Awards Depot

This is the email that I received from the customer of the "damage"There is no hot glue visible, we do not use that in our industryThe award is in perfect shape with no damageWe told her that she was welcome to ship them back and be refunded all except the 30% restocking feeThat is what we
advertise on our website. *** ***Sales & Customer Care*** (W)*** (C)www.awardsdepot.com

Complaint: [redacted]
I am rejecting this response because:They are hot glued and did fall apart. We should not be penalized a 30% re-shelving fee, when our company was forced to purchase other trophies else where, Because the product was not up to par.
Regards,
[redacted]