Avira

Initial Business Response /* (1000, 15, 2015/07/23) */
7-23-
Sent via email by business:
We have analysed all available details within the customer report you providedAvira Free Antivirus advertisements are designed to be shown in the right corner at the bottom of the computer screen,
including buttons to minimize and close such advertisementsIf a customer clicks the advertisement itself, a landing page is shown within the default browser of the customer's computerThe experience the customer described is unintended and unusualWe would be more than happy to respond to the customer's concern and to obtain additional details to investigate what happened in this instanceIn order to do so, we would need the customer to provide us with her email address and we would be happy to contact her directlyWe are happy to continue resolving this issue and working with the customer to do so
Please provide any additional instructions that you believe would help us rectify this issues and consider this complaint as being answered so that it does not remain a part of our report for three years and affect our current rating in a negative manner
Thank you so much for your time and consideration
Sincerely,
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Operations Manager, Avira Inc