Avico Products

Review: I have been a longtime (since late 1998 when I got my first sugar glider) customer with Avico Products, originally Cuttlebone Plus. The delivery times were usually a bit long, but became longer since becoming Avico Products. At times I had to inquire as to the status of my order but was always helped & had always received my product. My most recent order was on December 22, 2012 for a 3 lb bag of Glider Dry & a 3 lb bag of Bugs 'n' Berries. I received in February 2 bags, 3 lbs each, of Lorri Life Nectar in error. Over the next week or so, I called & left a couple of messages, left a message through the website, then found the email confirmation & replied to that with information of this error. I did receive an apologetic response that they would re-ship the order at no additional charge and in the box will be return postage for me to send the incorrect items back to them, which was fine. Unfortunately, I still have not received any further information or correct product or return label even after sending several more inquiring emails on April 12, May 9 & May 17. I do feel bad about this since I have been such a long time customer to this small business & don't know what could be causing this difficulty. However, it is a $46.00 order that needs to be resolved.Desired Settlement: I would prefer to have the correct product sent & the incorrect product returned as was last addressed by the seller. If that proves to be a difficulty for some reason, a refund would then be acceptable. I hope to have this resolved as the seller originally stated would be done as a re-ship of the correct items with a return postage label to return the correct items to them.Thank you for your attention to this matter.