[redacted]'s account has been updated with an "Annual Upgrade Plan for Pro Tools (Reinstatement)" that is valid through 12/31/2017. This provides Pro Tools releases up through the last 12.x release (12.8.3). [redacted] has activated the new "Pro Tools Perpetual Bundle (with 10/11/12)" with...
Release Limit 12/31/2017 which will authorize all versions of Pro Tools 12. This confirms that she received and is using the license.
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
We apologize. The Avid marketing deparment says we have now ensured person is removed from mailing list. If you do get an email going forward, please let us know so we can understand the source and we will make it a priority to resolve it promptly too.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...
understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Avid made contact with customer on June 18, 2015
At this point [redacted] have worked with Avid ([redacted]?) to finalize processing the refund and I was able to retrieve the credit.
[redacted]'s account has been updated with an "Annual Upgrade Plan for Pro Tools (Reinstatement)" that is valid through 12/31/2017. This provides Pro Tools releases up through the last 12.x release (12.8.3). [redacted] has activated the new "Pro Tools Perpetual Bundle (with 10/11/12)" with...
Release Limit 12/31/2017 which will authorize all versions of Pro Tools 12. This confirms that she received and is using the license.
We have processed refunds for [redacted].
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
We have resolved the issue with the customer. Thank you, [redacted] Avid Technology Inc
We apologize. The Avid marketing deparment says we have now ensured person is removed from mailing list. If you do get an email going forward, please let us know so we can understand the source and we will make it a priority to resolve it promptly too.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...
understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]