RE: Candice [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted] ***, Complaint # [redacted] A review of Ms***’s on-line order # [redacted] indicates monies in the amount of $were reloaded to the original gift card used for the attempted purchaseNotes taken on the order did not clearly convey that the original gift card had been disposed of resulting in representative putting the money on the wrong gift cardA gift card for $is being sent to Ms [redacted] with $owed and an additional $as goodwill for the inconvenience she incurredWe are grateful for the opportunity to address our customer’s needsAt this time Avenue Stores, LLC, considers the matter concluded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to the complaint filed by Susan D’Esposito, Complaint # [redacted] Ms [redacted] complaint has been addressed by our District Sales Manager and Loss Prevention ManagerThe jeans in question will not be accepted back for refundBased on the conversation with our Loss Prevention Manager MsD’Esposito understands that she is not permitted to conduct any further business in our storeAt this time Avenue Stores, LLC, considers the matter concluded
Business Response to a ComplaintResponse:Received notice our response submitted on 04/29/15 was not received: RE: [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted] ***, Complaint # [redacted] . A review of Ms. [redacted] on-line replacement order # [redacted] indicates a... refund for the full amount of $22.87 was processed on 04/21/15. A full refund of $44.63 for the original order # [redacted] was processed on 4/29/15. On 03/09/2015 on-line services was notified by Ms. [redacted] that she did not receive her package for order # [redacted] . We regret the refund could not be processed expeditiously in this particular situation. Per the [redacted] tracking system the package was delivered by the [redacted] on 03/03/2015 to the addressee. When it is indicated that a package has been delivered a claim is filed with the carrier; in this case the [redacted] . As well, attempts are made to locate the package and get it to the customer prior to issuing a refund. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded. Sincerely, [redacted] ***Sent on: 5/28/2015 4:51:19 PMSent by: [redacted]
RE: *** *** *** Complaint # *** This is in response to the complaint filed by *** *** ***, Complaint # ***A review of Ms***’s order # *** reflects that both our copy of the invoice and on-line policy state that if the return label provided is used a shipping fee
of $will be charged for returned item(s)The complaint correspondence indicates there was information contained on Ms***’s packing slip that stated “Free Returns” and that the packing slip was differentOur on-line services representative contacted Ms*** to obtain a copy of the packing slip but the ori***l was sent back with the returnWe are unable to obtain the ori***l to confirm the verbiage stating “Free Returns” so we will process a refund for the $return shipping feeWe are grateful for the opportunity to address our customer’s needsAt this time Avenue Stores, LLC, considers the matter concluded
I just wanted to send an update to my recent complaint. After posting mycomplaint on Avenue.com's website, they have left me a message saying theywill refund my money. As long as the refund comes through as promised, Iwill be satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I am writing to inform you that my complaint, ID [redacted], against The Avenue Stores, has been resolved, I have received a full credit to my bank account. Thank you very much for your prompt response
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business Response to a ComplaintResponse:Received notice our response submitted on 04/29/15 was not received: RE: [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted], Complaint # [redacted]. A review of Ms. [redacted] on-line replacement order # [redacted] indicates a...
refund for the full amount of $22.87 was processed on 04/21/15. A full refund of $44.63 for the original order # [redacted] was processed on 4/29/15. On 03/09/2015 on-line services was notified by Ms. [redacted] that she did not receive her package for order #[redacted]. We regret the refund could not be processed expeditiously in this particular situation. Per the [redacted] tracking system the package was delivered by the [redacted] on 03/03/2015 to the addressee. When it is indicated that a package has been delivered a claim is filed with the carrier; in this case the [redacted]. As well, attempts are made to locate the package and get it to the customer prior to issuing a refund. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded. Sincerely, [redacted]Sent on: 5/28/2015 4:51:19 PMSent by: [redacted]
Complaint: [redacted]
I am rejecting this response because:The business already stated this. This is not an acceptable response to a customer. They have a responsibility to their buyers, to expect quality merchandise and they are not providing it. Anyone can say "We have a policy...." It is a boiler-plate response and does not pertain to this complaint. People have the right to expect quality when they invest in a sixty dollar garment. It should not break down in two months of normal wear. It should not, as in this case stretch out abnormally and start t even further wear down by pilling. Others have also stated this online in reviews and I am sure they see it and are aware. They just don't care. This is a corporation who has been around for a long time. They should be ashamed of themselves. They obviously don't want to start a precedent by offering a customer any type of credit for poor quality merchandise and they think they are immune to this responsibility for some reason. They are obviously not going to give in and that is why I am adamant in my complaint as well. I threw my money away and will never shop here again and will encourage others not to as well.
[redacted]
This is in response to the complaint filed by [redacted] Complaint # [redacted]. Avenue has a policy regarding the return of worn merchandise. As per our posted policy Returns/Exchanges will be accepted within 60 days, however, items must be unworn, unwashed and have the original tickets. As...
per Ms. [redacted] complaint she has spoken with both our District Sales Manager and our Regional Sales Director. Pursuant to our policy the return was denied by both individuals as well as the local store. The item was purchased in February and Ms. [redacted] contacted her local store on or about May 12, 2015. Ms. [redacted] has been in possession and had use of the product since February therefore; we will not be accepting the item back. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded.
On-line services reviewed the original and subsequent order. It was found the customer was owed the difference between the original price charged for the jacket and the price charged on the second order. In addition shipping was also due to the customer. On 11/18 a refund was processed in the amount...
of $12.15 ($7.95 for shipping & $4.20 for the jacket). Please allow 5 to 7 business days for return to post. On-line services attempted to notify the customer but was unsuccessful; the voicemail indicated full.
This is in response to the complaint filed by Susan D’Esposito, Complaint # [redacted] Ms. [redacted] complaint has been addressed by our District Sales Manager and Loss Prevention Manager. The jeans in question will not be accepted back for refund. Based on the conversation with our Loss...
Prevention Manager Ms. D’Esposito understands that she is not permitted to conduct any further business in our store. At this time Avenue Stores, LLC, considers the matter concluded.
RE: Candice [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted], Complaint # [redacted]. A review of Ms. [redacted]’s on-line order # [redacted] indicates monies in the amount of $25.68 were...
reloaded to the original gift card used for the attempted purchase. Notes taken on the order did not clearly convey that the original gift card had been disposed of resulting in representative putting the money on the wrong gift card. A gift card for $50.68 is being sent to Ms. [redacted] with $25.68 owed and an additional $25.00 as goodwill for the inconvenience she incurred. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded.
RE: Candice [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted] ***, Complaint # [redacted] A review of Ms***’s on-line order # [redacted] indicates monies in the amount of $were reloaded to the original gift card used for the attempted purchaseNotes taken on the order did not clearly convey that the original gift card had been disposed of resulting in representative putting the money on the wrong gift cardA gift card for $is being sent to Ms [redacted] with $owed and an additional $as goodwill for the inconvenience she incurredWe are grateful for the opportunity to address our customer’s needsAt this time Avenue Stores, LLC, considers the matter concluded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to the complaint filed by Susan D’Esposito, Complaint # [redacted] Ms [redacted] complaint has been addressed by our District Sales Manager and Loss Prevention ManagerThe jeans in question will not be accepted back for refundBased on the conversation with our Loss Prevention Manager MsD’Esposito understands that she is not permitted to conduct any further business in our storeAt this time Avenue Stores, LLC, considers the matter concluded
Business Response to a ComplaintResponse:Received notice our response submitted on 04/29/15 was not received: RE: [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted] ***, Complaint # [redacted] . A review of Ms. [redacted] on-line replacement order # [redacted] indicates a... refund for the full amount of $22.87 was processed on 04/21/15. A full refund of $44.63 for the original order # [redacted] was processed on 4/29/15. On 03/09/2015 on-line services was notified by Ms. [redacted] that she did not receive her package for order # [redacted] . We regret the refund could not be processed expeditiously in this particular situation. Per the [redacted] tracking system the package was delivered by the [redacted] on 03/03/2015 to the addressee. When it is indicated that a package has been delivered a claim is filed with the carrier; in this case the [redacted] . As well, attempts are made to locate the package and get it to the customer prior to issuing a refund. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded. Sincerely, [redacted] ***Sent on: 5/28/2015 4:51:19 PMSent by: [redacted]
RE: *** *** *** Complaint # *** This is in response to the complaint filed by *** *** ***, Complaint # ***A review of Ms***’s order # *** reflects that both our copy of the invoice and on-line policy state that if the return label provided is used a shipping fee
of $will be charged for returned item(s)The complaint correspondence indicates there was information contained on Ms***’s packing slip that stated “Free Returns” and that the packing slip was differentOur on-line services representative contacted Ms*** to obtain a copy of the packing slip but the ori***l was sent back with the returnWe are unable to obtain the ori***l to confirm the verbiage stating “Free Returns” so we will process a refund for the $return shipping feeWe are grateful for the opportunity to address our customer’s needsAt this time Avenue Stores, LLC, considers the matter concluded
I just wanted to send an update to my recent complaint. After posting mycomplaint on Avenue.com's website, they have left me a message saying theywill refund my money. As long as the refund comes through as promised, Iwill be satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I am writing to inform you that my complaint, ID [redacted], against The Avenue Stores, has been resolved, I have received a full credit to my bank account. Thank you very much for your prompt response
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business Response to a ComplaintResponse:Received notice our response submitted on 04/29/15 was not received: RE: [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted], Complaint # [redacted]. A review of Ms. [redacted] on-line replacement order # [redacted] indicates a...
refund for the full amount of $22.87 was processed on 04/21/15. A full refund of $44.63 for the original order # [redacted] was processed on 4/29/15. On 03/09/2015 on-line services was notified by Ms. [redacted] that she did not receive her package for order #[redacted]. We regret the refund could not be processed expeditiously in this particular situation. Per the [redacted] tracking system the package was delivered by the [redacted] on 03/03/2015 to the addressee. When it is indicated that a package has been delivered a claim is filed with the carrier; in this case the [redacted]. As well, attempts are made to locate the package and get it to the customer prior to issuing a refund. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded. Sincerely, [redacted]Sent on: 5/28/2015 4:51:19 PMSent by: [redacted]
Complaint: [redacted]
I am rejecting this response because:The business already stated this. This is not an acceptable response to a customer. They have a responsibility to their buyers, to expect quality merchandise and they are not providing it. Anyone can say "We have a policy...." It is a boiler-plate response and does not pertain to this complaint. People have the right to expect quality when they invest in a sixty dollar garment. It should not break down in two months of normal wear. It should not, as in this case stretch out abnormally and start t even further wear down by pilling. Others have also stated this online in reviews and I am sure they see it and are aware. They just don't care. This is a corporation who has been around for a long time. They should be ashamed of themselves. They obviously don't want to start a precedent by offering a customer any type of credit for poor quality merchandise and they think they are immune to this responsibility for some reason. They are obviously not going to give in and that is why I am adamant in my complaint as well. I threw my money away and will never shop here again and will encourage others not to as well.
[redacted]
This is in response to the complaint filed by [redacted] Complaint # [redacted]. Avenue has a policy regarding the return of worn merchandise. As per our posted policy Returns/Exchanges will be accepted within 60 days, however, items must be unworn, unwashed and have the original tickets. As...
per Ms. [redacted] complaint she has spoken with both our District Sales Manager and our Regional Sales Director. Pursuant to our policy the return was denied by both individuals as well as the local store. The item was purchased in February and Ms. [redacted] contacted her local store on or about May 12, 2015. Ms. [redacted] has been in possession and had use of the product since February therefore; we will not be accepting the item back. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded.
On-line services reviewed the original and subsequent order. It was found the customer was owed the difference between the original price charged for the jacket and the price charged on the second order. In addition shipping was also due to the customer. On 11/18 a refund was processed in the amount...
of $12.15 ($7.95 for shipping & $4.20 for the jacket). Please allow 5 to 7 business days for return to post. On-line services attempted to notify the customer but was unsuccessful; the voicemail indicated full.
This is in response to the complaint filed by Susan D’Esposito, Complaint # [redacted] Ms. [redacted] complaint has been addressed by our District Sales Manager and Loss Prevention Manager. The jeans in question will not be accepted back for refund. Based on the conversation with our Loss...
Prevention Manager Ms. D’Esposito understands that she is not permitted to conduct any further business in our store. At this time Avenue Stores, LLC, considers the matter concluded.
RE: Candice [redacted] Complaint # [redacted] This is in response to the complaint filed by [redacted], Complaint # [redacted]. A review of Ms. [redacted]’s on-line order # [redacted] indicates monies in the amount of $25.68 were...
reloaded to the original gift card used for the attempted purchase. Notes taken on the order did not clearly convey that the original gift card had been disposed of resulting in representative putting the money on the wrong gift card. A gift card for $50.68 is being sent to Ms. [redacted] with $25.68 owed and an additional $25.00 as goodwill for the inconvenience she incurred. We are grateful for the opportunity to address our customer’s needs. At this time Avenue Stores, LLC, considers the matter concluded.