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Avvento Reviews (1)

Review: My complaint is twofold first Avvento did not honor the contract and second they did not honor the warrantee. Avvento was contracted to fabricate and install a custom Kitchen during an apartment renovation. During the initial design meeting I had raised a concern about how we were going to finish the back of a cabinet which is higher than the window sill, and a plan had been agreed upon, however; never executed by Avvento. I have attempted to make appointments on multiple occasions to resolve this outstanding issue. The vendor has neither honored the appointments, returned phone calls nor complied with the initial design. I am making this complaint in response to another no show by [redacted] in early September.

In addition, there have been two problems with the guarantee involving wear and tear. First the glide for the garbage pull and a closet drawer broke very soon after instillation and second, the hinge for the cabinet under the sink has stripped its screw. I have contacted [redacted] who made an appointment to finish completion of the contracted work which would be to close the back of the cabinets (which is open to the cinder block of the building in two places) and address these warrantee issues. [redacted] didn't arrive at the appointed time, didn't phone, and has refused to come to replace it without explanation. He has not returned phone calls. I have requested that he simply mail me the drawer glides so that I might install them myself and he has not responded. He had agreed to arrive at an appointed time and was eager to state that they don't get many call backs for my type of request. This has been going on for quite some time. His contract in my apartment renovation was extensive involving the Kitchen, Wet Bar, and Closets.Desired Settlement: I would be satisfied if two things were to occur. First the back of my cabinet needs to be closed off as initially designed, requested and agreed upon, that way things will cease to fall off the back of the counter and get lodged between the cinder block wall which is open to the chase for pipes. This is open in two places: behind the kitchen sink as well as a very large cut out at the back of the cabinet under the sink. Second, I would like [redacted] or his representative to help fix the cabinet door under the sink, replace and install the drawer glides in the kitchen and a closet in order to finish the job. Otherwise, I would like them to send me a check for $3,000 in order that I may contract for the services with a different vendor.

I would prefer [redacted] dba Avvento to stand by their Guarantee to quote from their website:

Our Guarantee To You:

We stand fully behind all of our products and installations so you can enjoy your new cabinetry for years to come without worry.

- See more at: [redacted].

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Description: CABINET MAKERS

Address: 151 West Industry Ct., #12, Deer Park, New York, United States, 11729


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