[redacted] did as promised and [redacted] the remaining early term on the clients lease to [redacted] on 11-23-2015--- client was only assured that the dealer would in fact do this in a timely fashion and we didClient was also advised that once we sent the money to [redacted] it was in fact in the banks hands to process the payment and we had no control of thisClient was already told this by his slaes rep on occasionsThank YouTell us why here
Hello, The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac Service Department! With so many choices in today’s marketplace it is disappointing to hear Our customer service department would like the
opportunity to further research your experience as we are striving to make a difference in the customer experience and would appreciate it if you would email *** with your full name, date of visit, reason for your visit, email or best number of contact as online review profiles don’t provide enough informationWe thank you for your time and feedback! -The Patrick Dealer Group Customer Relations Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
spoke with the customer a month ago and customer is aware that parts to install on his vehicle are on back order. we told the customer to come and get his vehicle and enjoy it while we await the parts to arrive. he has not done that and is aware that we are waiting for his parts to come
in. just found out the parts are scheduled to arrive within a week for installation. car should be completed within days if everything goes well
The first title issued from the Illinois Secretary of State’s
office had the vehicle mistakenly listed as a BMW X3 Vs an X5 which the vehicle
actually is. The customer returned the title to our center and an attempt was
made to have the Secretary of State’s office issue a corrected title....
Unfortunately,
the corrected title issued by the Secretary of State’s office, again mistakenly
showed the vehicle as an X3? The customer returned the second incorrect title
and we have now made a third request with the Secretary of State’s office to
have the title corrected and are awaiting what will now be the third title
issued for the vehicle. We have contacted the customer with an update.
Ms [redacted]'s vehicle was towed in 1-13-16. It happened to be during a time when the collision center was extremely busy with tow ins and other insurance work at he time. we began repair work on the car around the 21st of January. Apon closer inspection of the car repair work began we found the...
suspension damage to the car to be more than origianlly thought. we ordered those addtional parts then. the original order of parts did not show up from [redacted] till 2-3-16. while we were waiting for these parts we worked on the car as far as we could take it. when those parst arrived we refinished the car and began the reassembly process. The suspension part of the repair was completed on 2-8-16 at which time we took the car to our [redacted] store right next door for them to perform a wheel alignment. When service was done with the alignment they drove the car to make sure everything was ok. At that time there was nothing to indicate there was an issue with the work we performed. I thne drove the car to double check the work and nothing came up at that time either. The customer was called and picked up thier car on the 9th of Febuary. The customer left with the car at that time and later in the day on the 10th the customer called very upset that they felt the rear end locked up and they were stranded on 90/94. We at that time dispatched a tow truck to the scene as fast as we could to pick the car up. When I arrived thursday morning the car was there for us to figure out the issue. The customer refused for us to look at the car till later in the day on the 11th. when the customer gave me authorization for the service department to look at the car it was brought there for them to review. It was found to have the incorrect bearing installed. The part number we recieved from [redacted] for the bearing that was installed was incorrect and superceeded to another part number. As a result of this the bearing was swapped out for the correct one. The parts and labor for this rework were done by [redacted] service next door. Pete from service informed the customer of the issue and told them the car was complete and ready for delivery. At which point they picked up the car. At the tme of service inspection no permanant damage was found. The Patrick dealer Group will always stand behind there work. This was an unfortunate mistake that inconvieneced the customer and we are very sorry for that. We beleive the matter is resolved if there is any further issues we will adress all of them in a timely and professional manner.
ALL IS WELL WITH THIS CLIENT. GENERAL MANAGER EXPLAINED TERMS OF LEASE AND CLIENT IS SCHEDULED TO LEASE AND TAKE DELIVERY OF VEHICLE FROM PATRICK CADILLA NOV, 27TH OR 28TH THANK YOU
[redacted] did as promised and [redacted] the remaining early term on the clients lease to [redacted] on 11-23-2015--- client was only assured that the dealer would in fact do this in a timely fashion and we did. Client was also advised that once we sent the money to [redacted] it was in fact...
in the banks hands to process the payment and we had no control of this. Client was already told this by his slaes rep on 2 occasions. Thank YouTell us why here...
[redacted] did as promised and [redacted] the remaining early term on the clients lease to [redacted] on 11-23-2015--- client was only assured that the dealer would in fact do this in a timely fashion and we didClient was also advised that once we sent the money to [redacted] it was in fact in the banks hands to process the payment and we had no control of thisClient was already told this by his slaes rep on occasionsThank YouTell us why here
Hello, The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac Service Department! With so many choices in today’s marketplace it is disappointing to hear Our customer service department would like the
opportunity to further research your experience as we are striving to make a difference in the customer experience and would appreciate it if you would email *** with your full name, date of visit, reason for your visit, email or best number of contact as online review profiles don’t provide enough informationWe thank you for your time and feedback! -The Patrick Dealer Group Customer Relations Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
spoke with the customer a month ago and customer is aware that parts to install on his vehicle are on back order. we told the customer to come and get his vehicle and enjoy it while we await the parts to arrive. he has not done that and is aware that we are waiting for his parts to come
in. just found out the parts are scheduled to arrive within a week for installation. car should be completed within days if everything goes well
The first title issued from the Illinois Secretary of State’s
office had the vehicle mistakenly listed as a BMW X3 Vs an X5 which the vehicle
actually is. The customer returned the title to our center and an attempt was
made to have the Secretary of State’s office issue a corrected title....
Unfortunately,
the corrected title issued by the Secretary of State’s office, again mistakenly
showed the vehicle as an X3? The customer returned the second incorrect title
and we have now made a third request with the Secretary of State’s office to
have the title corrected and are awaiting what will now be the third title
issued for the vehicle. We have contacted the customer with an update.
Ms [redacted]'s vehicle was towed in 1-13-16. It happened to be during a time when the collision center was extremely busy with tow ins and other insurance work at he time. we began repair work on the car around the 21st of January. Apon closer inspection of the car repair work began we found the...
suspension damage to the car to be more than origianlly thought. we ordered those addtional parts then. the original order of parts did not show up from [redacted] till 2-3-16. while we were waiting for these parts we worked on the car as far as we could take it. when those parst arrived we refinished the car and began the reassembly process. The suspension part of the repair was completed on 2-8-16 at which time we took the car to our [redacted] store right next door for them to perform a wheel alignment. When service was done with the alignment they drove the car to make sure everything was ok. At that time there was nothing to indicate there was an issue with the work we performed. I thne drove the car to double check the work and nothing came up at that time either. The customer was called and picked up thier car on the 9th of Febuary. The customer left with the car at that time and later in the day on the 10th the customer called very upset that they felt the rear end locked up and they were stranded on 90/94. We at that time dispatched a tow truck to the scene as fast as we could to pick the car up. When I arrived thursday morning the car was there for us to figure out the issue. The customer refused for us to look at the car till later in the day on the 11th. when the customer gave me authorization for the service department to look at the car it was brought there for them to review. It was found to have the incorrect bearing installed. The part number we recieved from [redacted] for the bearing that was installed was incorrect and superceeded to another part number. As a result of this the bearing was swapped out for the correct one. The parts and labor for this rework were done by [redacted] service next door. Pete from service informed the customer of the issue and told them the car was complete and ready for delivery. At which point they picked up the car. At the tme of service inspection no permanant damage was found. The Patrick dealer Group will always stand behind there work. This was an unfortunate mistake that inconvieneced the customer and we are very sorry for that. We beleive the matter is resolved if there is any further issues we will adress all of them in a timely and professional manner.
ALL IS WELL WITH THIS CLIENT. GENERAL MANAGER EXPLAINED TERMS OF LEASE AND CLIENT IS SCHEDULED TO LEASE AND TAKE DELIVERY OF VEHICLE FROM PATRICK CADILLA NOV, 27TH OR 28TH THANK YOU
[redacted] did as promised and [redacted] the remaining early term on the clients lease to [redacted] on 11-23-2015--- client was only assured that the dealer would in fact do this in a timely fashion and we did. Client was also advised that once we sent the money to [redacted] it was in fact...
in the banks hands to process the payment and we had no control of this. Client was already told this by his slaes rep on 2 occasions. Thank YouTell us why here...