This is in response to your letter of October 14,2014, which we received on October 20,2014, regarding acomplaint filed by ***-*** ***.Erie Insurance is still in the process of total loss settlement negotiationsAlthough Erie Insurance did obtain aCCC Market Valuation for Ms
***'s Honda Civic EX (copy enclosed), we are still working to reachan amicable settlementA review of our claim file information appears to show that there was consistent andclear communications between Ms*** and our Material Damage Inside Adjuster, Jon ***, asevidenced by the enclosed e-mail chainMs*** had requested that she work with another person ratherthan Mr***Our Senior Material Damage Supervisor, *** ***, will take over the settlement processwith Ms***Mr*** will reach out to Ms*** by e-mail, Ms***'s choice ofcommunication, to avoid any misunderstandings.With regard to the Rental coverage, it would appear that there were several notes regarding extensions, but theydid not go to the intended recipientERIE authorized rental from September 23,to October 17,Therental was turned in on October 11,ERIE will be paying the rental bill to Hertz for the agreed-uponfigure from the rental date of September 23,to October 11,Ms*** is entitled to loss of usefrom the date of loss, September 16,2014, to the day she got into the rental, September 23,Because therental was turned in prior to the end of the authorized end date, Ms*** is also entitled to loss of use fromOctober 11,to October 17,2014.In the spirit of compromise, we will resolve by continuing to work toward an amicable settlement for the vehiclevalue with Ms*** and Senior Material Damage Supervisor, *** ***r, via e-mailERIE will alsooffer loss of use settlement to cover the days Ms*** was out of her vehicle, and not in a rental, to theauthorized end date.If you have any further questions, please contact me at ###-###-####
This is in response to your letter of October 14,2014, which we received on October 20,2014, regarding acomplaint filed by ***-*** ***.Erie Insurance is still in the process of total loss settlement negotiationsAlthough Erie Insurance did obtain aCCC Market Valuation for Ms
***'s Honda Civic EX (copy enclosed), we are still working to reachan amicable settlementA review of our claim file information appears to show that there was consistent andclear communications between Ms*** and our Material Damage Inside Adjuster, Jon ***, asevidenced by the enclosed e-mail chainMs*** had requested that she work with another person ratherthan Mr***Our Senior Material Damage Supervisor, *** ***, will take over the settlement processwith Ms***Mr*** will reach out to Ms*** by e-mail, Ms***'s choice ofcommunication, to avoid any misunderstandings.With regard to the Rental coverage, it would appear that there were several notes regarding extensions, but theydid not go to the intended recipientERIE authorized rental from September 23,to October 17,Therental was turned in on October 11,ERIE will be paying the rental bill to Hertz for the agreed-uponfigure from the rental date of September 23,to October 11,Ms*** is entitled to loss of usefrom the date of loss, September 16,2014, to the day she got into the rental, September 23,Because therental was turned in prior to the end of the authorized end date, Ms*** is also entitled to loss of use fromOctober 11,to October 17,2014.In the spirit of compromise, we will resolve by continuing to work toward an amicable settlement for the vehiclevalue with Ms*** and Senior Material Damage Supervisor, *** ***r, via e-mailERIE will alsooffer loss of use settlement to cover the days Ms*** was out of her vehicle, and not in a rental, to theauthorized end date.If you have any further questions, please contact me at ###-###-####