Avenue K

I have never met the complainantI received a telephone call from her the day after her mother made a purchase in my small shopI explained store policy to her and told her I would be happy to take back the blouse for a store credit, but jewelry is always a final saleShe was not happy with my
small shop's policy and insisted I refund the purchaseMy sales person spoke to Lenore and explained to her that her Aunt told her how lovely the blouse and necklace were and encouraged her to make the purchaseHer mother did not make this purchase when her aunt was in the dressing room as Lenore statedWhen Lenore did not get her way the call ended with the threat, "you will hear from my lawyer." Avenue K's store policy is returns made within in days for a store credit, Jewelry and sale items are final saleIt is stated on all sale receipts and a sign is posted at the check out deskI will not change store policy