Avicenna Medical Care

The HIPAA release form was not received in the hands of our medical records department until The complaint was filed a day after the request was received on Meanwhile, it takes 3-business days to gather completed informationThis gave us no time to collect the patient medical recordsWe sent out the medication list to the intended recipient on while we gathered the entire medical recordsThe office was closed yesterday within our given time frameThe complainant was notified that the records were sent to intended recipient and they were thankful

The HIPAA release form was not received in the hands of our medical records department until 2/**/17. The complaint was filed a day after the request was received on 2/**/17. Meanwhile, it takes 3-5 business days to gather completed information. This gave us no time to collect the patient medical...

records. We sent out the medication list to the intended recipient on 2/**/17 while we gathered the entire medical records. The office was closed yesterday 3/*/17 due to a water outage in the area otherwise, it would have been completed yesterday. We sent out the entire medical record of 126 pages on 3/*/17 within our given time frame. The complainant was notified that the records were sent to intended recipient and they were thankful.