Dear Sir: In response to complaint made by [redacted] ***: On October [redacted] brought his vehicle into my shop and asked one of my employees to check his car for safety as well as if he would pass inspectionMy employee checked the car for safety and told Israel to whom he knows very well that he is going to need parts on his front end including upper control arm left and right; outer tie rods and a wheel alignmentMy employee asked [redacted] if he had a problem with emission of the car to which [redacted] responded that everything is ok and that he never have a problem with the check engine lightMy employee responded to that saying the car will not pass inspection if he has any trouble code from the ny state inspection machine [redacted] approached me and inquired as to what will be the price of the repairs including parts listed above plus labor plus the inspectionThe price was quoted approximately $if the car passed inspectionAt this time [redacted] gave authorization to repair his carBefore leaving for home he asked if I would be able to give him a break by not charging the $for inspection because her didn't have enough money, I told [redacted] at least times that if there is any problem with check engine light the car may not pass inspectionI also agreed to give him a break in price by not charging the $for inspection whether he passed or not The repairs were completed, we then put the car on the inspection machine and we found out that the car did not pass inspectionIt turned out that [redacted] had no check engine light bulb in his carI called him immediately, he came right away and started harassing myself as well as my employees screaming that he wanted us to give him a passing inspection sticker which is illegal and there is no way I would do thatThere is no way any car would leave my business with a passing inspection sticker if the car failed I offered to provide him with a check engine light bulb and I told him he had oxygen sensors that failedHe continued screaming and pushing and threatening at which time other customers in my shop called the police [redacted] left the car in the shop and went home without paying The police came after the shop was closedIn the morning I called [redacted] and I offered once again to install a check engine light for him and told him he can bring the car anywhere else for the additional repairs he would need to pass an inspection [redacted] then came to shop to pick up his carI installed the check engine light bulb for him at no chargeHe paid me $the price that I adjusted to make it lower for his convenienceThe complete bill after being lowered included tax, inspection fee and all repairs listed above [redacted] paid his bill in full and left a tip as well
Dear Sir: In response to complaint made by [redacted] ***: On October [redacted] brought his vehicle into my shop and asked one of my employees to check his car for safety as well as if he would pass inspectionMy employee checked the car for safety and told Israel to whom he knows very well that he is going to need parts on his front end including upper control arm left and right; outer tie rods and a wheel alignmentMy employee asked [redacted] if he had a problem with emission of the car to which [redacted] responded that everything is ok and that he never have a problem with the check engine lightMy employee responded to that saying the car will not pass inspection if he has any trouble code from the ny state inspection machine [redacted] approached me and inquired as to what will be the price of the repairs including parts listed above plus labor plus the inspectionThe price was quoted approximately $if the car passed inspectionAt this time [redacted] gave authorization to repair his carBefore leaving for home he asked if I would be able to give him a break by not charging the $for inspection because her didn't have enough money, I told [redacted] at least times that if there is any problem with check engine light the car may not pass inspectionI also agreed to give him a break in price by not charging the $for inspection whether he passed or not The repairs were completed, we then put the car on the inspection machine and we found out that the car did not pass inspectionIt turned out that [redacted] had no check engine light bulb in his carI called him immediately, he came right away and started harassing myself as well as my employees screaming that he wanted us to give him a passing inspection sticker which is illegal and there is no way I would do thatThere is no way any car would leave my business with a passing inspection sticker if the car failed I offered to provide him with a check engine light bulb and I told him he had oxygen sensors that failedHe continued screaming and pushing and threatening at which time other customers in my shop called the police [redacted] left the car in the shop and went home without paying The police came after the shop was closedIn the morning I called [redacted] and I offered once again to install a check engine light for him and told him he can bring the car anywhere else for the additional repairs he would need to pass an inspection [redacted] then came to shop to pick up his carI installed the check engine light bulb for him at no chargeHe paid me $the price that I adjusted to make it lower for his convenienceThe complete bill after being lowered included tax, inspection fee and all repairs listed above [redacted] paid his bill in full and left a tip as well