Dear Revdex.com: [redacted] came to the salon for a color serve on 2/6/ Our first message from her was a week later, on 2/13/ She left a message at the salon for a manager to call her backI have attached the screenshot of our manager calling her back Heather, our manager, listened to the situation [redacted] said her hair color had washed out and did not look like the inspiration photo provided to our stylist Heather asked her to send photos of her hair, which she did Upon receipt of those photos, Heather invited Ms [redacted] to come back into the salon and we would gladly evaluate what had occurred and rectify the situation at no cost to her Instead of speaking further to us at the salon, she went to [redacted] and posted a very damaging message about her experience here; I've also included portions of the thread where her friends are rallying to rate us one star on our [redacted] business page, out of pure spite and hatred, not actual client feedback Because of her post, people rated my business star who had never even been clients here Our manager, Heather, continued to offer to fix Ms [redacted] 's hair, even offering to come in herself on her day off or after hours to accommodate Ms [redacted] 's schedule She did not even respond to Heather's request until February where she insisted on a refund It is the policy of the business to not issue a refund on a hair service unless we can actually see the client's hair The photos Ms [redacted] sent us were cropped and edited We agreed it didn't look right, but we needed an opportunity to evaluate what had happened We offered to give Ms [redacted] a refund if she would come in to the salon, which she vehemently declined At this point, I took over as the owner of the business I told Ms [redacted] I was no longer interested in issuing her a refund because she was not cooperating with our numerous attempts to address her issue She caused a great deal of damage to us with her hateful social media posts; at one point her friends began harassing and bullying anyone on our reviews page who had ever rated us five stars This situation was an absolute nightmare; my manager and I were being cyberbullied day and night My final communication with Ms [redacted] was when I requested she speak to my attorney I asked my attorney to try to come to an agreement with Ms [redacted] about this matter She sent him one email which said "Do you represent Avenue 42? He responded with "Yes, how can I help you?" and she never communicated with him again Instead, she went on [redacted] yet again and wrote another defamatory statement this time accusing us of threatening to sue her This post was shared by her friends over times and started another round of cyberbullying We maintain we are still willing to correct the problem Ms [redacted] had with her service, despite seven weeks having passed at this point It appear Ms [redacted] has enough energy and time to wage an online attack against us, but can't come to the salon to let us see her hair, fix it, or even to pick up a refund check Thank you for your time and attention in this matter We wish Ms [redacted] nothing but the best, but attacking a business on [redacted] is not an appropriate way to negotiate a refund -- Natalie G***Owner, Pro Makeup Artist
Dear Revdex.com: [redacted] came to the salon for a color serve on 2/6/ Our first message from her was a week later, on 2/13/ She left a message at the salon for a manager to call her backI have attached the screenshot of our manager calling her back Heather, our manager, listened to the situation [redacted] said her hair color had washed out and did not look like the inspiration photo provided to our stylist Heather asked her to send photos of her hair, which she did Upon receipt of those photos, Heather invited Ms [redacted] to come back into the salon and we would gladly evaluate what had occurred and rectify the situation at no cost to her Instead of speaking further to us at the salon, she went to [redacted] and posted a very damaging message about her experience here; I've also included portions of the thread where her friends are rallying to rate us one star on our [redacted] business page, out of pure spite and hatred, not actual client feedback Because of her post, people rated my business star who had never even been clients here Our manager, Heather, continued to offer to fix Ms [redacted] 's hair, even offering to come in herself on her day off or after hours to accommodate Ms [redacted] 's schedule She did not even respond to Heather's request until February where she insisted on a refund It is the policy of the business to not issue a refund on a hair service unless we can actually see the client's hair The photos Ms [redacted] sent us were cropped and edited We agreed it didn't look right, but we needed an opportunity to evaluate what had happened We offered to give Ms [redacted] a refund if she would come in to the salon, which she vehemently declined At this point, I took over as the owner of the business I told Ms [redacted] I was no longer interested in issuing her a refund because she was not cooperating with our numerous attempts to address her issue She caused a great deal of damage to us with her hateful social media posts; at one point her friends began harassing and bullying anyone on our reviews page who had ever rated us five stars This situation was an absolute nightmare; my manager and I were being cyberbullied day and night My final communication with Ms [redacted] was when I requested she speak to my attorney I asked my attorney to try to come to an agreement with Ms [redacted] about this matter She sent him one email which said "Do you represent Avenue 42? He responded with "Yes, how can I help you?" and she never communicated with him again Instead, she went on [redacted] yet again and wrote another defamatory statement this time accusing us of threatening to sue her This post was shared by her friends over times and started another round of cyberbullying We maintain we are still willing to correct the problem Ms [redacted] had with her service, despite seven weeks having passed at this point It appear Ms [redacted] has enough energy and time to wage an online attack against us, but can't come to the salon to let us see her hair, fix it, or even to pick up a refund check Thank you for your time and attention in this matter We wish Ms [redacted] nothing but the best, but attacking a business on [redacted] is not an appropriate way to negotiate a refund -- Natalie G***Owner, Pro Makeup Artist