As a resident of the Aviare Place Apt Homes, during the month of February I was served with a noticeThe notice I received on my door was a written noticeI myself had put up a fenced area on my 2nd floored balcony after purchasing a new pup the same day, on Jan31stReceiving the notice the following day on Feb1st I was told to take it down which I had a disagreement with the managementDue to the handbook stating in short terms, "nothing other than patio furniture allowed on balconyAs a resident, this is my homejust like anyone else has there home and there own personal itemsI myself removed the fence as well as my pup the same day notice on Feb 1st was issuedFollowing the next day Thursday the 2nd of FebI was given a pet fee(deposit), which is something you pay for your dog to be able to live there along with a monthly pet feeWhich the deposit and fee was not the issueThe apartment property manager and I spoke when I went into officeI explained to her that I
Tenants are required to make payments online or send through a service provided through an *** *** *** service that one can find at ***When I attempted to create my resident account online I kept getting an error that would not allow me to proceed with successfully creating said accountAfter several attempts, verifying that I was inputting my information correctly, I began my many attempts to contact the staff to correct whatever issue creating this errorI was told an email would be sent to me with login credentials, which I never receivedI called the office numerous times, left messages, and sent emails to the office trying everything in my power to make sure I could get my rent paid on time, and did not once receive a response from themThat is until the late fees started to accrue and a very threatening eviction notice was shoved into my door frameWhen I finally made contact with the office manager it was found that the information they entered into their system
We record any interactions with our residents.On the 10/03/the resident stated that her bank account was wiped out and she will be paying lateNo specific date was given On 10/05/resident requested that the password to her online account be reset so that she could pay
online She came in on 10/12/stating that she never received the email to reset her passwordWe corrected her email and reset the password once againAt that time, resident stated that she will pay her rent on the 10/15/after she gets paidResident paid her rent in full on 10/15/ November’s rent was drafted out of her account without any issues.On 11/30/the resident went online and scheduled a payment for 12/01/Payment was withdrawn on 12/01/at 5:amOn 12/06/payment came back as NSF (insufficient funds)As per her lease agreement, she was charged a $fine as well as late feesOn 12/09/a balance due notice was delivered and the office tried to reach out to her and left a voicemailOn 12/14/the resident contacted us and stated that her payment should have clearedWe asked her to bring in a copy of her bank statement showing that she had the funds in her account on 12/01/so that we could remove her late fees and NSF feesShe said she could not because she did not have a printerWe offered to let her use one of our computers and printerShe stated that she had just gotten off of work and needed to go home and sleepWe then informed her that the eviction process does start on the 15th if the payment was not made She said that she will pay but she will be contacting a lawyerThat is the last contact we had with the resident. *** ***
Community ManagerAviare Place Apartments*** WLoop N| Midland, Texas 79705T:***| F:***
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As a resident of the Aviare Place Apt Homes, during the month of February I was served with a noticeThe notice I received on my door was a written noticeI myself had put up a fenced area on my 2nd floored balcony after purchasing a new pup the same day, on Jan31stReceiving the notice the following day on Feb1st I was told to take it down which I had a disagreement with the managementDue to the handbook stating in short terms, "nothing other than patio furniture allowed on balconyAs a resident, this is my homejust like anyone else has there home and there own personal itemsI myself removed the fence as well as my pup the same day notice on Feb 1st was issuedFollowing the next day Thursday the 2nd of FebI was given a pet fee(deposit), which is something you pay for your dog to be able to live there along with a monthly pet feeWhich the deposit and fee was not the issueThe apartment property manager and I spoke when I went into officeI explained to her that I
Tenants are required to make payments online or send through a service provided through an *** *** *** service that one can find at ***When I attempted to create my resident account online I kept getting an error that would not allow me to proceed with successfully creating said accountAfter several attempts, verifying that I was inputting my information correctly, I began my many attempts to contact the staff to correct whatever issue creating this errorI was told an email would be sent to me with login credentials, which I never receivedI called the office numerous times, left messages, and sent emails to the office trying everything in my power to make sure I could get my rent paid on time, and did not once receive a response from themThat is until the late fees started to accrue and a very threatening eviction notice was shoved into my door frameWhen I finally made contact with the office manager it was found that the information they entered into their system
We record any interactions with our residents.On the 10/03/the resident stated that her bank account was wiped out and she will be paying lateNo specific date was given On 10/05/resident requested that the password to her online account be reset so that she could pay
online She came in on 10/12/stating that she never received the email to reset her passwordWe corrected her email and reset the password once againAt that time, resident stated that she will pay her rent on the 10/15/after she gets paidResident paid her rent in full on 10/15/ November’s rent was drafted out of her account without any issues.On 11/30/the resident went online and scheduled a payment for 12/01/Payment was withdrawn on 12/01/at 5:amOn 12/06/payment came back as NSF (insufficient funds)As per her lease agreement, she was charged a $fine as well as late feesOn 12/09/a balance due notice was delivered and the office tried to reach out to her and left a voicemailOn 12/14/the resident contacted us and stated that her payment should have clearedWe asked her to bring in a copy of her bank statement showing that she had the funds in her account on 12/01/so that we could remove her late fees and NSF feesShe said she could not because she did not have a printerWe offered to let her use one of our computers and printerShe stated that she had just gotten off of work and needed to go home and sleepWe then informed her that the eviction process does start on the 15th if the payment was not made She said that she will pay but she will be contacting a lawyerThat is the last contact we had with the resident. *** ***
Community ManagerAviare Place Apartments*** WLoop N| Midland, Texas 79705T:***| F:***
***