Avid Solutions

Academy Sealers received notification of the complaint, ID ***, via US Mail today, July 6th, 2015.We sealed the driveways of the *** and their neighbors on June 25th, as requested by Mr*** on June 22ndThe quotes we send on postcards are reflective of the driveway only, and do
not include the common piepstem, or shared portion of the drivewayI scheduled the work when Mr*** called on June 22nd, he did not mention a shared section, if he had I would have scheduled an estimate for the common pipestem at that pointAfter Mrs*** called on June 27th, I spoke to her and we came out to estimate the common pipestem on June 30", we could still seal that pipestem for the quoted price if they wishWe strive to provide excellent, efficient customer service and we are up front about the service we provideWe regret that the *** and their neighbors are disappointed in the outcome but we feel that we performed the service as requested.Sincerely,Ed B***Vice President Academy Sealers

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The fact that our driveway was shared with our next door neighbor was specifically raised by my husband in asking whether the quote we had received covered the entire driveway or just our half When told the latter, my husband indicated he would check with our neighbor to ensure that this was acceptable and would call back with confirmation MrB***'s comment that "...he (Mr***) did not mention a shared section" is most disappointing to put in the most charitable of terms.
There was no discussion as to what defined our "separate" driveways and no physical markings were drawn to indicate the divisionOur complaint is that the term "pipestem" was introduced only after we called after returning from a trip to ask whether the rain we knew had occurred had stopped the job from being completedEveryone on our street shares a driveway It is called a "shared driveway" and all of us have had our driveway estimates done with the cost of the entire driveway divided between the two neighborsWe simply feel that Academy Sealers should recognize there is a difference between a shared driveway and a pipestem and should be clear with the customer up front No one is interested in seeing lines dividing a portion of their shared driveway from another portion, with half of the combined surface area untouched Since homeowners have their driveways sealed every few years, we feel that a reliable company in the business of sealing driveways every day should train their employees properly to make appropriate estimates and anticipate questions and concerns with a driveway such as oursWe feel that we have been subjected to advertisement and both ourselves and our neighbors have been greatly inconvenienced by this "misunderstanding" It is particularly disingenuous of Academy Sealers to not leave a separate quote for a "Pipestem", if they insist on making such distinctions, before leaving unsolicited quotes for services as they did with us and our neighbors It is also disingenous to first leave a combined estimate of $148, and then upon being questioned, providing an estimate for $for the unfinished portion, when that unfinished portion represents less surface area than the portion that was sealed We hope that in sharing our concerns, Academy Sealers' service will improve so no one experiences the same treatment This is the first time that I have ever raised a complaint with the Revdex.com and it is partly because of the disrespect exhibited in raising a legitimate concern with the company that I am doing so .
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