Sign in

Awareness Strategies Inc.

Sharing is caring! Have something to share about Awareness Strategies Inc.? Use RevDex to write a review
Reviews Awareness Strategies Inc.

Awareness Strategies Inc. Reviews (25)

The customer accidentally selected Express when checking out. This customer has been a customer for years and has always ordered Standard shipping in the past. I am happy to give her the benefit of a doubt and refund the shipping charge as a one time courtesy.Please allow 5 business days for the...

refund to be issued, and an additional 5 business days for the card issuing bank to post the transaction.Sincerely,[redacted]VP Operations[redacted]

Customer placed her order on 12/25/15, a holiday. Per our website's stated policies, orders with Standard shipping typically take 1-2 business days to be prepared for shipping and 5 to 7 business days to be delivered.  Per our stated shipping service level commitment, customer's order was...

shipped on the next business day, 12/28/15. Her package should have been delivered by the 7th business day, which was today, 1/7/16. The package shows delivered as of yesterday, 1/6/16, exceeding our stated shipping service level policies by 1 business day.When the customer called to complain about the shipping service level, she was immediately refunded $14.99  + $6.00 shipping. Typically, when there is no error on our part, we ask for the product to be returned for a refund of product cost only. The customer has the gift wrapped product in her possession, but prefers not to return it.  As a one time courtesy, we will refund the remaining gift wrap charges of $3.49, but request that, going forward, the customer familiarize herself with the stated policies before placing an order.I have attached two images, one of the refund that was issued on 1/5/16 and the refund issued for $3.49 today for her remaining gift wrap charges. Please allow 5 business days for the bank to settle the refund issued today.To view our stated shipping policy, please go to shipping.calendars.com.To view our return policy, go to [redacted].Sincerely,[redacted]VP Operations

Complaint: [redacted]
I am rejecting this response because:Calendars.com admits they misapplied the California state sales tax to their shipping and handling charges for many years.  They agreed to provide me with reimbursement to these overcharged taxes.  Yet, they have declined to proactively reimburse their many other customers who were treated in exactly the same way.  This is shameful.  I will do everything in my power to see that calendars.com treats their customer base with the respect and transparency they deserve.  For the record, I still have not seen my reimbursement check from calendars.com.  And yes, they did provide me with a free calendar as compensation for my "inconvenience."  I now realize this was nothing but a bribe to prevent me from blowing the whistle on their practice of misappling sales taxes for their California customers and, as they shared with me several months ago, for customers residing in many other states as well.  They owe these folks many hundreds of thousands of dollars and are refusing to do so. 
Regards,
[redacted]

Hello Ms. [redacted], I am sorry the first agent with whom you dealt did not issue a shipping refund. That is our standard practice. He will be coached accordingly. Gratefully, the next agent who touched your issue overcompensated for the late delivery and issued a full refund on your entire...

order!  You should see your refund within the next 5 business days.Sincerely,[redacted]VP Operations, Calendars.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Manager was nice and they apologized and sent calendars. Thanks!
Regards,
[redacted]

Check fields!

Write a review of Awareness Strategies Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Awareness Strategies Inc. Rating

Overall satisfaction rating

Address: Calgary, Alberta, Canada, T2V 0Y2

Phone:

Show more...

Web:

This website was reported to be associated with Awareness Strategies Inc..



Add contact information for Awareness Strategies Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated