Avina Construction, LLC

Hello C***,We just attempted to call you at the number provided to rectify this back order issueYou have been promptly refunded for this transaction, in fullWe are very sorry for any hopes in ordering this "Pre-order" itemWe listed it on our site as soon as the manufacturer told
us about the upcoming product, we did not realize it would take them over months to complete the product and get it ready for marketWe are also very sorry that your email requests were not answered, and are taking the necessary steps to ensure emails aren't overlookedPlease contact me if I can be of any further assistance.Sincerely,J***(Owner/Operator)

Hello ***, We apologize for any miscommunication in regards to this shipping damage issueWe are more than happy to reimburse you by replacing any missing product at no chargePlease call us toll-free at ###-###-#### as we would like to go over this issue with you personally and find a
mutual resolveAlso, which email did you send your inquiry to? We don't show any emails on our end, as this is the first we have heard about this issueCalling us directly at the number provided will be the best method of contact, as it will guarantee direct communication with one of our helpful representativesEmail inquiries should be sent to [email protected] but phone is recommended and preferred. Sincerely,D.A.Nteam

Complaint: 12049898
I am rejecting this response because:I emailed the company again yesterday at the email address they supplied, forwarding my original email with the pictures of the damaged product, and they STILL  have done nothing to help my situation.  I have now tried over 5 times to rectify this situation with no success, and I am done trying.  
Regards,
B[redacted]