AW Collision of Serramonte

Initial Business Response /* (1000, 6, 2016/01/08) */
Hello,
We are well aware of the issue with the wheel, we explain the process to vehicle owner as wellAll insurance companies force body shops to use the repair/reconditioning processIn their estimate insurance companies specify a vendor
which they prefer to useWe always advise against it and insurance company refuse to pay for a new wheel till their vendor made an attempt to repair the wheel and if the wheel fails to perform as a new OEM part then insurance company pays to replace the faulty reconditioned part with a new OEM wheelHowever, in this case Geico refused to pay and it is absolutely against department of insurance guidelinesWe made all the recommendations and if they insurance denies to cover the part then they should be held liable not the body shop
Here is a statement from department of insurance which clearly shows Geico is at fault and responsible for this partWe are not at fault and we spent hours on the phone explaining the process and they just refuse to pay
(2) Insurance companies are required under the Fair Claims Settlement Practices Regulations to warrant that non-OEM replacement parts are at least equal to the original equipment manufacturer parts in terms of kind, quality, safety, fit, and performance
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