I am rejecting this response because: I have an active account; I simply changed my profile name to "never logging in again" to something of that degree to discourage the unrelenting messages from my ex wife while I continued to pursue the removal of my account, as should be a simple matterI also am a freely using/suscribing member of OFW, not tied to an court order or related restrictionsRestricting all members' rights to discontinue your service due to a minority of users that are court ordered is unreasonableRather, it would be perfectly reasonable to alert all parties involved of a impending discontinuation of services and require any party to produce documentation to cease said discontinuationThe current strategy appears to be more motivated by financial interests of the company than to those of user rights and legal proceedingsNow, I may be left with my only remaining option of to inform my colleagues and patients to be very wary of OFW services and to entertain alternatives that better respect the rights and needs of their users/customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
User initiated a payment through our payment system on 1/5/in the amount of $15This payment returned to us R- Insufficient Funds, meaning the user made a payment through our system and then didn't have the funds in their account to cover this payment of $15When a payment returns R01, the system makes an attempt to collect this again electronically (mistakes happen) ,the payment was again returned to us Insufficient FundsFrom here, we attempt to collect the money back that was deposited into the other parent's account as they payment hasn't actually been collected from the other parent Our attempts to collect this back from the other parent also failed When someone has a returned payment, the payment returns again on the good faith second attempt to collect and then also fails to be collected back from the other parent, it starts to send off warning bells of possible fraud Like any other business at this point, we need to protect ourselves.With that said, I did speak with the customer, told her I'd see if there was anything that I could do to make an exception and actually emailed her this morning that I'd been able to get her account turned back on See attached email
I am rejecting this response because: They, without my knowledge or consent, after receiving payment of $100, removed data that I entered onto their site That data is now no longer accessible by anyone Either 1) Make that data accessible again, by every party as it was before the company choose without approval/authorization removed it or2) pay for all legal fees associated with their unauthorized action.Providing business records, with Affidavits, will cause court time Court time is expensive - and is occurring because of their unauthorized action I'm unsure why I need to incur thousands in legal bills because of their action taken without authorization
I am rejecting this response because: I have an active account; I simply changed my profile name to "never logging in again" to something of that degree to discourage the unrelenting messages from my ex wife while I continued to pursue the removal of my account, as should be a simple matterI also am a freely using/suscribing member of OFW, not tied to an court order or related restrictionsRestricting all members' rights to discontinue your service due to a minority of users that are court ordered is unreasonableRather, it would be perfectly reasonable to alert all parties involved of a impending discontinuation of services and require any party to produce documentation to cease said discontinuationThe current strategy appears to be more motivated by financial interests of the company than to those of user rights and legal proceedingsNow, I may be left with my only remaining option of to inform my colleagues and patients to be very wary of OFW services and to entertain alternatives that better respect the rights and needs of their users/customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
User initiated a payment through our payment system on 1/5/in the amount of $15This payment returned to us R- Insufficient Funds, meaning the user made a payment through our system and then didn't have the funds in their account to cover this payment of $15When a payment returns R01, the system makes an attempt to collect this again electronically (mistakes happen) ,the payment was again returned to us Insufficient FundsFrom here, we attempt to collect the money back that was deposited into the other parent's account as they payment hasn't actually been collected from the other parent Our attempts to collect this back from the other parent also failed When someone has a returned payment, the payment returns again on the good faith second attempt to collect and then also fails to be collected back from the other parent, it starts to send off warning bells of possible fraud Like any other business at this point, we need to protect ourselves.With that said, I did speak with the customer, told her I'd see if there was anything that I could do to make an exception and actually emailed her this morning that I'd been able to get her account turned back on See attached email
I am rejecting this response because: They, without my knowledge or consent, after receiving payment of $100, removed data that I entered onto their site That data is now no longer accessible by anyone Either 1) Make that data accessible again, by every party as it was before the company choose without approval/authorization removed it or2) pay for all legal fees associated with their unauthorized action.Providing business records, with Affidavits, will cause court time Court time is expensive - and is occurring because of their unauthorized action I'm unsure why I need to incur thousands in legal bills because of their action taken without authorization