Avid Acceptance

Purchased a vehicle from a dealership that Avid financed for me. Several issues with the car immediately came to light causing me to be concerned about the reliability of the vehicle. I contacted Avid immediately making them aware, as well as the dealership, in the hopes that maybe there could be a replacement vehicle. While navigating this unchartered territory, I also attempted to get a copy of my purchased warranty and Avid provided me with their contact #. Warranty had not even gone into effect and I couldn't initiate the contract since so little time had passed from the purchase of the vehicle. In the meantime, while driving down a busy road, the back bumper fell off and drug. I again contacted Avid and let them know what was going on and they indicated for me to call dealership and see what their position was. I indicated at that time that I knew there would be a payment coming up, but I was reluctant to pay on this vehicle seeing as how there were multiple issues so soon and maybe something else could be worked out with the dealership as far as another vehicle. I notified dealership who said I should contact my insurance company and tell them I ran over something (which I know I did not do). I relayed this also to Avid. I kept them apprised of everything that was happening. Long story short, I contacted my insurance company, told them what actually happened and they said they would have to investigate the history of the vehicle and see what might have happened to it prior to it getting to the dealership. They said they would get back to me in a few days. I relayed this to Avid. A week passed and my calls were not returned by the adjuster regarding the status and I finally talked to a manager with my insurance company who let me know I would be hearing from adjuster within 24 hours. When I finally did hear from her, she said there was still alot of confusion with the vehicle, but that they would allow payment of the claim but would have to figure out how to code it due to it not being clear exactly what could have caused the problem. I contacted the dealership to let them know this since they said they would do the repairs. I had given the insurance company their name and # to contact and they said they would be sending a check. A couple days later I called the dealership to check on the status and I was cut off, put on hold and then disconnected. When I called back, I was told that they had finally gotten the insurance company everything they needed and a check would be coming any time. By this time, I was getting notifications from Avid about being delinquent with my first payment. I also received a statement for the next months' payment saying the balance was due by the 12th of that month so I mistakenly thought I had until the 12th to make both payments. I felt like by then, the repairs would be made and I would be current with Avid and we could continue on and I could feel reasonably comfortable that the car might be reliable and it was obvious the dealership was not going to swap the car out. At that time, I made a payment due on my property taxes that I was behind, which I now know I should not have done, because when I contacted Avid when I continued to get notices about bringing Septembers payment current by September 30, I was told I could not go beyond September 30 without making a payment. I expressed that I misunderstood, but could defintely have that payment made by the 7th and then October payment paid by the due date of the 12th. I was again told that was unacceptable and this would go to management review and on for repossession. I then was able to get transferred to the manager, who basically insulted me, asked what I did with my money, did I ever even have it, and made me feel humiliated, like a liar, and like a child. I was so shocked because he would not let me speak and every time I would get a little bit of something in to explain, he would cut me off and insult me again to the point I ended up saying something bad back that I really didn't mean as far as calling him cocky and some other not nice words. I feel aweful. It was never, ever my intention to not pay for a vehicle financed by Avid, I expressed several times early on how appreciative I was and how I was looking forward to a great relationship with them. I never anticipated that I would have a vehicle with so many issues within the first 3 weeks. I still would like the opportunity to resolve this, as there is a check for repairs to be made and they will not be made if the vehicle is repossessed. I'm just very unhappy overall and shocked that a company could use such brow-beating, humiliating and degrading tactics and words to people who are just trying to work through the process.

We have reached out to the customer and resolved the issue

The Department Manager has reached out to our customers and believe that we have reached an amicable resolution

The Department Manager has contacted the customer and has addressed the issue

The Department Manager has reached out the customer and is attempting to reach an amicable solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are attempting to reach our customer to review and resolve this issue amicably

The Department Manager has spoken with the customer and has promised to address her concerns

As of 10/11/we have retrieved the vehicle from Mr*** per his request The initial intent was to determine alternatives to repossession to avoid a deficiency balance after the sale of the vehicle Per the contractual agreement Mr*** will be responsible for a
deficiency balance Once a deficiency balance is determined, we are more than willing to review and discuss possible settlement options

A supervisor has spoken with the customer and addressed the issue.

We have reached out to the customer and resolved the issue.

Complaint: [redacted]
I am rejecting this response because: no contact has been made since Ryan H[redacted] denied me contact info to his supervisor. If another company rep higher than or equal...

to Ryan H[redacted] that can resolve this issue would like to contact me I would appreciate it. This is not the first complaint about this company for similar issues so I am not expecting much from them. In the meantime my legal counsel is reviewing all options.
Sincerely,
[redacted]

Our accounting department spoke with the customer on 6/23/2017 to investigate the issue.  The refund has been processed and a resolution was met at that time.

The Department Manager has contacted the customer and has addressed the issue.

The Department Manager has reached out to our customers and believe that we have reached an amicable resolution.

We have offered the customer an option to resolve the issue.  We have not heard back from the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A proposal was made to remedy the situation but the offer was declined.