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Complaint ID: [redacted]Dear Ms. [redacted]Port Authority is in receipt of your correspondence dated December 17, 2015 regarding the above referenced matter. I note that while your correspondence is dated December 17, your letter was not delivered to or received by Port Authority until December...

28.Complainant contends that she made an online purchase of a weekly pass on Sunday, December 13 but her Connectcard did not register this transaction when she attempted to use it to pay her transit fare later that week. An investigation into the matter set forth in the complaint reveals that the complainant actually has two active, registered Connectcards with Port Authority, both of which were utilized at various times during the time frame of November and December, 2015. We believe that what happened in this case is that the complainant loaded one Connectcard, but then mistakenly utilized her other Connectcard when she attempted to pay for transit later that week. Port Authority will reimburse her the amount of $37.50, representing the cost of a weekly pass. She may contact Port Authority Manager of Revenue Collections, Joe M[redacted] at ###-###-#### to coordinate whether she would like to receive her refund by check, weekly pass or stored value (and, if she elects either a weekly pass or stored value, to establishwhich Connectcard she would like the refund to be posted).We are hopeful that the complainant will be satisfied with this response. Thank you for your attention to this matter.Very truly yours,Bryan ** C[redacted]