Avjobs, Inc.

See attached

Initial Business Response /* (1000, 6, 2015/08/18) */
Tuesday, August 18,
Case#: XXXXXXXX
Since 1988, Avjobs Inchas serviced thousands of customers globally and has one of the highest placement rates in our industryWe fully acknowledge the Subscriber's complaint however, the
complaint involves a billing issue and is outside the scope of the Revdex.com customer service evaluation and dispute resolution process
It is important to note that the Revdex.com acts as a third party intermediary that helps companies and their customers understand their obligations and commitments, and not as a source for requesting a refund or forgiving a financial obligation
Avjobs understands our customers' unique financial situations due to unemployment etcand make every effort to provide alternative payment options for services renderedIt is unreasonable for the Subscriber to presume they are not responsible for paying for services rendered and/or administrative fees
Financial disputes misplaced with the Revdex.com are unfortunate and do not relieve the customers financial obligationAvjobs appreciates the Revdex.com 's regard for our commitment and adherence to all published policies
The Avjobs Terms of Use clearly states that Subscribers are responsible for all recurring Subscription billing charges until cancellation and that any and all Subscription fees are non-refundable
The customer purchased the Resume Hosting Free Day Trial on 5/27/The terms of the purchase are clearly disclosed during the registration process and again in the welcome email and are as follows:
Summary of today's purchase
Cost:
$for the first days
Terms:
If you choose to remain a member of Avjobs, you'll be billed at the rate of $once every days thereafter from the date that you originally signed upNo commitment - Cancel at any timeMore information about billing can be found in our Terms of Use
The cost of the first month (Days) is free
The customer did not cancel the account according to the Terms of Use prior to the scheduled subscription billing date and therefore is responsible for the billing termOn 7/31/15, Avjobs notified the customer that account was past dueOn 7/31/15, the subscriber contacted Avjobs via phone after receiving the friendly reminder and said he thought the account was already closed, that he was just not going to use it and, that he was not going to payCustomer was informed his account was not properly closed and that he had past due balance of $Customer was given proper cancellation instructions and then submitted cancellation on Friday, July 31, at 4:48:ESTCustomer repeatedly said he was not going to pay and was referred to the Avjobs Terms of Use and was told the account would be sent on for further collections as necessaryIt was also explained to the customer that by registering, he authorized the recurring charge as it is part of the online registration process
Customer failed to provide proper cancellation as described within the Avjobs Terms of Use and is responsible for any and all accrued feesIn addition to monthly Subscription fees, Subscribers agree to pay late fees, administrative processing fees and cancellation fees as necessaryThe Subscriber may be turned over for further collections activity due to non-payment
Initial Consumer Rebuttal /* (3000, 13, 2015/09/21) */
From July 31st date of the 2nd attempt to cancel the account and was successfulThe company no longer communicated with me therefore was in the belief this issue was resolvedOn September 10th Avjobs harassed me with a $bill of additional feesEvidence attachedBetween July XX XXXX and September XX XXXX there are two emails from the Revdex.comI understood the company withdrew their illegal business practices after the July 31st verbal conversation with a Avjobs representativeThe company promoted a 30day trial, no commitment, cancel anytime, (terms attached)I am longingly being harassed for an original $bill statement of services never utilized and did not received any job alerts while on the trial period
I called Avjobs today September XX XXXX regarding all the additional illegal fees and chargesThe representative confirmed that:
My account was active on the 27th of the month making it days on the not the 25th, an error on their partSo no payment of only $would have been due till AFTER the day trial periodWhich would be the July 28th The account was officially canceled on July 31st via company website and a representative on the other line walking me through the cancelation processFor the original attempt to cancel the account never proceed between July 14-18th
On August 10th an illegal $late fee was charged to my accountNo notice was sent by Avjobs reading such charges, no notice was received; attached legal proof exhibiting factsOn September 10th a $administrative fee was billed to my accountA notice email was received on September 10th followed by a letter of this $fee received on September 18th
On September 16th I received the only job alert promotional letternearly 2months after cancelation
Two illegal fees were added to this account after cancelation of July XX XXXX, and only one notice the 2nd fees received via email and letterThe company has conducted illegal practicesUnlawful charges under the criminal activity violating consumer practicesI wish the harassment stops, I do now and will not pay one cent for services never utilized or rendered
Final Business Response /* (4000, 15, 2015/10/05) */
Case#: XXXXXXXX
Our rating with the Revdex.com is an A+ for good reason
Avjobs provides full disclosure of all pricing, terms of purchase and Terms of Use online on the registration pagesTerms also follow potential customers through the entire registration process so they can make an informed decisionBefore a potential customer submits the order for purchase, they are requred to agree to the Avjobs Terms of Use by reading the Terms and checking a box indiciating they have read and understand the Terms of UseIn addition, the specific terms of purchase are emailed to customers upon completion of registration to ensure proper disclosure
Avjobs mails a welcome activation letter to all new customers which also provides a reminder that they will be rebilled according to their subscription type and service plan through proper online, self-cancellation
When an account service plan billing is declined or becomes past due, Avjobs takes reasonable steps to notify the customer of balance due through friendly reminder lettersThe friendly reminders are sent through the US Mail and also via email as a courtesyIf payment has not been received within days, a late fee is applied and a 2nd friendly reminder is sent via postal mail and copied via email as a courtesyAfter days, a 3rd and final friendly reminder goes out informing customer that the account will be sent on for further collections if payment is not received in fullAvjobs does not threaten or harass customers for payment, but simply provides a friendly reminder so they know the status of their account
This customer agreed to a recurring charge at the completion of the registration process and authorized charges according the the account type and service plan purchased through proper self-cancellationCustomers are responsible for payment in full on account through proper cancellation submission
On May 27, 2015, this customer selected the Resume Hosting FREE Day Trial which auto renews at the very low rate of $per month after the first daysdays later, on July 26, the account became due for auto-renewal and the customer's credit card was declinedOn July 31, 2015, we sent customer the first friendly reminderCustomer is correct in stating that the account was officially cancelled on July 31st This cancellation came after customer was notified of the past due balance
As stated in the Avjobs Terms of Use, late fees are applied to accounts that are past dueThese fees are not illegal as customer statesFurthermore, accounts that go unpaid for days go on to collections for further collection activity