Avon Computer Works

We dropped our computer off for repairs. When we dropped it off, we signed a waiver stating there was nothing physically wrong w/ the computer. The owner himself took the computer in and looked it over with us. The only problem with the computer was it was running VERY slow.

We picked it up right before close a week later and brought it home. When we opened it up to turn it on, there was damage to the computer. It had clearly been dropped/had something dropped on it. The corner was dented, the metal around the power button dented, and the CD tray was no longer flush w/ the computer.

We called, and went in, and the owner protested saying no one in their business did anything wrong. That even though we signed this document saying there was NO PHYSICAL DAMAGE to our computer, it's still not their fault. He said, and I quote "It might be political for me to fix it, but I don't care about politics. I have no way to prove you didn't damage this before you brought it in."

1) Then why did we sign a document stating there was no damage?
2) Clearly the owner cared far more about being right than loyal customers.

We'd used this business in the past, and yes this computer was old, but we at least want an acknowledgment that something happened while at the shop.

He offered to fix it if we bought the parts "at cost" - but still would not claim responsibility and said that he didn't even have to or WANT to do that, he was only doing it b/c we were there in his face complaining. To be honest, all it would have taken was a "I'm sorry," and an admittance that maybe it was their fault (considering we signed that paper and the computer WAS fine before it went in) and we might have taken the offer, but the owner was more concerned with being right than anything else.

We used ACW for several computers, and recommended them to friends. No more. I will never use them again.