This is regarding case # [redacted] Mr [redacted] purchase a dryer from us at Avon Appliance of Clayton on 8/15/ We delivered it late night on 8/20/ On that night the delivery guy plugged it in and a part had came loose Our delivery guy then brought it back to the shop to be repairs and tightened we then took it back out to Mr [redacted] the night of 8/20/ Before the delivery Mr [redacted] had called the shop a few times being vulgar, cussing me and calling me names He then asked to speak to the owner time I then informed him the business owner does not take calls that is what I was here for and I would be happy to help as long as he would calmly speak to me He continued to call me names and yell then hung up I contacted the delivery guy to give him a call and let him know his route plan as our delivery guy makes his own route It was about a week later around 8/28/I received another call Mr [redacted] demanding a refund which he would know by doing business with us for years we do not give refunds I explained to him we don't do refundsHe then again started to call me names and cuss at me and would not calmly speak like an adult with me I then hung up on Mr*** He then called band an continued yelling and name callingI asked him to call back after he had calmed down It was later that night Mrs [redacted] call and apologized for her husbands behavior She advised me that she was divorcing him due to his anger issues and she did not want him contacting us about her dryer We discussed repair and replacementI set her up for the following Saturday on 9/3/as we only have a delivery guy on weekends for an exchange of the dryer that needed repair for a new one that worked right Mrs [redacted] called back a few days later and asked if she could bring it in dryer that needed repair could someone please load a new one for her We told her yes that we would she said she would come up that day and we never herd from her again.Avon Appliance of Clayton still stands by our deal that if Mrand Mrs [redacted] would like their dryer repared we would schedule the first available pick up date and get it repaired for themIncluded in this is a copy of our day warranty Sincerely Avon Appliance of Clayton
This is in response to the complaint issued against our business regarding [redacted] at [redacted] , [redacted] , [redacted] regarding a freezer we sold to her on 12/29/for the Cass County Senoir Center in [redacted] The freezer that [redacted] was sold was a perfectly good working freezerWhere the problem lies is in that she was attempting to use a non-commercial freezer as a commercial freezerWhen we were contacted it was actually because the freezer would not pass the health departments inspection due to the fact that it would not freeze at their required temperatureThis freezer has to be self defrosted and this was not done by them which in turn caused the interior to freeze overA commercial unit also has a safety system in which it will set off an alarm and shut off and stay off until resetThis feature assures that in case of say a power outage, once a freezer has shut off it will not come back on and re-freeze food that may have spoiledThis could all occur with no ever knowing unless they had been in the freezer during that timeShe did not purchase this type of freezer from usIt wasn't until [redacted] realized that she had faultily purchased a non-commercial freezer that there was ever a problemWhen [redacted] contacted us to come and fix the freezer she was notified that there was nothing to fixShe insisted that it be fixedShe was informed that you can't fix a unit that isn't brokenShe would have to purchase a commercial freezerThis was not what she wanted to hearThis matter is unfortunate for her, but has nothing to do with our customer service or our productWe would appreciate your attention in this matter in clearing this off our Revdex.com recordWe uphold our warranty and stand by our productThanks for your time, Jeff P [redacted] Owner, Avon Appliance of Clayton
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am floored by the amount of details that have been screwed by the business in their responseI did text the business the evening before, and did show up the next morning to speak with them regarding my optionsI did not enter the business in a loud or unruly fashion, but did quickly explain that I was disappointed in the quality of the product I was givenAfter several minutes of discussing the warranty I explained I wanted option 3, a cash refundThe business did explain the other two options, and offered to repair/replace the productBut again I was very uncomfortable with the quality of their previous work and preferred to take business elsewhereThe warranty states options BUT DOES NOT SPECIFY THAT THEY BE MET IN ANY PARTICULAR ORDERAfter several times of the business refusing my refund I did in fact raise my voice out of frustration because of how the warranty clearly states a refund as an optionAt all times I remained in the same general area, never walking towards the employee and certainly never in a way that would suggest I was a threat to herI then informed the employee that I would call a sheriff to address the situationShe smartly told me it is a civil matter and I would have to take her to courtI exited the business and stood by my truck as I dialed the sheriffShortly after the employee walked onto the front steps of the business and proceeded to smoke a cigarette, so I sat inside my truck to make the callFor someone fearing their life this seems a strange choice of actionsWhen the sheriff arrived he spoke with me briefly and said all he could do was give her one last chance to give me my refund, after that it would be a court matterHe walked directly into the business, and did not appear to wait for a door to be unlockedHe then came back out and told me how to next handle the issueI was unable to view the copy of the warranty the business attached but am happy to provide my own copy to clarify what my options wereI truly believe I was not being unreasonable in asking for a refund, and would have been in and out with very little fuss had this even been addressed as a possibility, rather than strictly pushing the other optionsAlso included are photos of the blackened dryer sheet that was run by itself in the dryer for minutes as I waited to see if the noise would correct itselfAgain, for an appliance that was newly refurbished this was an unacceptable amount of filth to seeYet another reason I was uncomfortable doing any further business with them
Regards,
Andrew ***
This is regarding case #***
Mr*** had inquire about a similar dryer on 9/20/He then came in to our shop the same day a few hours later to purchase the dryer he originally called about but, the dryer had sold within the hour We had the almost exact same dryer and offered
it to him he has asked the owner if it had the same exact parts in it The owner said not much of a difference Mr*** said he would take it and loaded it up and took it home On 9/21/I arrived at the shop at a.mto open the store and checked the phone and Mr*** had texted the shop cellphone Mr*** had asked for a refund because the dryer was was squiring I replied to Mr***'s and told him that is not the way the warranty works and he was more than welcome to come in to the shop and discusss his options she said he would be here to discuss it with me at 10:after he dropped his kids off at school Mr*** arrived at the shop around 10:a.m., immediately slammed the door as he entered and slammed his warranty down and demanded a refund I calmly explained to Mr*** that again that is not how our warranty works At that point Mr*** became very vulgar with me cussing at me calling me names and I asked him to please stop and he did not Mr *** then began walking closer to the desk I was standing at in the back of shop still yelling and name callingAt that point I was scared he then went on to tell me th issue still yelling at and stated HE HAD OPENED THE DRYER UP TO TAKE A LOOK AND TO SEE IF HE COULD FIX IT (which voids our warranty) Mr*** then state the dryer was packed full of lent and was making a loud squeaking sound I then stopped Mr*** by interrupting him while he accused the shop a bad businessAt that time I then state I was not present the day of sale as it was my day off an I offered numerous times to repair the dryer he would not accept my offer and then I offered to give him the most expensive dryer we had and told him that I would plug it in to show him that it worked with no problem he declined again At this point Mr*** became extremely irate and unable to hold a conversation Mr*** then started yelling about how he wasted a lot of gas and lost 1/day of work to handle this issue I informed him that had he called and said he needed repair work done and did not want to drive I would have then scheduled him for a pick up Mr*** yelled a me and said I wouldn't want you is at my house I asked if he didn't want to waste the gas then he should have called and if he wanted it fixed then why would we not be aloud to pick up the dryerhe said he was a very private person Mr*** still continued to yell and cuss at me and made me very uncomfortable being alone with him I asked Mr*** for the last time to leave he then yelled and said he was calling a sheriff out to fix this and slammed the door I quickly ran to the door and locked it and called across the street to the Clayton Cafe to have someone come wait with me because Mr*** made me fear for my life the way he was acting The sheriff did not arrive for to minutes When he arrived he spoke with Mr*** outside the shop then I unlocked the door for him to come in the shop the sheriff asked what the warranty was I explained to the gentleman how it workd and gave him a copy while still offering to repair or replace after he admitted to that he opened the dryer up to try and fix it which VOIDED THE WARRANTY The officer and Mr*** left, issue still unresolved.Avon Appliance of Clayton still 100$ stands by our decision even after the client openly admitted to trying to fix the dryer himself and voided the warranty we will still offer to repair or replace the dryer with a dryer of equal value be we will no issue a refundCopy of wrranty is attached
Sincerely
Avon Appliance of Clayton
This is regarding case #[redacted]
Mr. [redacted] purchase a dryer from us at Avon Appliance of Clayton on 8/15/16. We delivered it late night on 8/20/16. On that night the delivery guy plugged it in and a part had came loose. Our delivery guy then brought it back to the shop to...
be repairs and tightened we then took it back out to Mr. [redacted] the night of 8/20/16. Before the delivery Mr. [redacted] had called the shop a few times being vulgar, cussing me and calling me names. He then asked to speak to the owner 3 time I then informed him the business owner does not take calls that is what I was here for and I would be happy to help as long as he would calmly speak to me. He continued to call me names and yell then hung up. I contacted the delivery guy to give him a call and let him know his route plan as our delivery guy makes his own route. It was about a week later around 8/28/16 I received another call Mr. [redacted] demanding a refund which he would know by doing business with us for 3 years we do not give refunds. I explained to him we don't do refunds. He then again started to call me names and cuss at me and would not calmly speak like an adult with me I then hung up on Mr. [redacted]. He then called band an continued yelling and name calling. I asked him to call back after he had calmed down. It was later that night Mrs. [redacted] call and apologized for her husbands behavior. She advised me that she was divorcing him due to his anger issues and she did not want him contacting us about her dryer. We discussed repair and replacement. I set her up for the following Saturday on 9/3/16 as we only have a delivery guy on weekends for an exchange of the dryer that needed repair for a new one that worked right. Mrs. [redacted] called back a few days later and asked if she could bring it in dryer that needed repair could someone please load a new one for her. We told her yes that we would she said she would come up that day and we never herd from her again.Avon Appliance of Clayton still stands by our deal that if Mr. and Mrs. [redacted] would like their dryer repared we would schedule the first available pick up date and get it repaired for them.
Included in this is a copy of our 90 day warranty
Sincerely
Avon Appliance of Clayton
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This is in response to the complaint issued against our business regarding [redacted] at [redacted] regarding a freezer we sold to her on...
12/29/14 for the Cass County Senoir Center in [redacted]. The freezer that [redacted] was sold was a perfectly good working freezer. Where the problem lies is in that she was attempting to use a non-commercial freezer as a commercial freezer. When we were contacted it was actually because the freezer would not pass the health departments inspection due to the fact that it would not freeze at their required temperature. This freezer has to be self defrosted and this was not done by them which in turn caused the interior to freeze over. A commercial unit also has a safety system in which it will set off an alarm and shut off and stay off until reset. This feature assures that in case of say a power outage, once a freezer has shut off it will not come back on and re-freeze food that may have spoiled. This could all occur with no ever knowing unless they had been in the freezer during that time. She did not purchase this type of freezer from us. It wasn't until [redacted] realized that she had faultily purchased a non-commercial freezer that there was ever a problem. When [redacted] contacted us to come and fix the freezer she was notified that there was nothing to fix. She insisted that it be fixed. She was informed that you can't fix a unit that isn't broken. She would have to purchase a commercial freezer. This was not what she wanted to hear. This matter is unfortunate for her, but has nothing to do with our customer service or our product. We would appreciate your attention in this matter in clearing this off our Revdex.com record. We uphold our 90 warranty and stand by our product. Thanks for your time,
This is regarding case # [redacted] Mr [redacted] purchase a dryer from us at Avon Appliance of Clayton on 8/15/ We delivered it late night on 8/20/ On that night the delivery guy plugged it in and a part had came loose Our delivery guy then brought it back to the shop to be repairs and tightened we then took it back out to Mr [redacted] the night of 8/20/ Before the delivery Mr [redacted] had called the shop a few times being vulgar, cussing me and calling me names He then asked to speak to the owner time I then informed him the business owner does not take calls that is what I was here for and I would be happy to help as long as he would calmly speak to me He continued to call me names and yell then hung up I contacted the delivery guy to give him a call and let him know his route plan as our delivery guy makes his own route It was about a week later around 8/28/I received another call Mr [redacted] demanding a refund which he would know by doing business with us for years we do not give refunds I explained to him we don't do refundsHe then again started to call me names and cuss at me and would not calmly speak like an adult with me I then hung up on Mr*** He then called band an continued yelling and name callingI asked him to call back after he had calmed down It was later that night Mrs [redacted] call and apologized for her husbands behavior She advised me that she was divorcing him due to his anger issues and she did not want him contacting us about her dryer We discussed repair and replacementI set her up for the following Saturday on 9/3/as we only have a delivery guy on weekends for an exchange of the dryer that needed repair for a new one that worked right Mrs [redacted] called back a few days later and asked if she could bring it in dryer that needed repair could someone please load a new one for her We told her yes that we would she said she would come up that day and we never herd from her again.Avon Appliance of Clayton still stands by our deal that if Mrand Mrs [redacted] would like their dryer repared we would schedule the first available pick up date and get it repaired for themIncluded in this is a copy of our day warranty Sincerely Avon Appliance of Clayton
This is in response to the complaint issued against our business regarding [redacted] at [redacted] , [redacted] , [redacted] regarding a freezer we sold to her on 12/29/for the Cass County Senoir Center in [redacted] The freezer that [redacted] was sold was a perfectly good working freezerWhere the problem lies is in that she was attempting to use a non-commercial freezer as a commercial freezerWhen we were contacted it was actually because the freezer would not pass the health departments inspection due to the fact that it would not freeze at their required temperatureThis freezer has to be self defrosted and this was not done by them which in turn caused the interior to freeze overA commercial unit also has a safety system in which it will set off an alarm and shut off and stay off until resetThis feature assures that in case of say a power outage, once a freezer has shut off it will not come back on and re-freeze food that may have spoiledThis could all occur with no ever knowing unless they had been in the freezer during that timeShe did not purchase this type of freezer from usIt wasn't until [redacted] realized that she had faultily purchased a non-commercial freezer that there was ever a problemWhen [redacted] contacted us to come and fix the freezer she was notified that there was nothing to fixShe insisted that it be fixedShe was informed that you can't fix a unit that isn't brokenShe would have to purchase a commercial freezerThis was not what she wanted to hearThis matter is unfortunate for her, but has nothing to do with our customer service or our productWe would appreciate your attention in this matter in clearing this off our Revdex.com recordWe uphold our warranty and stand by our productThanks for your time, Jeff P [redacted] Owner, Avon Appliance of Clayton
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am floored by the amount of details that have been screwed by the business in their responseI did text the business the evening before, and did show up the next morning to speak with them regarding my optionsI did not enter the business in a loud or unruly fashion, but did quickly explain that I was disappointed in the quality of the product I was givenAfter several minutes of discussing the warranty I explained I wanted option 3, a cash refundThe business did explain the other two options, and offered to repair/replace the productBut again I was very uncomfortable with the quality of their previous work and preferred to take business elsewhereThe warranty states options BUT DOES NOT SPECIFY THAT THEY BE MET IN ANY PARTICULAR ORDERAfter several times of the business refusing my refund I did in fact raise my voice out of frustration because of how the warranty clearly states a refund as an optionAt all times I remained in the same general area, never walking towards the employee and certainly never in a way that would suggest I was a threat to herI then informed the employee that I would call a sheriff to address the situationShe smartly told me it is a civil matter and I would have to take her to courtI exited the business and stood by my truck as I dialed the sheriffShortly after the employee walked onto the front steps of the business and proceeded to smoke a cigarette, so I sat inside my truck to make the callFor someone fearing their life this seems a strange choice of actionsWhen the sheriff arrived he spoke with me briefly and said all he could do was give her one last chance to give me my refund, after that it would be a court matterHe walked directly into the business, and did not appear to wait for a door to be unlockedHe then came back out and told me how to next handle the issueI was unable to view the copy of the warranty the business attached but am happy to provide my own copy to clarify what my options wereI truly believe I was not being unreasonable in asking for a refund, and would have been in and out with very little fuss had this even been addressed as a possibility, rather than strictly pushing the other optionsAlso included are photos of the blackened dryer sheet that was run by itself in the dryer for minutes as I waited to see if the noise would correct itselfAgain, for an appliance that was newly refurbished this was an unacceptable amount of filth to seeYet another reason I was uncomfortable doing any further business with them
Regards,
Andrew ***
This is regarding case #***
s at my house I asked if he didn't want to waste the gas then he should have called and if he wanted it fixed then why would we not be aloud to pick up the dryerhe said he was a very private person Mr*** still continued to yell and cuss at me and made me very uncomfortable being alone with him I asked Mr*** for the last time to leave he then yelled and said he was calling a sheriff out to fix this and slammed the door I quickly ran to the door and locked it and called across the street to the Clayton Cafe to have someone come wait with me because Mr*** made me fear for my life the way he was acting The sheriff did not arrive for to minutes When he arrived he spoke with Mr*** outside the shop then I unlocked the door for him to come in the shop the sheriff asked what the warranty was I explained to the gentleman how it workd and gave him a copy while still offering to repair or replace after he admitted to that he opened the dryer up to try and fix it which VOIDED THE WARRANTY The officer and Mr*** left, issue still unresolved.Avon Appliance of Clayton still 100$ stands by our decision even after the client openly admitted to trying to fix the dryer himself and voided the warranty we will still offer to repair or replace the dryer with a dryer of equal value be we will no issue a refundCopy of wrranty is attached
Mr*** had inquire about a similar dryer on 9/20/He then came in to our shop the same day a few hours later to purchase the dryer he originally called about but, the dryer had sold within the hour We had the almost exact same dryer and offered
it to him he has asked the owner if it had the same exact parts in it The owner said not much of a difference Mr*** said he would take it and loaded it up and took it home On 9/21/I arrived at the shop at a.mto open the store and checked the phone and Mr*** had texted the shop cellphone Mr*** had asked for a refund because the dryer was was squiring I replied to Mr***'s and told him that is not the way the warranty works and he was more than welcome to come in to the shop and discusss his options she said he would be here to discuss it with me at 10:after he dropped his kids off at school Mr*** arrived at the shop around 10:a.m., immediately slammed the door as he entered and slammed his warranty down and demanded a refund I calmly explained to Mr*** that again that is not how our warranty works At that point Mr*** became very vulgar with me cussing at me calling me names and I asked him to please stop and he did not Mr *** then began walking closer to the desk I was standing at in the back of shop still yelling and name callingAt that point I was scared he then went on to tell me th issue still yelling at and stated HE HAD OPENED THE DRYER UP TO TAKE A LOOK AND TO SEE IF HE COULD FIX IT (which voids our warranty) Mr*** then state the dryer was packed full of lent and was making a loud squeaking sound I then stopped Mr*** by interrupting him while he accused the shop a bad businessAt that time I then state I was not present the day of sale as it was my day off an I offered numerous times to repair the dryer he would not accept my offer and then I offered to give him the most expensive dryer we had and told him that I would plug it in to show him that it worked with no problem he declined again At this point Mr*** became extremely irate and unable to hold a conversation Mr*** then started yelling about how he wasted a lot of gas and lost 1/day of work to handle this issue I informed him that had he called and said he needed repair work done and did not want to drive I would have then scheduled him for a pick up Mr*** yelled a me and said I wouldn't want you i
Sincerely
Avon Appliance of Clayton
This is regarding case #[redacted]
Mr. [redacted] purchase a dryer from us at Avon Appliance of Clayton on 8/15/16. We delivered it late night on 8/20/16. On that night the delivery guy plugged it in and a part had came loose. Our delivery guy then brought it back to the shop to...
be repairs and tightened we then took it back out to Mr. [redacted] the night of 8/20/16. Before the delivery Mr. [redacted] had called the shop a few times being vulgar, cussing me and calling me names. He then asked to speak to the owner 3 time I then informed him the business owner does not take calls that is what I was here for and I would be happy to help as long as he would calmly speak to me. He continued to call me names and yell then hung up. I contacted the delivery guy to give him a call and let him know his route plan as our delivery guy makes his own route. It was about a week later around 8/28/16 I received another call Mr. [redacted] demanding a refund which he would know by doing business with us for 3 years we do not give refunds. I explained to him we don't do refunds. He then again started to call me names and cuss at me and would not calmly speak like an adult with me I then hung up on Mr. [redacted]. He then called band an continued yelling and name calling. I asked him to call back after he had calmed down. It was later that night Mrs. [redacted] call and apologized for her husbands behavior. She advised me that she was divorcing him due to his anger issues and she did not want him contacting us about her dryer. We discussed repair and replacement. I set her up for the following Saturday on 9/3/16 as we only have a delivery guy on weekends for an exchange of the dryer that needed repair for a new one that worked right. Mrs. [redacted] called back a few days later and asked if she could bring it in dryer that needed repair could someone please load a new one for her. We told her yes that we would she said she would come up that day and we never herd from her again.Avon Appliance of Clayton still stands by our deal that if Mr. and Mrs. [redacted] would like their dryer repared we would schedule the first available pick up date and get it repaired for them.
Included in this is a copy of our 90 day warranty
Sincerely
Avon Appliance of Clayton
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This is in response to the complaint issued against our business regarding [redacted] at [redacted] regarding a freezer we sold to her on...
12/29/14 for the Cass County Senoir Center in [redacted]. The freezer that [redacted] was sold was a perfectly good working freezer. Where the problem lies is in that she was attempting to use a non-commercial freezer as a commercial freezer. When we were contacted it was actually because the freezer would not pass the health departments inspection due to the fact that it would not freeze at their required temperature. This freezer has to be self defrosted and this was not done by them which in turn caused the interior to freeze over. A commercial unit also has a safety system in which it will set off an alarm and shut off and stay off until reset. This feature assures that in case of say a power outage, once a freezer has shut off it will not come back on and re-freeze food that may have spoiled. This could all occur with no ever knowing unless they had been in the freezer during that time. She did not purchase this type of freezer from us. It wasn't until [redacted] realized that she had faultily purchased a non-commercial freezer that there was ever a problem. When [redacted] contacted us to come and fix the freezer she was notified that there was nothing to fix. She insisted that it be fixed. She was informed that you can't fix a unit that isn't broken. She would have to purchase a commercial freezer. This was not what she wanted to hear. This matter is unfortunate for her, but has nothing to do with our customer service or our product. We would appreciate your attention in this matter in clearing this off our Revdex.com record. We uphold our 90 warranty and stand by our product. Thanks for your time,
Jeff P[redacted]
Owner, Avon Appliance of Clayton