Avis Rent a Car

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It obvious we both have different prespectives as to the events of the day I certainly don't expect any special because I am on the board I guess it was my mistake not to question what this 10minutes of work would cost, $sounds a little steep for replacing a piece of pipe In the future this company should quote what they charge before proceeding with work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There's inconsistencies in the merchant's response They are not contractors so they can't speak to the installation of my floor tiles I was informed before I left the check and went back to work, that they would need to break tiles to get the toilet up They are lying in the statement that they needed to break tiles in the rear of the toilet because by their own statement, they took the entire toilet out In order for that to happen they broke the tiles all the way around the toilet This is an added expenses for me I have pictures which I would like to submit as my counter to this statement My super came up to look at the work and he asked why didn't they use a grinder to cut the toilet out? At that moment I realized that they were negligent When I called them back to complain I got thebrun sround that the plumber who did the work would call back and I had to call the office back to get a response So I was not dragging my feet, but waiting a responseAt no time did the plumber tell me my toilet would have chip at the baseThey only spoke about the tiles I have pictures of the toilet damageIf the purpose of the service call was to get a leak repaired, but now my toilet is camracked why wouldn't I be entitled to a replacement? It wasn't cracked before their service call I refused to let them back in my home to do any service because the current service has cost me more money that a new toilet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We were contracted by the complainant on June *, to repair a leaking toiletUpon our arrival, we located the source of the leak and informed the individual that was there that we needed to remove the toilet bowl in order to make the repairWe also informed them that due to an INCORRECT
installation of tiles being placed around the toilet that we would need to break some of the tile in the BACK of the toilet in order to remove it and that some damage may occurShe told us to proceedWe indeed were able to remove the toilet with minimal damage and make the necessary repairONE MONTH later, we get a call stating that we broke her toilet and she wanted a new oneShe told us that it was chipped in the FRONT of the toilet, and I tried to explain to her that we chipped the tiles in the BACK of the toilet, and why did she wait a MONTH to call us backShe replied, "Iv'e been busy and haven't had time" REALLYShe didn&# 039;t want to hear it, she kept telling us that she wanted a new toiletEven though I feel that we are not in the wrong, I offered for her to purchase a new toilet and we would come out and do the installation for freeThat wasn't good enough neitherI'm trying to work with her here, but she wants me to buy a new toilet which I refuse to doIv'e been in business for many years and have never had an issue such as thisI once again will offer a free removal and installation of a new toilet if she wants to purchase itShe's not willing to meet me half way on this and I don't know what else to do for her

We were contracted by the management company of [redacted] to do some work in the building. The work required a complete building water shut down. Later in the day I received a phone call from the manager asking me if I can have one of my technicians look at a leak under the complainants...

kitchen sink. I told her how are we going to be able to determine where the leak was coming from when there is no water in the building. She replied that the shareholder knows where it's coming from and to please take care of it as she is on the board of directors. I sent another crew over to her apartment. When he arrived she immediately  showed him where the leak was coming from on her kitchen drain pipe, The tech informed her that the drain pipe was in good condition and it's more than likely coming from another location. She insisted it was from her drain pipe. The tech once again explained to her that perhaps the faucet is defective and it may be leaking onto the drain pipe making her believe that's where the problem was. He in fact told her to wait until the water is turned back on, we would come back and check it out. She then decided to give him 12 bottles of Poland Spring water and pour them down the drain to show him that indeed the pipe was leaking. It did not leak. The tech told her the best way to check is to fill up the sink, then empty it this way there is a large volume of water going down the drain. She said since you are here I would like the pipe replaced regardless because I'm confident this is where it's coming from. My tech called me up from her apartment and explained the situation to me. I told him that if she's insisting then proceed but I don't agree with it. I did the job in February & invoiced it to management. Management never received it so when I sent a second invoice, they forwarded it to her. I guess when she thought that the building was footing the bill it was okay. But when she received the bill and has to pay it, now I'm a crook and dishonest. I don't know about you, but in the world I live in, I pay for work done in my home. I guess she felt since she's on the board that she gets special treatment. Well obviously not. I don't take advantage of people. But I do expect to get paid for work that is done. I'm sorry that she feels otherwise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It obvious we both have different prespectives as to the events of the day.  I certainly don't expect any special because I am on the board.   I guess it was my mistake not to question what this 10minutes of work would cost, $244 sounds a little steep for replacing a piece of pipe.  In the future this company should quote what they charge before proceeding with work.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry that Ms. [redacted] was not pleased with the home inspection services that we provided for her on September 19,2016. We take pride in our inspection services and strive to offer the best service available in the New River Valley area and in accordance with...

industry standards of practice. Mr. [redacted] has twenty-one years experience as a home inspector and in that time has completed over 6,600 inspections. He has qualified as an expert witness in court cases and arbitration hearings.Ms. [redacted] contracted for our standard visual inspection of readily accessible areas of the house instead of our technically exhaustive inspection. Several of the items that she notes as defective would not have been seen by the standard inspection. Other items were outside the scope of the inspection. We wish that Ms. [redacted] had contacted us earlier in accordance with the Pre-Inspection Agreement so that we could have reviewed her items of concern.A copy of the Pre-Inspection Agreement is enclosed for your reference.While we feel that we provided a professional home inspection to Ms. [redacted] we are willing to honor her request and refund to her the $400 that she paid for the inspection upon receipt of a signed release. She may reach me at the office or by emailing [redacted].Please do not hesitate to contact us if you have any questions.With best regards, I am ...Sincerely,Robert L. Poff President

Review: We rented a car from AVIS in July 2014 for our vacation to Montana. After we returned the car and arrived home, we realized we left behind our Sony headphones. My wife called the AVIS office and they confirmed that we left the headphones in the car and told us they would return the headphones to our home address. About 1 week passed and we had not yet received our headphones. My wife called the AVIS office again and the same girl who confirmed they had the headphones said she gave them to the manager, [redacted], and thought he had already sent them to us. My wife asked that [redacted] call her with the tracking information. [redacted] never returned our call. Another week passed and my wife called again. [redacted] answered the phone and said he got the information but could not talk because he was with a client. He said that he would call back as soon as he was finished with his client. He never did. A few more days passed and we called AVIS again, spoke to the same girl who put us on hold then told us that it was mailed by the [redacted] and we should receive it in a couple days.Another week passed and still no headphones. A friend of ours was visiting Coeur D Arlene so we asked her to stop by to pick up the headphones. She was told that they were just sent the previous day. Two more weeks passed and still no headphones. We called the office yet again and we were told that [redacted] was out of the office for the day. We left another message but again our call was not returned. The people in this office have not once returned our calls and we still don't have our headphones.Desired Settlement: We would like our headphones returned or replaced.

Business

Response:

Hi [redacted],

My name is [redacted], I operate Avis Budget Car & Truck Rental at [redacted]. I recently received a letter in my mailbox about a customer complaint. The letter is dated October 14, 2014 but it appears as though it must have originally been sent to the wrong address. I just received it on November 1 and the address on the letter is [redacted]. Also, it’s made out to a [redacted], whom I’ve never heard of. Regardless, I wanted to address the situation with you that the complaint was filed on. The ID is [redacted].

The customer left a pair of headphones in a vehicle he rented. Shipping things that are left in rental vehicles is something I pay for out of my own pocket and that I do simply because it’s the right. That being said, I did make a rather large error on this one. I had a few different pairs of headphones and I shipped Mr. [redacted]’s headphones to the wrong customer. After my employee, [redacted], talked to Mrs. [redacted] on the phone I realized my mistake. Luckily I was able to get the headphones shipped back to my office, but it took quite a while for me to get in contact with the customer that I’d sent them to. Anyway, I was able to get the headphones and I shipped them out to Mr. [redacted] the same day I received them back from the other customer. He should have gotten them around the 1stweek of October.

Thank you,

[redacted] Enterprises LLC

Avis Budget Car & Truck Rental

Office: ###-###-####

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Avis deceptively charged me extra for a car I rented on Priceline.com. They charged me for an upgrade I did not request. Extremely dishonest.
I had rented an "Economy" car from Avis through Priceline.com and had prepaid with my AmEx for $163.41. I arrived at the Albuquerque Avis car rental near airport and the salesman indicated they didn't have an Economy sales car available but could give me a standard car at the same price. I told them I had prepaid through Priceline and they indicated they had all the information on file. When I arrived back at the airport to return the car, they charged me $143.33 as a separate charge for an "upgrade". I had never asked for an upgrade and the sole reason I got the standard car (a toyota camry) was because they did not have one on their lot that I had reserved through Priceline. I feel I was mislead and ripped off. I have contacted Avis and all they say was that I signed the rental contract. I would greatly appreciate any help you can provide.

My husband rented a car from Avis with the following information:

Rental agreement number [redacted]

Vehicle number [redacted]

He left his cell phone in the car when he returned the car. The next day, he phoned lost and phone to report the lost cell phone. Although the recording specified a call would be returned within 48 hours, no calls were returned. I called lost and found and the manager the next day to complain. Someone returned my call. She said the car had been rented out and would return the following day. She promised to call me and follow up when the car was returned so they could check to see if the cell phone was between the seats. She never followed up. When she did not follow up, I called lost and found again. They did not return my call. Next, I called and left a message for the manager complaining about their lack of customer service. No one has ever returned any of my calls. Each of my phone calls have been polite and have provided detailed information about the claim. At this point, I am suspicious (although certainly can not prove) that the cleaning crew simply found the cell phone, kept it, and did not report it as missing.

It is frustrating that this company can not make a simple phone call to update a customer on a situation.