AVT Moblie Reviews (1)
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AVT Moblie Rating
Description: TELEPHONE SERVICE-LONG DISTANCE
Address: 35-15 84th Street, Suite 2H, Jackson Heights, New York, United States, 11372
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Review: I bought credits for Advanced Voice Technologies LLC's (Published by Telasco Communications LTD) mobile app, AVT Mobile, who say they provide discounted international calling rates through a local number for a couple cents a minute. It seemed everything was going smoothly until I saw on my mobile carrier's (Sprint Corp) bill weeks ago a charge for several international long distance calls made within AVT's app. When I contacted Sprint Corp they responded that it was out of their hands but after inspecting my phone they concluded AVT's app tapped into Sprint's long distance service rather than a local number.When I contacted AVT's support email a rep answered back, who is a member of the small AVT team themselves posted on their website, they were at first dismissive of the whole case. When I explained I'd turn to the Revdex.com they said they'd take a look at it but wouldn't budge and kept repeating the same line over and over again over how they did provide the service and somehow I messed up. Then their response changed to how AVT doesn't provide international calling at all. Finally when I pointed out this problem has nothing to do with their noted possible local call/data charges but long distance calling and how they could deny AVT provides cheap minutes through a local number when it's all over their website and app all they could say was it wasn't their responsibility and a sorry for the inconvenience. This is an unacceptable way to do business with a consumer.Desired Settlement: I'd like the return of the money Sprint charged me. I need the company to pay in full/return the $212.22 plus around $20 of credits purchased from AVT that they cost me to wrongfully utilize my phone and push their costs to me instead of assuming the costs themselves, as they bill themselves as a "Cheap International Call" provider that only taps into your domestic phone line and 3G/WiFi. I haven't received any services that I paid for from AVT, as they didn't directly provide any services and instead fraudulently leeched off my carrier's (Sprint's) international long distance voice line.