Avila Skincare

Hello,We do apologize for any inconvenience that this may have caused the customer A full refund in the amount of $has been processed back to the card used to place the original orderPlease allow 7-business days for the refund to process and credit the accountThank you, [redacted]

We definitely apologize for any inconvenience this may have caused the customerAs a courtesy, we have submitted a full refund back to the customer's card in the amount of $210.67.Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer's financial institution to process the credit in their system

We definitely apologize for any inconvenience that this may have caused the customerAs a courtesy we have submitted an electronic refund in the amount of 106.31, and have sent a check to the customer in the amount of as we did run into some issues electronically submitting some of the chargesPlease allow 5-business days for the electronic refund and the paper check to reach the customer Thank you,Avila Dispute Department

We apologize for any inconvenience this may have caused the customerWe have submitted a refund back to the customerThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was forced to accept the 50% refund because "that's all they could do;" the representative was pushing me into not even contacting my bank about the charges I revisited the website I purchased the trial on and the full purchase price was hidden in a small link at the bottom It would be better business practice to have these important details easily viewable to consumers If you send me a prepaid label, I would be happy to return the unopened products.Thank you, Revdex.com! I seriously appreciate your effort to protect us consumers! Sincerely, [redacted] ***

We apologize for any inconvenience this may have causedWe have submitted a full refund back to the customer.Thank you

We definitely apologize for any inconvenience that this may have caused [redacted] As a courtesy, we have submitted a full refund in the amount of $back to the customer's card Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system

Complaint: [redacted] I am rejecting this response because: The message I received from the business, contrary to its or their message to Revdex.com that it is refunding the amount of $191.67,I is that they are refunding the shipping charges of $6.95, and no mention of refunding me the amount of $ Sincerely, [redacted]

We definitely apologize for any inconvenience that this may have caused the customer As a courtesy, we have submitted a refund in the amount of $103.36.Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system Thank you,DrewAvila Dispute Department

Hi there, We have sent a check refund in the amount of $to the customer's address that was provided when the product was ordered Thank you,DrewAvila Dispute Department

We do apologize for any inconvenience this may have caused the customer, and as a courtesy, we have submitted a full refund in the amount of $ Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system Thank you, Avila Dispute Support

In our system I am showing that the transactions that the customer is speaking of were voided on the same day that they were charged The customer should not have been charged as our gateway shows the transactions as voidedAs a courtesy, however, I have submitted a full refund for the remaining charges in the amount of $ Thank you

Hello,We definitely apologize for any inconvenience that this may have caused the customer As a courtesy, we have submitted a full refund in the amount of $210.67.Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer's financial institution to process the credit in their system Thank you,DrewAvila Dispute Department

We definitely apologize for any inconvenience that this may have caused NancyAs a courtesy, we have submitted a full refund in the amount of $106.31.Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer's financial institution to process the credit in their system We hope that this resolves the customer's concerns Thank you,DrewAvila Dispute Department

We definitely apologize for any inconvenience that this may have caused the customerAs a courtesy, we have submitted a full refund in the amount of $210.67.Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer's financial institution to process the credit in their system Thank you for the opportunity to resolve this issue,DrewAvila Dispute Department

We definitely apologize for any inconvenience that these charges may have caused the customer As a courtesy, we have submitted a full refund in the amount of $back to the customer's cardThank you,Avila Dispute Department

Complaint: [redacted] I am rejecting this response because: [redacted] :Recieved a money order today for $Avila verified the card that I made the initial payment with( A Visa ending in ***) That is the card I used and is still active and in FACT the ONLY card I useThey told me in a previous email that the bank told them the card was cancelledThat is a lieIt was and is still activeThey owe $405.xx that they agreed to refund and subsequently renegedI advised that they can either refund to card or send a check or money order for the $405.xxThe following is an email that I received today Sincerely, [redacted] ***

We definitely apologize for any inconvenience that this may have caused ***, and as a courtesy we have submitted a full refund for all charges made to her card, including the original Shipping and Handling charge Total refund: $ Thank you, Avila Dispute Department

We definitely apologize for any inconvenience that this may have caused DinaraAs a courtesy, we have submitted a full refund for every charge made to the customer's cardThe total refund submitted today is $The customer previously received a partial refund from our Customer Care team on 01/09/in the amount of $ Thank you,Avila Dispute Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***