Initial Business Response / [redacted] (1000, 5, 2014/10/28) */ Contact Name and Title: [redacted] DO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @awhealthcare.net Please note that AW Health Care and/or their staff had nothing to do with the damage referenced in the first paragraph of the complaintWe were her solution to her situation that arose from her unfortunate circumstances As acknowledged by the client, AW Health Care provided the requested services to the client on 10/13/14, who signed an acknowledgement of same upon completing the requested transportation visitWhen the client called she was referred to the Director of Operations for consideration and possible approval of her request, but she refused to be transferred It should be noted that the initial deposit for the requested services was insufficient to cover all the charges incurred on 10/13/and the client called us back on the morning of 10/20/to re-schedule another transportation visit for noon that same dayThese additional services were provided timely and appropriately, per her request and documented by a signed acknowledgement of same Had the client talked to the Director of Operations this complaint may have been avoided if mutually agreeable terms were agreed upon Consumer Response / [redacted] (3000, 12, 2014/11/12) */ I called AW Healthcare about transportationexplained to them that I was in a wheel chair and my transport chair (smaller than a wheel chair) would have to go with meThe only type of car I can get into is a sedanMy mobility is at minimum(Bad shoulders I can't pull up)Bad hips I can't step up I cannot use a SUV it's too highTherefore, I need a sedanAW girl said she understood Sedan only! 10-7-RN Came and took my vitals I signed her paperwork and she took my $retainer check 10-13-14: At 1:PM (min late) a large white SUV pulled into my driveThe driver said she was sorry she was late, but she got lostShe was given an address but no directionsThe main problem was she wasn't driving a sedanLets try she said she kept trying to lift my leg push up in the rear, lift from the top and I was trying to help with pushes and pullsI was in the seat I was lying on my left side and with a little more work I was sittingThat's when I learned her baby was due Nov 10th (Just to add to the worry) When I came out of the DR's office my driver told me that while she was waiting, she called the aw officeShe asked them why didn't tell her that I needed a sedanShe said The dispatcher told me that you had asked for a sedan onlybut she saw me drive into the lot I a sedan a day or two ago so she didn't mention sedan to me 10-16-I called AW healthcare to explain the situation of inadequate transportation on 10-13-and why I'm wanting a refund of my deposit of $Girl sent me to girl who sent me to the one in chargeI never refused to talk with her, I asked to talk with herI started to tell her why I wanted my $deposit and she she couldn't see how I could expect a refund"You shouldn't have tried to enter the SUV" [redacted] Business Response / [redacted] (1000, 15, 2014/11/18) */ I will write off the $for the service we providedI offered to talk with her but she refused to do soShe has called us again and we have provided services for her Consumer Response / [redacted] (-5, 17, 2014/11/21) */ They are over charging me, and they want more for mileage that they did not driveThe drive was about milesI did not refuse to talk to their managerI should not have to pay for mileage I did not use
Initial Business Response /* (1000, 5, 2014/10/28) */
Contact Name and Title: [redacted] DO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@awhealthcare.net
Please note that AW Health Care and/or their staff had nothing to do with the damage referenced in the first...
paragraph of the complaint. We were her solution to her situation that arose from her unfortunate circumstances.
As acknowledged by the client, AW Health Care provided the requested services to the client on 10/13/14, who signed an acknowledgement of same upon completing the requested transportation visit. When the client called she was referred to the Director of Operations for consideration and possible approval of her request, but she refused to be transferred.
It should be noted that the initial deposit for the requested services was insufficient to cover all the charges incurred on 10/13/14 and the client called us back on the morning of 10/20/14 to re-schedule another transportation visit for noon that same day. These additional services were provided timely and appropriately, per her request and documented by a signed acknowledgement of same.
Had the client talked to the Director of Operations this complaint may have been avoided if mutually agreeable terms were agreed upon.
Consumer Response /* (3000, 12, 2014/11/12) */
I called AW Healthcare about transportation. explained to them that I was in a wheel chair and my transport chair (smaller than a wheel chair) would have to go with me. The only type of car I can get into is a sedan. My mobility is at minimum. (Bad shoulders I can't pull up). Bad hips I can't step up.
I cannot use a SUV it's too high. Therefore, I need a sedan. AW girl said she understood Sedan only!
10-7-14 RN Came and took my vitals I signed her paperwork and she took my $50.00 retainer check.
10-13-14: At 1:45 PM (15 min late) a large white SUV pulled into my drive. The driver said she was sorry she was late, but she got lost. She was given an address but no directions. The main problem was she wasn't driving a sedan. Lets try she said she kept trying to lift my leg push up in the rear, lift from the top and I was trying to help with pushes and pulls. I was in the seat I was lying on my left side and with a little more work I was sitting. That's when I learned her baby was due Nov 10th (Just to add to the worry)
When I came out of the DR's office my driver told me that while she was waiting, she called the aw office. She asked them why didn't tell her that I needed a sedan. She said The dispatcher told me that you had asked for a sedan only. but she saw me drive into the lot I a sedan a day or two ago so she didn't mention sedan to me.
10-16-14 I called AW healthcare to explain the situation of inadequate transportation on 10-13-14 and why I'm wanting a refund of my deposit of $50.00. Girl 1 sent me to girl 2 who sent me to the one in charge. I never refused to talk with her, I asked to talk with her. I started to tell her why I wanted my $50.00 deposit and she she couldn't see how I could expect a refund. "You shouldn't have tried to enter the SUV"
[redacted]
Business Response /* (1000, 15, 2014/11/18) */
I will write off the $10.00 for the service we provided. I offered to talk with her but she refused to do so. She has called us again and we have provided services for her.
Consumer Response /* (-5, 17, 2014/11/21) */
They are over charging me, and they want more for mileage that they did not drive. The drive was about 5 miles. I did not refuse to talk to their manager. I should not have to pay for mileage I did not use.
Initial Business Response / [redacted] (1000, 5, 2014/10/28) */ Contact Name and Title: [redacted] DO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @awhealthcare.net Please note that AW Health Care and/or their staff had nothing to do with the damage referenced in the first paragraph of the complaintWe were her solution to her situation that arose from her unfortunate circumstances As acknowledged by the client, AW Health Care provided the requested services to the client on 10/13/14, who signed an acknowledgement of same upon completing the requested transportation visitWhen the client called she was referred to the Director of Operations for consideration and possible approval of her request, but she refused to be transferred It should be noted that the initial deposit for the requested services was insufficient to cover all the charges incurred on 10/13/and the client called us back on the morning of 10/20/to re-schedule another transportation visit for noon that same dayThese additional services were provided timely and appropriately, per her request and documented by a signed acknowledgement of same Had the client talked to the Director of Operations this complaint may have been avoided if mutually agreeable terms were agreed upon Consumer Response / [redacted] (3000, 12, 2014/11/12) */ I called AW Healthcare about transportationexplained to them that I was in a wheel chair and my transport chair (smaller than a wheel chair) would have to go with meThe only type of car I can get into is a sedanMy mobility is at minimum(Bad shoulders I can't pull up)Bad hips I can't step up I cannot use a SUV it's too highTherefore, I need a sedanAW girl said she understood Sedan only! 10-7-RN Came and took my vitals I signed her paperwork and she took my $retainer check 10-13-14: At 1:PM (min late) a large white SUV pulled into my driveThe driver said she was sorry she was late, but she got lostShe was given an address but no directionsThe main problem was she wasn't driving a sedanLets try she said she kept trying to lift my leg push up in the rear, lift from the top and I was trying to help with pushes and pullsI was in the seat I was lying on my left side and with a little more work I was sittingThat's when I learned her baby was due Nov 10th (Just to add to the worry) When I came out of the DR's office my driver told me that while she was waiting, she called the aw officeShe asked them why didn't tell her that I needed a sedanShe said The dispatcher told me that you had asked for a sedan onlybut she saw me drive into the lot I a sedan a day or two ago so she didn't mention sedan to me 10-16-I called AW healthcare to explain the situation of inadequate transportation on 10-13-and why I'm wanting a refund of my deposit of $Girl sent me to girl who sent me to the one in chargeI never refused to talk with her, I asked to talk with herI started to tell her why I wanted my $deposit and she she couldn't see how I could expect a refund"You shouldn't have tried to enter the SUV" [redacted] Business Response / [redacted] (1000, 15, 2014/11/18) */ I will write off the $for the service we providedI offered to talk with her but she refused to do soShe has called us again and we have provided services for her Consumer Response / [redacted] (-5, 17, 2014/11/21) */ They are over charging me, and they want more for mileage that they did not driveThe drive was about milesI did not refuse to talk to their managerI should not have to pay for mileage I did not use
Initial Business Response /* (1000, 5, 2014/10/28) */
Contact Name and Title: [redacted] DO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@awhealthcare.net
Please note that AW Health Care and/or their staff had nothing to do with the damage referenced in the first...
paragraph of the complaint. We were her solution to her situation that arose from her unfortunate circumstances.
As acknowledged by the client, AW Health Care provided the requested services to the client on 10/13/14, who signed an acknowledgement of same upon completing the requested transportation visit. When the client called she was referred to the Director of Operations for consideration and possible approval of her request, but she refused to be transferred.
It should be noted that the initial deposit for the requested services was insufficient to cover all the charges incurred on 10/13/14 and the client called us back on the morning of 10/20/14 to re-schedule another transportation visit for noon that same day. These additional services were provided timely and appropriately, per her request and documented by a signed acknowledgement of same.
Had the client talked to the Director of Operations this complaint may have been avoided if mutually agreeable terms were agreed upon.
Consumer Response /* (3000, 12, 2014/11/12) */
I called AW Healthcare about transportation. explained to them that I was in a wheel chair and my transport chair (smaller than a wheel chair) would have to go with me. The only type of car I can get into is a sedan. My mobility is at minimum. (Bad shoulders I can't pull up). Bad hips I can't step up.
I cannot use a SUV it's too high. Therefore, I need a sedan. AW girl said she understood Sedan only!
10-7-14 RN Came and took my vitals I signed her paperwork and she took my $50.00 retainer check.
10-13-14: At 1:45 PM (15 min late) a large white SUV pulled into my drive. The driver said she was sorry she was late, but she got lost. She was given an address but no directions. The main problem was she wasn't driving a sedan. Lets try she said she kept trying to lift my leg push up in the rear, lift from the top and I was trying to help with pushes and pulls. I was in the seat I was lying on my left side and with a little more work I was sitting. That's when I learned her baby was due Nov 10th (Just to add to the worry)
When I came out of the DR's office my driver told me that while she was waiting, she called the aw office. She asked them why didn't tell her that I needed a sedan. She said The dispatcher told me that you had asked for a sedan only. but she saw me drive into the lot I a sedan a day or two ago so she didn't mention sedan to me.
10-16-14 I called AW healthcare to explain the situation of inadequate transportation on 10-13-14 and why I'm wanting a refund of my deposit of $50.00. Girl 1 sent me to girl 2 who sent me to the one in charge. I never refused to talk with her, I asked to talk with her. I started to tell her why I wanted my $50.00 deposit and she she couldn't see how I could expect a refund. "You shouldn't have tried to enter the SUV"
[redacted]
Business Response /* (1000, 15, 2014/11/18) */
I will write off the $10.00 for the service we provided. I offered to talk with her but she refused to do so. She has called us again and we have provided services for her.
Consumer Response /* (-5, 17, 2014/11/21) */
They are over charging me, and they want more for mileage that they did not drive. The drive was about 5 miles. I did not refuse to talk to their manager. I should not have to pay for mileage I did not use.