Avery & Company Reviews (%countItem)
Avery & Company Rating
Address: 2682 Sterling Trce, Burlington, Kentucky, United States, 41005
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Address: 2682 Sterling Trce, Burlington, Kentucky, United States, 41005
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In April 2019 we paid Jax & Co LLC $10K in partial payment of services to be completed by this contractor. to begin on June 24, 2019. The contractor failed to show up on the due date. of June 24th and failed to contact us regarding the same. We called him numerous times, emailed him multiple times and finally, "his family member" responded and stated he was at a birthday party didn't have his phone and would call the next day. He then delayed response because he was at church. When the contractor did finally call, my husband discussed with him that we would like to adjust the overall plan for work to be completed and to reduce the project to complete it in a more timely manner. He said that he would look at the entire plan and come up with a revision and start the work on July 15th. We have asked for this revision numerous times to do less than planned, and he has yet to provide this potential revision. July 6th a text was sent by the owner's phone to my husband stating he would receive the revision by July 7th am, and of course, it was NOT received. There is also mention in communication that we will not be on his schedule as planned an additional two weeks past the July 15 date. This the final straw. If we do not receive a refund asap., we will be forced to seek legal counsel. We sent the contractor an email as well requesting a full refund
We have lost confidence in this contractor to complete an aspect of this project.
When the contract was first signed for work to be done, in April, we were very forthcoming in letting Mr. know that we were 12 weeks or more out, which is why we had made the initial “start date” in June (tentative). In June, we started hearing from Mr. because plans had changed, on his end, and they were going to be moving so he no longer wanted to do the same things that he had intended to do weeks prior. The unfortunate thing about this is that a contract had been signed. Mr. has called our personal cell phone, back to back, numerous times- on the weekends (even though every platform we have shows our working hours) and then becomes disgruntled when he doesn’t get an answer. A “family member” responded to Mr.’s email because (per every platform we have) this is a family owned business. ??Mr. is upset because his plans changed and now he wants to do things differently, although a contract was signed, and expects us to respond when he snaps his fingers. Mr. uses threats of legal counsel to try and intimidate us into responding and while we catered to that, the first time, we have plenty of correspondence to prove that Mr. was more than fine with us starting the job on July 15th. We are a Christian based company and hold ourselves to very high standards where customer service is concerned; however, we will not be bullied or blackmailed into doing something because someone’s plans changed whilst under contract. We will contact the customer during normal business hours to discuss next steps.
Revdex.com:
The contract clearly states a start date of June 24th with a completion date of 7-31-19. Although we did suggest that we would alter the plans of work to be completed, there was no mention of date changes from our perspective (only as delayed by Mr *** to July 15 th and then told this would not happen either). The company did not show up to do any of the original planned work or to evaluate for the potential of any changes as stated per the contract
There is no intent of Bullying tactic here, we simply request a refund because contract parameters obviously have not been met. The communication to the owner has always been cordial and appropriate
The number for the business as stated has not been attended and/or connected (at various times) and the owners cell number was obviously provided as a contact or we would not have access to the number. When the business number is not attainable the cell is the only means of communication
Then owner did contact my husband this am from that same cell number and made plans to meet him Friday July 12th to give him the $10000.00 reimbursement check. We will see if this occurs as planned
we we will seek legal counsel if no refund is obtained
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
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Regards