Avon Vacuums

From: Avon Vacuums
Sent: Thursday, February 20, 2014 10:49 AM
To: [redacted]
Subject: Reference #[redacted]
Dear Mrs.[redacted],
I am sending this email to inform you that we did get in contact with the customer and the customer does understand that we...

actually did her a favor with this vacuum cleaner. So we believe that the issue is now resolved with the customer. Please let us know if there is anything else that is needed from you guys. Thank you and have a wonderful day!
Sincerely,
[redacted]
Avon Vacuums
Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks for your kind attention to this matter and  after talking with the business owner I am all set.
 
Sincerely,
[redacted]

Review: On Jan,2014, I dropped my [redacted] vacuum off the the Avon Vacuum Sales,Repair Store at [redacted] because the switch didn't work, they took a few weeks and after two phone calls by me to them, they said the vacuum was fixed. When I picked it up I told them it wasn't my original vacuum. After paying the bill $97.51, I put it in my car and looked at it again, I went back into the store and told them again it was not my vacuum and he described all the things they had done, and never said anything about replacing the body of the vacuum, but assured me it was indeed the vacuum I had dropped off. Needless say I am not happy. the replaced body was beat up, dirty and rusty.They never once told me that they replaced the body.Desired Settlement: I would like them to be upfront with me and tell me the truth.

Business

Response:

From: Avon Vacuums

Sent: Thursday, February 20, 2014 10:49 AM

To: [redacted]

Subject: Reference #[redacted]

Dear Mrs.[redacted],

I am sending this email to inform you that we did get in contact with the customer and the customer does understand that we actually did her a favor with this vacuum cleaner. So we believe that the issue is now resolved with the customer. Please let us know if there is anything else that is needed from you guys. Thank you and have a wonderful day!

Sincerely,

Avon Vacuums

Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for your kind attention to this matter and after talking with the business owner I am all set.

Sincerely,