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AW Appliance Reviews (3)

Review: I first called A W Appliance in 3/2012 he came for a service call. I found his business on the Viking Corp web site. He was an authorized service company to repair Viking products. I was given a price to replace parts and the labor cost for my oven, stove top, and hood (hood needed a new motor). I did not call A W Appliance for the service until 1/13. The first service call was made on 1/4/13. I paid in full for the work he did that day. The oven was repaired and is still in working order. On 2/20/13 he returned with the spark modules and wire to repair the stove top. I paid in full for that days service. To date the stove top is not working. When I called his office he said he would fix the stove top when he came to install the motor in the hood. (99% of our conversations were through his assistant). On 3/12/13 he finally returned to replace the motor in the hood. He also replaced the spark modules for the stove top. Again I paid him in full and thought we were finished. Then I realized the fan was not working properly. It did not have speeds. It only worked on low which did not help when I was cooking. Example: I cooked 3 hamburgers stove top and the whole house was filled with smoke. When I called and he finally called me back he said he needed to order another part. During that conversation I told him the burners were not working again, he blamed that on the cleaning and said he would show me how to clean the burners when he came to install the new part for the hood. In 5/13 he came to make a service call to repair the hood and said that nothing is wrong with the hood. I should have a chimney expert look at the vent outside on the roof. When I mentioned the burners he forgot our phone conversation and said that he would have to charge me to fix the burners because the warranty was up. I reminded him of our conversation. I had a chimney expert in on 6/25/13 he said "Replacement blower motor undersized for proper venting/needs higher rpm motor". Since 6/25/13 I have left 8 phone messages.Desired Settlement: I would like A W Appliance to either replace the parts that are not working or give me a refund so I can have someone else do the work. This would include the burners, and the hood motor. I have in writing that the motor is undersized. A W is no longer under contract with Viking. I have been in touch with Viking and am waiting to hear what they have to say.

Review: I called AW appliance to repair my Best by Broan Hood. They stated that they repaired this brand and so on 7/**/13 they came to my home to make the repair. ** the owner told me it needed a new power outlet and he would order the part. He charged me 80.00 and told me this would be credited towards the repair when he came back with the part. I called 2 weeks later and he told me the part was on order. Two weeks later I called again and still no part. At that point I called Best By Broan and they told me they had the part, it was in stock and it was a 5.00 part. I called AW back, first they told me they were waiting to get it from there distributor which I thought was strange when you could buy it direct from the co. for 5.00. Then he told me that he wasn't sure about the right part and he wanted to come back to check again. Then he asked me to look at the part again in my hood and confirm that it was a two prong outlet not three. I did, then he told me he wanted to come back out to look at it with another tech. This went back and forth. I finally was getting suspicious that he was jerking me around so I told him I wanted my 80.00 back. I went on vacation for 2 weeks and returned 9/30 to a package from AW with the said part. I called them again and said what is going on and they stated that they would not fix the hood as they felt I was not happy and that they would send me back my 80.00. That was over 2 weeks ago and I have not received my money back. I have tried calling several times and no one picks up the phone I just get voicemail. I called Best by Broan and they told me that he was not an approved repair person and they told me to call [redacted]. [redacted] came today and repaired my hood and all it was was a loose wire, it didn't need a new outlet. The reason this dragged on for so long was very often I would leave messages for AW and no one called me back. This company is not only disreputable what they are doing is fraudulent. Any assistance you can help me in getting back my money is appreciated. However, any assistance in shutting them down so that they don't do this to others is my ultimate goal. How can a company like this be allowed to continue to operate?Desired Settlement: Refund my 80.00 and stop ripping people off.

Consumer

Response:

At this time, I have not been contacted by AW Appliance Co. regarding complaint [redacted]

Sincerely,

Review: I gave this company a deposit for parts ordered on 6/**/13. Parts never arrived I had to use another company who promptly ordered them and installed them for 1100.00 less then this company was charging! I called to get my deposit back was told the check is in the mail, that was a month ago. They have been giving me a run around about these parts for almost a year telling me they're ordered and coming in by " next week". Now they won't give me my money back and I am tired of chasing them for a year. My last message which was now left on their answering machine is if I don't get reimbursed by next week, I am taking them to court.Desired Settlement: I would like to get my money back preferably in cash or cashier bank check because I have a feeling that their business check would probable bounce seeing as how they conduct business.

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Description: APPLIANCES-MAJOR-SERVICE & REPAIR

Address: 151 South Main Street, New City, New York, United States, 10956

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