After an almost year career with the *** *** I went to work for Checkered Flag in I had a great career with Checkered Flag and held many different positions It was like being part of a special family I left in 2015, but I am still a very happy client and own cars that I purchased from Checkered Flag I look forward to having all my service done at the Honda store, because each visit is like I have returned home to see the family All the best!
Mrs*** had repairs done to her carThe front end which had a $deductible and the rear end which did not have a deductibleWhen Mrs*** came in to have the repairs done she signed a direction to pay, customer policy sheet and a blank repair order giving us permission to
do the repairs to the rear of the vehicleWe told her we needed a copy of the estimate for the rear from the insurance company and she gave us an email she had received from the insurance adjuster with all the information (attached to this email) We told her we would contact them for herA few days later she called and asked if her repairs were completed and we told her that we had not received an insurance estimate for the rear and could not start without itShe said she said she would call and check on itA couple of days later we received a copy of the estimate for the rear and repaired as per the estimateMrs*** called us to ask the progress of her vehicle on several occasions but not once did she state that she did not want us to repair the rear damageWhen she came to pick up the vehicle we told her that she owed $for the rear and she then stated that she did not want that work done and she did not feel she should have to pay for it. We told her that she had to pay for for the front and she had a deductible as well for the frontWe also told her that if she did not pay for the front and rear she could not pick up her carShe then stated that she had not received ANY checks from the insurance companyShe then leftI contacted the insurance company and was told that Mrs*** had been issued a check for the rear and there is lien holder on the check so the check was issued to Mrs*** and *** but she called and asked California Casualty to reissue the check to her only on 8/(after we contacted her and told her the car was ready) The adjuster told her that he could not issue a check to her only because a lienholder was involved and a shop name would have to be on the checkMrs*** then told the adjuster to just issue the check to her husbands friend who owns a shopThe adjuster did so and mailed the check to Mrs***I called the adjuster and told him that we had already repaired the rear of the vehicle before she called to have check reissuedThe adjuster told me to take photos of repaired vehicle and he would stop payment on previous check and issue directly to us because we did the work already.All of the paper work Mrs*** signed states that vehicle must be paid in full in order to pick up the carThe paperwork also gives us permission to do the repairs to the vehicleWhen Mrs*** came to pick up her car 8/we decided to waive part of her deductible for the repairs to the front of the vehicle because she stated she had to pay out of her own pocket some rental car money and to try and make her experience with our company a more positive one
Sometimes bigger isn't always betterAfter spending over hours in this cynical and judgmental hell-hole, constantly reminded that they are they biggest dealer in Ohio, ranked top in the country, blah blah- Im told I dont qualify, even after I got the approval to test drive and look at the car I wantedA woman named *** sat down to give me the news as if I was being told I have cancerShe says she works with over banks and none of them would even consider meThey wouldn't budge a single dollar on the price, or give me a penny more for my trade to make the deal workEver employee walked around and gave the same dirty looks, it didnt feel good to be in there at allThe next day I go to Progressive Dodge in Massillon, OH and I was treated like familyThey came down over $5,on the price of the car, worked on the numbers for my trade, and what do you know, put me into a NEW CAR, 2014, with miles on the odometer, compared to the Fusion at Greenwood having 37,000+ milesThat is the difference between a dealer and a great dealer
To whom this concerns , The repair process on windshields is a very delicate operation, most cases ,the chip in glass repair process is to keep the chip from growing to a crackUnfortunately its a chance for successBruce's is willing to refund the customer there
money back or apply a credit towards there deductible for replacement of glass. Thank you. Bruce's Team
I took my car to Bruce's in June after an accident that was not my fault. The first thing that I remember is the fact that they could not understand that this was NOT my insurance company but the other persons insurance. It seemed that everytime I called to check on the progress of my car I had to answer that same old question. When my car was finally ready to pick up they had misplaced the front license tag and no one seemed to notice this fact until I pointed it out. They didn't offer to replace it either. They replaced the broken headlight with a new shiney one and didn't even bother to clean the other one to try and match them. My experience with Bruces Body Shop was a complete let down. There was no customer service. I had to run around and get new tags and try to make the headlights match. I hate that my car was in an accident but I hate even more that I left feeling that I was just one more insurance check.
To whom this concerns; Bruce's prides our self on our customer service. We have a super rating with Revdex.com , also our [redacted] is consistent 94 % . Myself, and my team are human and make mistakes, in the heat of the moment in day to day operations some things get said that wasn't ...
thought out first. We average writing 18-22 estimates daily. Bruce's realize that the customer has a choice to pick there repair facility,with that being a factor, we do are best to answer questions and explain the repair process. I have spoken to [redacted] personaly, and apologized for the miscommunication that was given and offered him compensation for returning to our location to discuss there vehicle. Thank you for your attention to this matter. �...⇄ Thanks, [redacted]
To whom it may concern:This vehicle was
dropped off on a Sunday evening (8/21) we are closed on the weekends. We
brought the car in and did a tear down. We found additional damage and
contacted [redacted]. We cannot resume repairs until the insurance company comes out
to do an inspection on...
additional damage found. The supplement was done at
3:00pm. On 8/24 and we resumed repairs at that time. The insurance company has
7 – 10 days to repair. We could begin the repair the car until the supplement
was completed by [redacted]. This car should be ready 9/7. If you count business days
from 8/24 to 9/7 this is 10 days (We were closed on Labor Day).When a vehicle is
dropped off at our shop the customer signs paperwork and on that paperwork it
states, NO delivery date is guaranteed.We are very sorry
that finding the additional damage was an inconvenience to the customer but we
nor the insurance company could not have foreseen this until the car was in the
shop and torn down. Thanks for bringing
this to our attention.
After an almost year career with the *** *** I went to work for Checkered Flag in I had a great career with Checkered Flag and held many different positions It was like being part of a special family I left in 2015, but I am still a very happy client and own cars that I purchased from Checkered Flag I look forward to having all my service done at the Honda store, because each visit is like I have returned home to see the family All the best!
Mrs*** had repairs done to her carThe front end which had a $deductible and the rear end which did not have a deductibleWhen Mrs*** came in to have the repairs done she signed a direction to pay, customer policy sheet and a blank repair order giving us permission to
do the repairs to the rear of the vehicleWe told her we needed a copy of the estimate for the rear from the insurance company and she gave us an email she had received from the insurance adjuster with all the information (attached to this email) We told her we would contact them for herA few days later she called and asked if her repairs were completed and we told her that we had not received an insurance estimate for the rear and could not start without itShe said she said she would call and check on itA couple of days later we received a copy of the estimate for the rear and repaired as per the estimateMrs*** called us to ask the progress of her vehicle on several occasions but not once did she state that she did not want us to repair the rear damageWhen she came to pick up the vehicle we told her that she owed $for the rear and she then stated that she did not want that work done and she did not feel she should have to pay for it. We told her that she had to pay for for the front and she had a deductible as well for the frontWe also told her that if she did not pay for the front and rear she could not pick up her carShe then stated that she had not received ANY checks from the insurance companyShe then leftI contacted the insurance company and was told that Mrs*** had been issued a check for the rear and there is lien holder on the check so the check was issued to Mrs*** and *** but she called and asked California Casualty to reissue the check to her only on 8/(after we contacted her and told her the car was ready) The adjuster told her that he could not issue a check to her only because a lienholder was involved and a shop name would have to be on the checkMrs*** then told the adjuster to just issue the check to her husbands friend who owns a shopThe adjuster did so and mailed the check to Mrs***I called the adjuster and told him that we had already repaired the rear of the vehicle before she called to have check reissuedThe adjuster told me to take photos of repaired vehicle and he would stop payment on previous check and issue directly to us because we did the work already.All of the paper work Mrs*** signed states that vehicle must be paid in full in order to pick up the carThe paperwork also gives us permission to do the repairs to the vehicleWhen Mrs*** came to pick up her car 8/we decided to waive part of her deductible for the repairs to the front of the vehicle because she stated she had to pay out of her own pocket some rental car money and to try and make her experience with our company a more positive one
Sometimes bigger isn't always betterAfter spending over hours in this cynical and judgmental hell-hole, constantly reminded that they are they biggest dealer in Ohio, ranked top in the country, blah blah- Im told I dont qualify, even after I got the approval to test drive and look at the car I wantedA woman named *** sat down to give me the news as if I was being told I have cancerShe says she works with over banks and none of them would even consider meThey wouldn't budge a single dollar on the price, or give me a penny more for my trade to make the deal workEver employee walked around and gave the same dirty looks, it didnt feel good to be in there at allThe next day I go to Progressive Dodge in Massillon, OH and I was treated like familyThey came down over $5,on the price of the car, worked on the numbers for my trade, and what do you know, put me into a NEW CAR, 2014, with miles on the odometer, compared to the Fusion at Greenwood having 37,000+ milesThat is the difference between a dealer and a great dealer
To whom this concerns , The repair process on windshields is a very delicate operation, most cases ,the chip in glass repair process is to keep the chip from growing to a crackUnfortunately its a chance for successBruce's is willing to refund the customer there
money back or apply a credit towards there deductible for replacement of glass. Thank you. Bruce's Team
I took my car to Bruce's in June after an accident that was not my fault. The first thing that I remember is the fact that they could not understand that this was NOT my insurance company but the other persons insurance. It seemed that everytime I called to check on the progress of my car I had to answer that same old question. When my car was finally ready to pick up they had misplaced the front license tag and no one seemed to notice this fact until I pointed it out. They didn't offer to replace it either. They replaced the broken headlight with a new shiney one and didn't even bother to clean the other one to try and match them. My experience with Bruces Body Shop was a complete let down. There was no customer service. I had to run around and get new tags and try to make the headlights match. I hate that my car was in an accident but I hate even more that I left feeling that I was just one more insurance check.
To whom this concerns; Bruce's prides our self on our customer service. We have a super rating with Revdex.com , also our [redacted] is consistent 94 % . Myself, and my team are human and make mistakes, in the heat of the moment in day to day operations some things get said that wasn't ...
thought out first. We average writing 18-22 estimates daily. Bruce's realize that the customer has a choice to pick there repair facility,with that being a factor, we do are best to answer questions and explain the repair process. I have spoken to [redacted] personaly, and apologized for the miscommunication that was given and offered him compensation for returning to our location to discuss there vehicle. Thank you for your attention to this matter. �...⇄ Thanks, [redacted]
To whom it may concern:This vehicle was
dropped off on a Sunday evening (8/21) we are closed on the weekends. We
brought the car in and did a tear down. We found additional damage and
contacted [redacted]. We cannot resume repairs until the insurance company comes out
to do an inspection on...
additional damage found. The supplement was done at
3:00pm. On 8/24 and we resumed repairs at that time. The insurance company has
7 – 10 days to repair. We could begin the repair the car until the supplement
was completed by [redacted]. This car should be ready 9/7. If you count business days
from 8/24 to 9/7 this is 10 days (We were closed on Labor Day).When a vehicle is
dropped off at our shop the customer signs paperwork and on that paperwork it
states, NO delivery date is guaranteed.We are very sorry
that finding the additional damage was an inconvenience to the customer but we
nor the insurance company could not have foreseen this until the car was in the
shop and torn down. Thanks for bringing
this to our attention.