Awareness Strategies

The customer accidentally selected Express when checking outThis customer has been a customer for years and has always ordered Standard shipping in the pastI am happy to give her the benefit of a doubt and refund the shipping charge as a one time courtesy.Please allow business days for the refund to be issued, and an additional business days for the card issuing bank to post the transaction.Sincerely, [redacted] VP Operations [redacted]

Hello,I am very sorry you had such a negative customer service experienceThat is ridiculous and will be brought to the attention of their manager.First, I am happy to issue a refund for the $I will have our Operations team take care of that today We typically only offer complimentary labels when there is an error or the merchandise is damaged or defective.We had a callback service last year that was unreliableI will commit to researching and, hopefully, finding another before our peak season next year.In regards to your question about offering free return shipping in our Amazon shop, I am not certain we can realistically and still remain a profitable business in that retail spaceI have not had the same experience as you with my Prime membership and return shippingWhen the issue is a preference issue, I have always had to payI will commit to researching this furtherI suspect those who are offering return shipping are working that cost into the cost of the item so their margins are covered From a business standpoint, it comes down to cost; our cost to purchase the item, stock it, pick it, ship it, sell it on Amazon, etc Our current goal is to offer the most competitive pricingIf it is determined we need to work return shipping into the equation, the strategy will change.Thank you for all of your very thoughtful suggestionsThey are appreciated.Sincerely, [redacted] VP Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Manager was nice and they apologized and sent calendarsThanks! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Calendars.com admits they misapplied the California state sales tax to their shipping and handling charges for many years They agreed to provide me with reimbursement to these overcharged taxes Yet, they have declined to proactively reimburse their many other customers who were treated in exactly the same way This is shameful I will do everything in my power to see that calendars.com treats their customer base with the respect and transparency they deserve For the record, I still have not seen my reimbursement check from calendars.com And yes, they did provide me with a free calendar as compensation for my "inconvenience." I now realize this was nothing but a bribe to prevent me from blowing the whistle on their practice of misappling sales taxes for their California customers and, as they shared with me several months ago, for customers residing in many other states as well They owe these folks many hundreds of thousands of dollars and are refusing to do so Regards, [redacted]

Hello,Your shipping charge of $has already been refunded Please allow your bank up to days to post the refundI will submit a separate request for the sales tax of $to also be refundedPlease allow us business days to process your transaction and business days for your bank to post the refund.In the future, you will be charged shipping and sales tax unless you have a promotional code to remove shippingWe have to remit sales tax whether or not you actually agree to pay it

We are very sorry we were unable to fulfill your complete order or notify you in a timely fashionSometimes, the orders go on hold for several days while they attempt to locate additional inventoryI suspect this was the case with the Anaheim Ducks Wall Calendar.I am going to see if I can find a pristine copy in our returnsPlease call my direct toll free at [redacted] We are happy to issue a replacement for the other item in your order with free Priority shippingSincerely, [redacted] VP Operations

Hello Ms [redacted] , I am sorry the first agent with whom you dealt did not issue a shipping refundThat is our standard practiceHe will be coached accordinglyGratefully, the next agent who touched your issue overcompensated for the late delivery and issued a full refund on your entire order! You should see your refund within the next business days.Sincerely, [redacted] VP Operations, Calendars.com