This company entered into a contract for 150 hours of calling, in which we were calling business in their designated areas. They received a free list and a discounted rate based on the commitment. The first 4 weeks of calling we started off a little slow and took a little time to see an increase in...
results in which we seen a turn around after the 3 rd week of working this company we have attached all of the leads that were sent to her a total of 33 in which she was to contact each company over the phone to offer a quote on their health insurance. I did speak with [redacted] in October after the first month had been completed we were on our way to a second month of calling she expressed to myself and her sales rep here that she was a brand new agent had no experience and was convinced by her neighbor to do this and he would help her, she did say that she had a call with company and that it went very well even received a census form to provide a quote and that she did not know how to read it contacted the neighbor who was also a broker and asked for help and he would not help her with it. When we talked I explained that it sounded like a great opportunity and that I was very sorry that she was new to industry and that we had one more billing to complete her calling program and that we would finish it as it was a commitment and that we would make sure that her contract did not continue once the third month was done. However there was a 4 th charge in which her company was set up on an auto billing in which I forgot to remove however she called last night and emailed which was a sunday we were closed. I did respond to and refunded the charge this morning as soon as I arrived into the office. She is asking for me to refund the final charge on 10/12 as well I do not feel that is fair I have done a very good job in developing the program. I have attached all of the leads provided to her and the contract signed along with the refund. Please review they are attached. I would really like this removed from our profile as we have never had an issues with clients in the 6 1/2 years that we have been in business. I have also provided the original email that went back in forth between on 10/10/17 when I had original said I would let her out however you read from the bottom up the most recent are above in which I told her that " I WOULD HOLD HER TO HER COMMITMENT AND WOULD NOT LET HER OUT" SHE IS NOT BEING COMPLETELY HONEST she only provided you with part of the email not the entire email. Please review all leads that were emailed to her , her contract and that was signed by her and what she agreed to as well as our emails back and forth on that particular day of October 10th 2017. I really hope you see our side of it. I also offered to give her half the money back for the October 10th charge however she is asking for a full refund we have done the work I have attached all documents for your review. I would hope that the Revdex.com does review all information. Thanks again.
I am rejecting this response because: I have a legal document as evidence that is a email dated On October 10, 2017 at 7:44 am that I was released from my contract and it states in the email that my credit card will no longer be charged. Signed with by [redacted] with her business signature block. Also cc'd on the email was [redacted].You cannot go back and forth on your decision. Once you release someone of their obligation you can't change your mind 10 minutes later because you got mad at them trying to discuss a serious customer complaint and run their credit card which was unauthorized. Thats not how the law works. I was no longer in contract, I was released. I am asking that the unauthorized charge of 1850.00, posted to my account on 10/12 be refunded/credited back to my account.
This company entered into a contract for 150 hours of calling, in which we were calling business in their designated areas. They received a free list and a discounted rate based on the commitment. The first 4 weeks of calling we started off a little slow and took a little time to see an increase in...
results in which we seen a turn around after the 3 rd week of working this company we have attached all of the leads that were sent to her a total of 33 in which she was to contact each company over the phone to offer a quote on their health insurance. I did speak with [redacted] in October after the first month had been completed we were on our way to a second month of calling she expressed to myself and her sales rep here that she was a brand new agent had no experience and was convinced by her neighbor to do this and he would help her, she did say that she had a call with company and that it went very well even received a census form to provide a quote and that she did not know how to read it contacted the neighbor who was also a broker and asked for help and he would not help her with it. When we talked I explained that it sounded like a great opportunity and that I was very sorry that she was new to industry and that we had one more billing to complete her calling program and that we would finish it as it was a commitment and that we would make sure that her contract did not continue once the third month was done. However there was a 4 th charge in which her company was set up on an auto billing in which I forgot to remove however she called last night and emailed which was a sunday we were closed. I did respond to and refunded the charge this morning as soon as I arrived into the office. She is asking for me to refund the final charge on 10/12 as well I do not feel that is fair I have done a very good job in developing the program. I have attached all of the leads provided to her and the contract signed along with the refund. Please review they are attached. I would really like this removed from our profile as we have never had an issues with clients in the 6 1/2 years that we have been in business. I have also provided the original email that went back in forth between on 10/10/17 when I had original said I would let her out however you read from the bottom up the most recent are above in which I told her that " I WOULD HOLD HER TO HER COMMITMENT AND WOULD NOT LET HER OUT" SHE IS NOT BEING COMPLETELY HONEST she only provided you with part of the email not the entire email. Please review all leads that were emailed to her , her contract and that was signed by her and what she agreed to as well as our emails back and forth on that particular day of October 10th 2017. I really hope you see our side of it. I also offered to give her half the money back for the October 10th charge however she is asking for a full refund we have done the work I have attached all documents for your review. I would hope that the Revdex.com does review all information. Thanks again.
I am rejecting this response because: I have a legal document as evidence that is a email dated On October 10, 2017 at 7:44 am that I was released from my contract and it states in the email that my credit card will no longer be charged. Signed with by [redacted] with her business signature block. Also cc'd on the email was [redacted].You cannot go back and forth on your decision. Once you release someone of their obligation you can't change your mind 10 minutes later because you got mad at them trying to discuss a serious customer complaint and run their credit card which was unauthorized. Thats not how the law works. I was no longer in contract, I was released. I am asking that the unauthorized charge of 1850.00, posted to my account on 10/12 be refunded/credited back to my account.