Avirat Inc

Hello ***, I've copied from our terms that you agreed to upon siwhere it outlines our day refund policyWe have also put this info where you submit the payment as we realize that some people will agree to the terms and not open them"You have thirty (30) days from the date of
purchase to receive a full refund, no partial refunds will be granted after the initial days have passed" My email is ***@ourfamilywizard.comPlease feel free to contact me if you have any questionsI do apologize we were unable to connect when you called in earlier

I'm not really sure what else to say about this one other than to reiterate our day refund policy We do our best to make it as clear as possible to users I've attached the terms and conditions to this as well as a screen shot of the make payment button where it spells out the day money back policy

This user already had an existing account with us Instead of renewing the existing account, they activated a duplicate account instead and started entering information Once it was realized that the user had created a duplicate account, we linked him back to his original account where
he'd be able to communicate with the other parent and have access to his existing informaiton.We informed the user of this by email as well as provided the user a notarized business declaration copy of the activity they entered on the duplicate account.When attempting to call this user back, the phone number that they had on file and the one we later reached them back at was answered by someone who claimed that it was a, "wrong number" A message was left on a subsequent try to the number as well

Initial Business Response /* (1000, 8, 2015/06/01) */
"The OurFamilyWizard Website is a communication platform that keeps complete and accurate records of communications between two partiesThe records of communications are not able to be altered in anywayYou should have a complete and
accurate record of everything sent by you and received by from the other party in your inbox/sentbox folderIf authentication of these records is required, we are able to provide you a certified, notarized business declaration copy of any of these communicationsIf you have any questions or concerns about how the site works, time stamping of messages, first viewed times or anything else I would be happy to discuss this with youMy email is ***@ourfamilywizard.com and I'd be happy to set up a time to talk by phone about any of the issues you're having."
Thank you,
***
Customer Support
The OurFamilyWizard(r) Website
Toll Free (866)***
***copied and pasted from email

I'm really not sure what the issue with the billing is.  The user is logging into the site, as recently as yesterday as a matter of fact.My direct email is [redacted]@ourfamilywizard.com if you'd like to speak further about this. Thanks

I am rejecting this response because:
They, without my knowledge or consent, after receiving payment of $100, removed data that I entered onto their site.  That data is now no longer accessible by anyone.    Either 1) Make that data accessible again, by every party as it was before the company choose without approval/authorization removed it or2) pay for all legal fees associated with their unauthorized action.Providing business records, with Affidavits, will cause court time.  Court time is expensive - and is occurring because of their unauthorized action.  I'm unsure why I need to incur thousands in legal bills because of their action taken without authorization.

I am rejecting this response because:
It has only been 20 days past and I have not  received a service from this company.  They are essentially keeping $100 for doing absolutely nothing for me. No service rendered and they make up a policies to greedily benefit themselves even if they have not provided anything.  It's their way to make scam money for nothing!!

I am rejecting this response because: I have an active account; I simply changed my profile name to "never logging in again" to something of that degree to discourage the unrelenting messages from my ex wife while I continued to pursue the removal of my account, as should be a simple matter. I also am a freely using/suscribing member of OFW, not tied to an court order or related restrictions. Restricting all members' rights to discontinue your service due to a minority of users that are court ordered is unreasonable. Rather, it would be perfectly reasonable to alert all parties involved of a impending discontinuation of services and require any party to produce documentation to cease said discontinuation. The current strategy appears to be more motivated by financial interests of the company than to those of user rights and legal proceedings. Now, I may be left with my only  remaining option of to inform my colleagues and patients to be very wary of OFW services and to entertain alternatives that better respect the rights and needs of their users/customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

User initiated a payment through our payment system on 1/5/18 in the amount of $15This payment returned to us R01 - Insufficient Funds, meaning the user made a payment through our system and then didn't have the funds in their account to cover this payment of $15When a payment returns R01, the...

system makes an attempt to collect this again electronically (mistakes happen) ,the payment was again returned to us Insufficient FundsFrom here, we attempt to collect the money back that was deposited into the other parent's account as they payment hasn't actually been collected from the other parent.  Our attempts to collect this back from the other parent also failed.  When someone has a returned payment, the payment returns again on the good faith second attempt to collect and then also fails to be collected back from the other parent, it starts to send off warning bells of possible fraud.  Like any other business at this point, we need to protect ourselves.With that said, I did speak with the customer, told her I'd see if there was anything that I could do to make an exception and actually emailed her this morning that I'd been able to get her account turned back on.  See attached email

I am rejecting this response because:
This complaint is for the previous term.

Good Afternoon, Couple things with this one.  First - I'm not able to find any record of a customer under the name, phone number or email listed.Second - Many of our cases are court ordered.  For this reason we are unable to delete anyones account from the system, should the need...

arise that they need to access it down the road for a particular court proceeding.  The user does have the option to choose to not log into the system any longer.  The system will document that the user has not logged in or viewed any information that has been sent since the last time they logged in.  Of course, we always advise that they check with their family law professionals before taking this action.