[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I am guessing they sent a copy of the application to confirm the language of the application that said it was a non refundable deposit. Congratulations. Congratulations on using the language of legal documents to cheat innocent people out of money. As I have said from the beginning of this, I am not concerned about their legal standing but I am severely disappointment in the business ethics of their so called customer friendly company. In retrospect, in looking at the sequence of events, it is obvious that during the entire process of their interaction with me where they continually pushed me along and told me that the owner already accepted my conditions and that there were no issues with me, they were talking to someone else that they were going to place in the residence and knowingly and deceptively withheld this information to gain another application deposit so they could make more money. This company owed me the due respect of being a fellow citizen to inform me of what was likely to happen. There is still no reason that needed to run two applications simultaneously and without disclosing this information to the parties involved. They have yet to even approach the topic that they knowingly withheld this information and strictly and feebly attempt to cling to the legalities involved because they know in their heartless minds that they could have and should have handled the situation differently if they truly cared about customers and doing respectable business practices. The only response I will ever accept from this company is an apology and a refund of my money.
Regretfully,
[redacted]
We are in receipt of the enclosed complaint. Thank you. Please note that the issue was reported during the height of summer AC issues with companies severally backed up with appointments. After one tech reported the unit had to be replaced and quoted a price to the landlord of the property, the...
landlord simply asked to please receive a second estimate as the proposed cost was several thousand dollars. As you know, an owner of course has the right to request that just like any other consumer has the right to make an informed decision and consult possible several specialist. Once another estimate was provided, the owner made a decision and the unit was order. The new unit arrived on Tuesday, August 2 and the vendor was ready to make the installation on the same day however the tenant informed the vendor that she would not be available to have this completed until Thursday, August 4, 2016. The total was 12 days which included 2 weekends and the ordering of a special size unit that most vendors do not carry in stock. The owner believes this is reasonable given the research he should be allowed to do and the fact that the unit had to be ordered. The tenant never requested a hotel stay or a rent reimbursement however, we have asked the landlord if he would consider a rent adjustment to be provided towards the rent and we hope to have an answer today or tomorrow and will provide that answer to the tenant. As it stands right now, the installation could have been completed on Tuesday, August 2 but was deferred by the tenant until Thursday, August 4 to accommodate her schedule and as she requested.Thank you.Sincerely,Avery-Hess Property Management
To Whom It May Concern: [redacted] contacted me 2/2 to complain that Avery Hess and Karen J[redacted] had mislead him regarding a rental property. He said he had called Ms. J[redacted] to find out if property was available on a Friday, and it was. He asked about a lease for 1 year, which...
wasn’t the term the landlord had stated he preferred. Ms. J[redacted] said she would present [redacted] proposed terms to the landlord after a credit check, sent him a rental application via email or fax, and specifically told him we could not run a credit check until we received $40 per adult, which is our credit check fee. [redacted] mailed a check for $80 to our office. The check apparently came in the following Thursday, which is the same day another application, accompanied by the credit check fee came in. Therefore, we ran the credit checks of both prospective tenants and presented the findings to the landlord. Since the other prospective tenant was willing to accept a shorter lease term (the landlord’s preference), and move in almost immediately that applicant was chosen to occupy the property. The decision is solely the landlord’s when there are multiple applicants. When Ms. J[redacted] told [redacted] this, he became belligerent, and basically said she had “promised” him the house, that he had told the military movers that his household goods were to be shipped to that address. Ms. J[redacted] said she had never promised him the property – it’s up to the landlord and [redacted] had also been told that the landlord wanted a shorter lease. He then called me and told me his version of the story. I confirmed all the information with Ms. J[redacted], then called [redacted] back. I explained that, while he was correct that the property was available when he called, he was NEVER told he “had” the property. How could he be given that impression when 1) we had not yet checked his credit, 2) we had not yet spoken to the landlord about his credit and his request to move in a month later and for a longer lease term than the landlord preferred and 3) he hadn’t signed a lease. He said our policy was very misleading and he felt that we took advantage of a military person. I informed him that our office is between 2 military bases, and I’ve never had a complaint about charging a credit check free from ANYONE. It’s standard procedure for all real estate companies, and that it would have been unfair of us NOT to process his application. We wanted to give the landlord the full picture of both applicants, so that he could select one with full knowledge of all the details. [redacted] proceeded to argue about how much a credit check cost, that we should never have cashed the check, and that he had told the movers the address and now had to go back to change it. He had mentioned that he had been in the military for 11 years. I asked if he had ever moved before, as I was surprised that he seemed so confused as to how renting a property worked. He stated he had moved multiple times. We went through the sequence of events, with my explanation of each part, about 4 times. [redacted] told me he hadn’t felt so “disrespected” since “children were throwing rocks at him in Iraq”, that our company was a “bunch of liars who prey on the military”, that we took his fee and “provided nothing” and that he would pursue “telling everyone not to do business with your company with every bit of energy in my body”. Ms. J[redacted] received a text from him showing a picture of his family and saying “I hope you sleep well tonight” and that she had “taken food out of my children’s mouths” or something similar. I became concerned that this was more than a disappointed prospective tenant. As he is apparently still irate enough to send letters to various organizations almost a month after he was not selected by the landlord of this property, I feel that his gross overreaction is reason to be concerned. What’s more, a conversation by my supervisor with [redacted]’s superior officer has not stopped this behavior and we are concerned about his move to the area and what he might intend on doing in person. Therefore, I would appreciate it if you would remove [redacted]’s complaint from your database. It is completely unfounded. Pat Kline Managing Broker AVERY-HESS, REALTORS On January 23, 2015 I spoke with Joseph Clanton regarding a rental property at 114 Valdosta Drive in Stafford, VA. This particular property was advertised for rent for a period of four to six months. Mr. Clanton was looking for a rental in the Stafford area for a period a bit longer than the advertised terms. The owner is considering selling the property this June and wanted flexibility in lease terms. Mr. Clanton needed the rental home until the beginning of October. Mr. Clanton and I spoke about the property and I emailed him additional pictures of the home. I called the owner of the property to see if he would consider a longer term lease than the four to six months that was advertised. This was not ideal for the property owner but he was willing to consider the longer lease so that he could secure a tenant for the property. I advised Mr. Clanton that the owner of the property would consider his application but in no ways promised him that his application was approved. I advised he could submit an application and it would be considered. Along with the application, there was a nonrefundable $40 per adult processing fee and this needed to be received before I could process the application. On January 27th I advised Mr. Clanton that the money order for the application fee had not been received and that once it was I would present the application to the owner of the property. I received his application by email on Saturday the 24th but did not receive the money order until Thursday January 29th. At that time, I submitted the application to my corporate office for processing. At 2:00 pm on January 29th I received a second application for the same rental property. This application was for a short term rental that would end June 30, 2015. I forwarded this application to my corporate office for processing as I did Mr. Clanton’s. I spoke with Mr. Clanton on January 30th and let him know that we were processing the applications and that once I had credit, employment and rental history back from my corporate office that I would present them to the owner of the property who would then make the final decision. The owner of the property reviewed the applicants and on Monday February 2, 2015 chose to accept the application that offered shorter lease terms. Mr. Clanton’s application was not accepted based on the length of the lease offered. Unfortunately, the processing fee of $40 per adult is nonrefundable. This is a fee that is charged to each applicant that applies for a property. Mr. Clanton was upset that I could not refund this fee to him and expressed his displeasure. While I understand his frustration, the final decision of to whom to rent the property lies with the owner. Even after receiving Mr. Clanton’s text message with his “Hope you sleep well tonight” and pictures of his family “Food off my kids plate” I am scared and still not in a position to refund his application fee. I have chosen not to respond to these text messages as he is obviously upset and emotionally charged. I processed the application as I do for every other rental applicant; by gathering information and presenting the information to the owner of the property to decide on renting their property. Karen Janson Licensed Realtor Avery Hess Realtors
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Please see enclosed as requested. Business submitted supporting documentation. Katja H**VP Business Development
To whom it may concern:In response to the letter that was received from the Revdex.com. I
am appalled to say the least, that a letter with such vulgarity and bullying
language was even accepted by your organization. This letter is a personal
attack on my character and is completely unfounded. I am...
enclosing my email
communication I had with these tenants and based on that am requesting for this
to be dismissed. As you should be able to ascertain, at no time was I rude to
them or did not acknowledge their desire to rent the house I had listed. Quite
the opposite, I moved my schedule to accommodate them and in the end was left
with a simple message that they had actually engaged an agent that showed them
the property and therefore did not need my help. What is puzzling to me is that
these are the current renters in the house they’re complaining about. So what
exactly are they unhappy with? It says “Selling Practices”, well this was a
rental listing so that’s not even the correct verbiage and they did rent it with
their own agent representation. I fail to see how my interaction with them,
could be considered anything less than professional. Again, I am enclosing my
emails and my administrative assistance email for your review and consider this
matter closed. Thank you very much.Georgie C.Property Manager
*** [redacted] Please see enclosed as requestedBusiness submitted supporting documentation KatH**VP Business Development
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I am guessing they sent a copy of the application to confirm the language of the application that said it was a non refundable deposit. Congratulations. Congratulations on using the language of legal documents to cheat innocent people out of money. As I have said from the beginning of this, I am not concerned about their legal standing but I am severely disappointment in the business ethics of their so called customer friendly company. In retrospect, in looking at the sequence of events, it is obvious that during the entire process of their interaction with me where they continually pushed me along and told me that the owner already accepted my conditions and that there were no issues with me, they were talking to someone else that they were going to place in the residence and knowingly and deceptively withheld this information to gain another application deposit so they could make more money. This company owed me the due respect of being a fellow citizen to inform me of what was likely to happen. There is still no reason that needed to run two applications simultaneously and without disclosing this information to the parties involved. They have yet to even approach the topic that they knowingly withheld this information and strictly and feebly attempt to cling to the legalities involved because they know in their heartless minds that they could have and should have handled the situation differently if they truly cared about customers and doing respectable business practices. The only response I will ever accept from this company is an apology and a refund of my money.
Regretfully,
[redacted]
We are in receipt of the enclosed complaint. Thank you. Please note that the issue was reported during the height of summer AC issues with companies severally backed up with appointments. After one tech reported the unit had to be replaced and quoted a price to the landlord of the property, the...
landlord simply asked to please receive a second estimate as the proposed cost was several thousand dollars. As you know, an owner of course has the right to request that just like any other consumer has the right to make an informed decision and consult possible several specialist. Once another estimate was provided, the owner made a decision and the unit was order. The new unit arrived on Tuesday, August 2 and the vendor was ready to make the installation on the same day however the tenant informed the vendor that she would not be available to have this completed until Thursday, August 4, 2016. The total was 12 days which included 2 weekends and the ordering of a special size unit that most vendors do not carry in stock. The owner believes this is reasonable given the research he should be allowed to do and the fact that the unit had to be ordered. The tenant never requested a hotel stay or a rent reimbursement however, we have asked the landlord if he would consider a rent adjustment to be provided towards the rent and we hope to have an answer today or tomorrow and will provide that answer to the tenant. As it stands right now, the installation could have been completed on Tuesday, August 2 but was deferred by the tenant until Thursday, August 4 to accommodate her schedule and as she requested.Thank you.Sincerely,Avery-Hess Property Management
To Whom It May Concern: [redacted] contacted me 2/2 to complain that Avery Hess and Karen J[redacted] had mislead him regarding a rental property. He said he had called Ms. J[redacted] to find out if property was available on a Friday, and it was. He asked about a lease for 1 year, which...
wasn’t the term the landlord had stated he preferred. Ms. J[redacted] said she would present [redacted] proposed terms to the landlord after a credit check, sent him a rental application via email or fax, and specifically told him we could not run a credit check until we received $40 per adult, which is our credit check fee. [redacted] mailed a check for $80 to our office. The check apparently came in the following Thursday, which is the same day another application, accompanied by the credit check fee came in. Therefore, we ran the credit checks of both prospective tenants and presented the findings to the landlord. Since the other prospective tenant was willing to accept a shorter lease term (the landlord’s preference), and move in almost immediately that applicant was chosen to occupy the property. The decision is solely the landlord’s when there are multiple applicants. When Ms. J[redacted] told [redacted] this, he became belligerent, and basically said she had “promised” him the house, that he had told the military movers that his household goods were to be shipped to that address. Ms. J[redacted] said she had never promised him the property – it’s up to the landlord and [redacted] had also been told that the landlord wanted a shorter lease. He then called me and told me his version of the story. I confirmed all the information with Ms. J[redacted], then called [redacted] back. I explained that, while he was correct that the property was available when he called, he was NEVER told he “had” the property. How could he be given that impression when 1) we had not yet checked his credit, 2) we had not yet spoken to the landlord about his credit and his request to move in a month later and for a longer lease term than the landlord preferred and 3) he hadn’t signed a lease. He said our policy was very misleading and he felt that we took advantage of a military person. I informed him that our office is between 2 military bases, and I’ve never had a complaint about charging a credit check free from ANYONE. It’s standard procedure for all real estate companies, and that it would have been unfair of us NOT to process his application. We wanted to give the landlord the full picture of both applicants, so that he could select one with full knowledge of all the details. [redacted] proceeded to argue about how much a credit check cost, that we should never have cashed the check, and that he had told the movers the address and now had to go back to change it. He had mentioned that he had been in the military for 11 years. I asked if he had ever moved before, as I was surprised that he seemed so confused as to how renting a property worked. He stated he had moved multiple times. We went through the sequence of events, with my explanation of each part, about 4 times. [redacted] told me he hadn’t felt so “disrespected” since “children were throwing rocks at him in Iraq”, that our company was a “bunch of liars who prey on the military”, that we took his fee and “provided nothing” and that he would pursue “telling everyone not to do business with your company with every bit of energy in my body”. Ms. J[redacted] received a text from him showing a picture of his family and saying “I hope you sleep well tonight” and that she had “taken food out of my children’s mouths” or something similar. I became concerned that this was more than a disappointed prospective tenant. As he is apparently still irate enough to send letters to various organizations almost a month after he was not selected by the landlord of this property, I feel that his gross overreaction is reason to be concerned. What’s more, a conversation by my supervisor with [redacted]’s superior officer has not stopped this behavior and we are concerned about his move to the area and what he might intend on doing in person. Therefore, I would appreciate it if you would remove [redacted]’s complaint from your database. It is completely unfounded. Pat Kline Managing Broker AVERY-HESS, REALTORS On January 23, 2015 I spoke with Joseph Clanton regarding a rental property at 114 Valdosta Drive in Stafford, VA. This particular property was advertised for rent for a period of four to six months. Mr. Clanton was looking for a rental in the Stafford area for a period a bit longer than the advertised terms. The owner is considering selling the property this June and wanted flexibility in lease terms. Mr. Clanton needed the rental home until the beginning of October. Mr. Clanton and I spoke about the property and I emailed him additional pictures of the home. I called the owner of the property to see if he would consider a longer term lease than the four to six months that was advertised. This was not ideal for the property owner but he was willing to consider the longer lease so that he could secure a tenant for the property. I advised Mr. Clanton that the owner of the property would consider his application but in no ways promised him that his application was approved. I advised he could submit an application and it would be considered. Along with the application, there was a nonrefundable $40 per adult processing fee and this needed to be received before I could process the application. On January 27th I advised Mr. Clanton that the money order for the application fee had not been received and that once it was I would present the application to the owner of the property. I received his application by email on Saturday the 24th but did not receive the money order until Thursday January 29th. At that time, I submitted the application to my corporate office for processing. At 2:00 pm on January 29th I received a second application for the same rental property. This application was for a short term rental that would end June 30, 2015. I forwarded this application to my corporate office for processing as I did Mr. Clanton’s. I spoke with Mr. Clanton on January 30th and let him know that we were processing the applications and that once I had credit, employment and rental history back from my corporate office that I would present them to the owner of the property who would then make the final decision. The owner of the property reviewed the applicants and on Monday February 2, 2015 chose to accept the application that offered shorter lease terms. Mr. Clanton’s application was not accepted based on the length of the lease offered. Unfortunately, the processing fee of $40 per adult is nonrefundable. This is a fee that is charged to each applicant that applies for a property. Mr. Clanton was upset that I could not refund this fee to him and expressed his displeasure. While I understand his frustration, the final decision of to whom to rent the property lies with the owner. Even after receiving Mr. Clanton’s text message with his “Hope you sleep well tonight” and pictures of his family “Food off my kids plate” I am scared and still not in a position to refund his application fee. I have chosen not to respond to these text messages as he is obviously upset and emotionally charged. I processed the application as I do for every other rental applicant; by gathering information and presenting the information to the owner of the property to decide on renting their property. Karen Janson Licensed Realtor Avery Hess Realtors
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Please see enclosed as requested. Business submitted supporting documentation. Katja H**VP Business Development
To whom it may concern:In response to the letter that was received from the Revdex.com. I
am appalled to say the least, that a letter with such vulgarity and bullying
language was even accepted by your organization. This letter is a personal
attack on my character and is completely unfounded. I am...
enclosing my email
communication I had with these tenants and based on that am requesting for this
to be dismissed. As you should be able to ascertain, at no time was I rude to
them or did not acknowledge their desire to rent the house I had listed. Quite
the opposite, I moved my schedule to accommodate them and in the end was left
with a simple message that they had actually engaged an agent that showed them
the property and therefore did not need my help. What is puzzling to me is that
these are the current renters in the house they’re complaining about. So what
exactly are they unhappy with? It says “Selling Practices”, well this was a
rental listing so that’s not even the correct verbiage and they did rent it with
their own agent representation. I fail to see how my interaction with them,
could be considered anything less than professional. Again, I am enclosing my
emails and my administrative assistance email for your review and consider this
matter closed. Thank you very much.Georgie C.Property Manager