Award Automotive Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] one option was provided, and even though by phone we discussed the possibility of adding two more people, the same option was given, and in the end, we determined the total amount of people would be down to the initial one option was provided at all times, no explanations afterwards, no call responses, nothing.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] came in person on September **, to view the furnished rental apartment himself and decided, after looking at other properties, to rent it the following day We also made several concessions for his stay, by including the utilities in the rent and agreeing to store some of the existing furniture for him in order to create an empty work out room for him to see clientsHe promised to restore everything back to the way it was, and we indicated that on our signed agreementAt check out he had not done his duty and we had to schedule the re-arrangementThe balance of the security deposit has now been refunded to the same card it was issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? In the end we did not add anymore people than the initially stated.? We´re just trying to get at least some of our money back, we reserved with a lot of anticipation and the main reason the unit was not available in the end was your responsibility, not ours.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Client made reservation for persons eachWhen the units they originally requested became unavailable we offered them SEVERAL alternatives that they consideredHowever AFTERWARDS Dulce added further people bringing the total of travelers to We had limited options for such an
amount of people,we offered two choices, which they considered yet they decided on other unitsThey never paid any security deposit, only a small reservation Fee per person, which is not refundable according to our signed agreementI have sent several messages explaining it to the customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
one option was provided, and even though by phone we discussed the possibility of adding two more people, the same option was given, and in the end, we determined the total amount of people would be down to the initial one option was provided at all times, no explanations afterwards, no call responses, nothing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All is outlined in our agreement in writing

*** *** came in person on September **, to view the furnished rental apartment himself and decided, after looking at other properties, to rent it the following day We also made several concessions for his stay, by including the utilities in the rent and agreeing to store some of the
existing furniture for him in order to create an empty work out room for him to see clientsHe promised to restore everything back to the way it was, and we indicated that on our signed agreementAt check out he had not done his duty and we had to schedule the re-arrangementThe balance of the security deposit has now been refunded to the same card it was issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
?
? In the end we did not add anymore people than the initially stated.? We´re just trying to get at least some of our money back, we reserved with a lot of anticipation and the main reason the unit was not available in the end was your responsibility, not ours.?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?