Awards for Anything

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I told both the ladies I spoke with on the phone and stated in my original complaint, I repaired the trophies myself with super glue and had to use them for the eventDue to the lack of non-response from Awards For Anything this has been dragging on for months nowThe only acceptable response would to be a full refund of the purchase price of the clearly sub-par goods I receivedThere are no trophies to be shipped back for replacement because I had to repair them myself for use back in March Regards, [redacted]

Dear [redacted] ,We have received a complaint initiated by you, regarding your recent shopping experience with Awards for AnythingOur website has been remodeled and reconstructed, and we are still working as quickly as we can, to fix any issues that may complicate our clients ordering processThere was a brief explanation of this when you contacted the office, On May 5th, and we suggested that you complete your order with our of our Client Service repsOur Client Service Manager, Abbie H [redacted] , was able to assist you in completing your order and pushing it into production, just as you requestedOur next contact was on May 6th, where MrC***, our Lead Engraver, requested verification and confirmation on your engravingAny/all discrepancies were corrected and approved by you, before the ward was engravedWe explained that the next communication you would have from AFA, would be in the form of an email, supplying you with your tracking numberI have supplied you with a copy of that email below I do apologize that you were not satisfied with your ordering experienceWe will make every effort to be more attentive to our clients to ensure that this issues is resolved

Thank you of this info I will be more then happy to replace any trophies and or awards that arrived damaged We just need the customer to follow our damage product requirements and free replacements will be sent out ASAP! Thank you so much Jeff!

Dear [redacted],We have received a complaint initiated by you, regarding
your recent shopping experience with Awards for Anything. Our website has been
remodeled and reconstructed, and we are still working as quickly as we can, to
fix any issues that may complicate our clients ordering process....

There was a brief
explanation of this when you contacted the office, On May 5th, and we
suggested that you complete your order with our of our Client Service reps. Our
Client Service Manager, Abbie H[redacted], was able to assist you in completing
your order and pushing it into production, just as you requested. Our next
contact was on May 6th, where Mr. C[redacted], our Lead Engraver,
requested verification and confirmation on your engraving. Any/all discrepancies
were corrected and approved by you, before the ward was engraved. We explained
that the next communication you would have from AFA, would be in the form of an
email, supplying you with your tracking number. I have supplied you with a copy
of that email below… I do apologize that you were not satisfied with your ordering experience. We
will make every effort to be more attentive to our clients to ensure that this
issues is resolved.

Revdex.com:
I...

have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I told both the ladies I spoke with on the phone and stated in my original complaint, I repaired the trophies myself with super glue and had to use them for the event. Due to the lack of non-response from Awards For Anything this has been dragging on for months now. The only acceptable response would to be a full refund of the purchase price of the clearly sub-par goods I received. There are no trophies to be shipped back for replacement because I had to repair them myself for use back in March.
Regards,
[redacted]

Dear [redacted],We have received a complaint initiated by you, regarding
your recent shopping experience with Awards for Anything. Our website has been
remodeled and reconstructed, and we are still working as quickly as we can, to
fix any issues that may complicate our clients ordering...

process. There was a brief
explanation of this when you contacted the office, On May 5th, and we
suggested that you complete your order with our of our Client Service reps. Our
Client Service Manager, Abbie H[redacted], was able to assist you in completing
your order and pushing it into production, just as you requested. Our next
contact was on May 6th, where Mr. C[redacted], our Lead Engraver,
requested verification and confirmation on your engraving. Any/all discrepancies
were corrected and approved by you, before the ward was engraved. We explained
that the next communication you would have from AFA, would be in the form of an
email, supplying you with your tracking number. I have supplied you with a copy
of that email below… I do apologize that you were not satisfied with your ordering experience. We
will make every effort to be more attentive to our clients to ensure that this
issues is resolved.

Revdex.com:
I have...

reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I told both the ladies I spoke with on the phone and stated in my original complaint, I repaired the trophies myself with super glue and had to use them for the event. Due to the lack of non-response from Awards For Anything this has been dragging on for months now. The only acceptable response would to be a full refund of the purchase price of the clearly sub-par goods I received. There are no trophies to be shipped back for replacement because I had to repair them myself for use back in March.
Regards,
[redacted]

Review: I purchased 9 trophies from Awardsforanything.com for a fundraiser. One of the trophies arrived damaged. I contacted Lashalle, she emailed a claims form. I emailed it back to her along with pictures and she sent out a replacement part instead of a new trophy. Therefore, when the part arrived, I had to go to the hardware store to purchase the necessary tools to take apart the trophy and reassemble using the defected part. I didn't have time to complete another claim form as it wouldn't arrive in time for the event. So the first place trophy had a defect. Along with the damaged and defected plastic, the mylar stickers from 7 of the 9 trophies, fell off between the time the trophies arrived on Monday and our even on Saturday. Once again, I had to make a trip to the store to purchase super glue to repair the trophies myself. When I contacted Lashalle, she stated that she would have a manager return my call. Fourteen days later, when I had not heard from anyone, I called and spoke with Crystal who was very rude, told me it was my fault the stickers fell off since they had been in my possession for five days. She also told me that they would more than likely not refund any of my money since it had been more than 15 days since I had placed the order. (They are the ones who didn't contact me or reply to my emails for over two weeks.) Crystal stated that she would have to speak to the accounting department to find out if they would do anything and that I would hear back from her by close of business today. It is now past close of business and I have not heard from anyone from the company by phone or by email. Their customer service is not acceptable. Their products are defected. They do not take responsibility for their defected products.

Order numbers: [redacted] and [redacted]Desired Settlement: Due to the fact I had to make repairs to a total of 8 out of 9 trophies. As well as, present a defected trophy to a First Place Winner and give trophies to people who may have the stickers come off once again while sitting on their own selves at home, I would request a full refund of both orders at the total purchase price of $152.84

Business

Response:

Thank you of this info. I will be more then happy to replace any trophies and or awards that arrived damaged. We just need the customer to follow our damage product requirements and free replacements will be sent out ASAP! Thank you so much Jeff!

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I told both the ladies I spoke with on the phone and stated in my original complaint, I repaired the trophies myself with super glue and had to use them for the event. Due to the lack of non-response from Awards For Anything this has been dragging on for months now. The only acceptable response would to be a full refund of the purchase price of the clearly sub-par goods I received. There are no trophies to be shipped back for replacement because I had to repair them myself for use back in March.

Regards,

Review: I placed an order for a trophy as a mother's day gift on May 5th. I was given problems with the website and the customer service. Promises on keeping me updates were false as well as verifying and confirming my message on the trophy. They got the message wrong after I was specific and had them read it back to me. I had to keep calling them for updates which was frustrating when they were suppose to be following up with me. This was a bad experience and I will never order from them again .Desired Settlement: I will never be ordering from them again so there isn't anything they can do

Business

Response:

Dear [redacted],We have received a complaint initiated by you, regarding

your recent shopping experience with Awards for Anything. Our website has been

remodeled and reconstructed, and we are still working as quickly as we can, to

fix any issues that may complicate our clients ordering process. There was a brief

explanation of this when you contacted the office, On May 5th, and we

suggested that you complete your order with our of our Client Service reps. Our

Client Service Manager, Abbie H[redacted], was able to assist you in completing

your order and pushing it into production, just as you requested. Our next

contact was on May 6th, where Mr. C[redacted], our Lead Engraver,

requested verification and confirmation on your engraving. Any/all discrepancies

were corrected and approved by you, before the ward was engraved. We explained

that the next communication you would have from AFA, would be in the form of an

email, supplying you with your tracking number. I have supplied you with a copy

of that email below… I do apologize that you were not satisfied with your ordering experience. We

will make every effort to be more attentive to our clients to ensure that this

issues is resolved.