July 2, RE: *** To Whom It May Concern, I am responding to case ID #*** that was received by my corporate officeOur utility bills are billed a month and a half in arrearsThis customer was upset about our complex not returning their $depositIt is never our intent to have a
dissatisfied customerAvenue takes great pride in providing exemplary customer serviceTo clear up any misunderstanding I have explained below how the customer's $deposit was allocated•utility bill due 6/1/(service dates 03/04/2015-04/03/2015) was for $*Final utility bill at move out (Service dates of 4/4/15-6/7/15) was $This was higher due to being months•small touch up paint/wall damage charge of $was chargedThe bill was actually more than that, but they left the apartment in great condition that we took on over half of those charges as a courtesyIt seems as if there was a misunderstanding that we bill In arrears on the customer's end even though it's always been done this wayAs you can see the total for utility and damage fees ($49.14+99.99+13.57:$162.70) were a little over their $depositThis explains why they didn't receive their deposit backI hope this helps them to better understand that we would never wrongfully charge any customer of oursRespectfully, Representative of Avenues Residential
July 2, RE: *** To Whom It May Concern, I am responding to case ID #*** that was received by my corporate officeOur utility bills are billed a month and a half in arrearsThis customer was upset about our complex not returning their $depositIt is never our intent to have a
dissatisfied customerAvenue takes great pride in providing exemplary customer serviceTo clear up any misunderstanding I have explained below how the customer's $deposit was allocated•utility bill due 6/1/(service dates 03/04/2015-04/03/2015) was for $*Final utility bill at move out (Service dates of 4/4/15-6/7/15) was $This was higher due to being months•small touch up paint/wall damage charge of $was chargedThe bill was actually more than that, but they left the apartment in great condition that we took on over half of those charges as a courtesyIt seems as if there was a misunderstanding that we bill In arrears on the customer's end even though it's always been done this wayAs you can see the total for utility and damage fees ($49.14+99.99+13.57:$162.70) were a little over their $depositThis explains why they didn't receive their deposit backI hope this helps them to better understand that we would never wrongfully charge any customer of oursRespectfully, Representative of Avenues Residential