We are being fraudulently billed for a carpet replacement that was unnecessary
We lived at Portofino apartments for a yearIn January of we decided to move out because throughout the summer of our air conditioner did not work and was running our electric bill up higher than it should have beenThe office sent "maintenance" out to fix the air conditioner a few times, however, every time, claimed there was nothing wrong with it***, the property manager, called me and told me that a "functioning air conditioner is only supposed to cool the inside degrees lower than what is was outside." Which I know to be untrueWe decided to not renew our lease due to this issue
The issue is, after we moved out, we got an email from Portofino telling us we would be receiving an invoice for a full carpet replacement, trash removal, and cleaning fees
When we moved out we did not have time to fully clean the apartment, so we expected cleaning fees and trash removal fees
Th
I am beyond upset with the staff at Portofino ApartmentI have only lived here for days and I regret every minute of it*** has treated me horriblyHer attitude and her belittling ways makes me feel like she believes she is better than meAll of this started the day I moved inAfter touring my new apartment, I gave *** a list of complaintsShe acted like the complaints were ridiculousShe tried to brush me offWhen I kept trying to explain my complaints, her responses were belittlingShe took my notes and threw them her in deskUnbeknown to me, she never processed my maintenance requestSo I went days without hot water in my apartmentAs soon as I submitted the maintenance request online, *** fixed it within hoursKnowing I went days with cold showers, *** seemed to make excuses for why there was an oversightThis was not the only oversight in my apartmentIt is very apparent my apartment never was cleaned or had a final walk throughI went days without window screens, there is dust everywhere, the windows are dirty, and my windows got stuck constantlyThe bathroom was grossI had to do way more than a quick sweep of a place to move in
This was not my only problem with ***I moved in without having a lease signed or paying rentI had to constantly contact them sign a leaseI did not end up signing until the day I moved inI had not paid rent that day because they never askedOnce, I signed my lease I asked them if I could pay rent onlineThey said it was on my account ledger, it was notI called them two more times that day and talked to *** the next day about itFinally on May 2nd, *** adjusted the account ledgerHowever, she did it around pmRent is due on May 3rd
I must have typed the numbers of my account wrong when I was typing so fast to process my rent because the account was not locatedToday, I received my email about the problem I paid the rentFour hours later, *** calls and leave a message demanding me to pay the late feesWhen I called *** to talk about it, she basically brushed me off AGAINShe repeated to me how I had insufficient funds in my account (though this was not the case, my account was not located)Overtime I asked a question, she continued to say "you had insufficient funds, you could not pay your rent." Then she tried to make it seem like it was my fault my rent was not paid the day I moved in(Though, I called and spoke to the staff three times on my move in date asking to pay)
In the conversation, *** started to harass me about my insufficient fundsShe kept repeating herself and would not answer my questions*** proved to me I was unimportant when the replies she gave to the questions she decided to answer were incorrect*** was unaware of when I moved in, she was unaware that my pro-rated amount was not waived, and she was unaware she never fixed my account ledger until May 2ndTo make matters worse when I asked for corporate number, she refused to give it to meShe said I could call and talk to ***
If Portofino is a reflection of its staff, I would not recommend this place to anyone
We are being fraudulently billed for a carpet replacement that was unnecessary
We lived at Portofino apartments for a yearIn January of we decided to move out because throughout the summer of our air conditioner did not work and was running our electric bill up higher than it should have beenThe office sent "maintenance" out to fix the air conditioner a few times, however, every time, claimed there was nothing wrong with it***, the property manager, called me and told me that a "functioning air conditioner is only supposed to cool the inside degrees lower than what is was outside." Which I know to be untrueWe decided to not renew our lease due to this issue
The issue is, after we moved out, we got an email from Portofino telling us we would be receiving an invoice for a full carpet replacement, trash removal, and cleaning fees
When we moved out we did not have time to fully clean the apartment, so we expected cleaning fees and trash removal fees
Th
I am beyond upset with the staff at Portofino ApartmentI have only lived here for days and I regret every minute of it*** has treated me horriblyHer attitude and her belittling ways makes me feel like she believes she is better than meAll of this started the day I moved inAfter touring my new apartment, I gave *** a list of complaintsShe acted like the complaints were ridiculousShe tried to brush me offWhen I kept trying to explain my complaints, her responses were belittlingShe took my notes and threw them her in deskUnbeknown to me, she never processed my maintenance requestSo I went days without hot water in my apartmentAs soon as I submitted the maintenance request online, *** fixed it within hoursKnowing I went days with cold showers, *** seemed to make excuses for why there was an oversightThis was not the only oversight in my apartmentIt is very apparent my apartment never was cleaned or had a final walk throughI went days without window screens, there is dust everywhere, the windows are dirty, and my windows got stuck constantlyThe bathroom was grossI had to do way more than a quick sweep of a place to move in
This was not my only problem with ***I moved in without having a lease signed or paying rentI had to constantly contact them sign a leaseI did not end up signing until the day I moved inI had not paid rent that day because they never askedOnce, I signed my lease I asked them if I could pay rent onlineThey said it was on my account ledger, it was notI called them two more times that day and talked to *** the next day about itFinally on May 2nd, *** adjusted the account ledgerHowever, she did it around pmRent is due on May 3rd
I must have typed the numbers of my account wrong when I was typing so fast to process my rent because the account was not locatedToday, I received my email about the problem I paid the rentFour hours later, *** calls and leave a message demanding me to pay the late feesWhen I called *** to talk about it, she basically brushed me off AGAINShe repeated to me how I had insufficient funds in my account (though this was not the case, my account was not located)Overtime I asked a question, she continued to say "you had insufficient funds, you could not pay your rent." Then she tried to make it seem like it was my fault my rent was not paid the day I moved in(Though, I called and spoke to the staff three times on my move in date asking to pay)
In the conversation, *** started to harass me about my insufficient fundsShe kept repeating herself and would not answer my questions*** proved to me I was unimportant when the replies she gave to the questions she decided to answer were incorrect*** was unaware of when I moved in, she was unaware that my pro-rated amount was not waived, and she was unaware she never fixed my account ledger until May 2ndTo make matters worse when I asked for corporate number, she refused to give it to meShe said I could call and talk to ***
If Portofino is a reflection of its staff, I would not recommend this place to anyone
We were way overcharged for little nit picky things when my husband and I moved outWorst apartment ever!! Stay away!!!