Avery Insurance Agency

Mr [redacted] started a new home policy with Allstate on 2/28/ The quote was discussed with the auto discount Mr [redacted] stated he planned to move his auto over on his renewal and understood that if he did not do so within the allowed time frame that the auto discount would fall off the home and an additional premium bill would be sent to him He spoke to myself and my former employee Jackie as well as our escalated concerns department on separate occasions He stated he would be cancelling his home policy and was no longer interested in bringing the autos over

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attempted to speak with Christina Aabout this matter and have not been contacted by her I never received either cancellation email or notice in the mail If these had in fact been sent I would have received them I am currently in contact with all states corporate office about the poor practices and communication of Christina A.'s branch Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not agree with the response sent by MsAvery.
1. “Mr** stated he planed to move his auto over on his renewal and understood that if he did not do so within the allowed time frame that the auto discount would fall off the home and an additional premium bill would be sent to him." This was never explained to me. In addition, I haven't changed my auto insurance for the past years and never said that I was planning on doing so. I only communicated with Jackie who never mentioned that my policy was home and auto dual insurance. They never provided a quote for dual policy when I signed up. Who would sign up for an insurance policy without knowing the cost? 2. "He spoke to myself and my former employee Jackie"; I have never spoken with MsAvery; not once despite numerous messages I left to return my call. This is not about refund of money or settlement, but the business should be aware that their customer felt deceived, ignored and very disappointed
Regards,
*** **

She was sent emails as well as a letter to her home addressShe received the DMV letter in the mail but not our cancellation? Revdex.com was provided with copies of correspondence

Mr. ** was contacted after the inspection results of his home came back and was informed of the RCT changes as well as the multi policy discount being discontinued due to not writing the auto.

Mr. ** started a new home policy with Allstate on 2/28/2016.  The quote was discussed with the auto discount.  Mr. ** stated he planned to move his auto over on his renewal and understood that if he did not do so within the allowed time frame that the auto discount would fall off...

the home and an additional premium bill would be sent to him.  He spoke to myself and my former employee Jackie as well as our escalated concerns department on separate occasions.  He stated he would be cancelling his home policy and was no longer interested in bringing the autos over.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attempted to speak with Christina A. about this matter and have not been contacted by her.  I never received either cancellation email or notice in the mail.  If these had in fact been sent I would have received them.  I am currently in contact with all states corporate office about the poor practices and communication of Christina A.'s branch.
Regards,
[redacted]