Avis Rental Car - Airport Location

Consumer responded via phone: She has received the adjustments and the complaint is resolved

This business response was received by Revdex.com staff member ** via phone.April in Customer Service for Billing said she shows a full refund was issued to the consumer on 02/18/in the amount of 230.76.April said the consumer was not charged a cancellation fee.April said the consumer can contact their
escalation department at *** in the event she requires further assistance

In regards to the aforementioned Revdex.com Case ID# ***, we thank you for contacting our Avis Executive office by way of your local Revdex.comAvis is a company that is actively interested in and committed to providing the best all-around service for its customersIt is distressing to
receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. Constructive criticism is appreciated and you may be assured that this matter is not being dismissed with my reply to youA copy of your report has been forwarded to the responsible manager, with instructions to bring our Cleveland rental location into compliance with our usual high standardsUpon review of your rental details we found that you have contacted our customer service department on several occasions and your concerns were addressedOur records revealed that two adjustments in the amount of $and $have been applied to the American Express card ending in *** that was used to pay for the rentalPlease allow 3-business days for the processing of these refundsAn updated copy of final receipt has been sent to email address on file. We appreciate your taking the time to make this report to us, you have helped in a continuing effort to provide you, and all Avis customers with the service you expect and deserve.Thank you, Avis Executive Response Coordinator | Avis Budget GroupSouth 129th East Avenue, Tulsa, OK 74134Email: ***Web: www.Aviscar.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Consumer responded via phone:
She has received the adjustments and the complaint is resolved.