Awareness Technologies

Per our correspondence directly with the customer, our records indicate that the account has since been reactivated after the dispute was closed in our favor We must consider this matter with the Revdex.com closed Should the customer have any questions about their software subscription, please contact our support team directly via LiveChat within your [redacted] account We look forward to working with you

As per our Terms and Conditions, this customer enrolled in a 7-day Free Trial of the software and provided their credit card information to be charged for the subscription once the Free Trial expires, unless otherwise cancelled beforehand inside the customer’s accountOur records indicate this customer signed up for the 7-day Free Trial, (WebWatcher for ***) on 1/09/and manually upgraded inside the secure account on the 1st day, to an annual subscription for $To be clear, we do say that it will be $8.33/month, paid annuallyWhen upgrading to the full subscription, we have two optionsThe customer may upgrade to our monthly subscription for $39.95, or our annual subscription for $The reason this customer upgraded was to see the full potential of the software since the nature of the free trial only allows one view of data, per data type The customer confirmed the functionality of the software and such, proceeded to complete the purchase by manually upgrading within the secure account.When the customer initially signed up for the Free Trial, these extra features were available to her as a courtesy to see ALL of the features that we offer for [redacted] monitoringHowever, when she upgraded to the paid subscription, the Unlimited Update package is an afeature for $It is worth noting that this is an annual feeAdditionally Ms [redacted] purchased for the promotional rate of $ The features include, most deleted text messages, a list of the apps on the device, the content in ***, [redacted] , ***, ***, [redacted] , and the location of the device.Per our refund policy, if the software is not performing as advertised, you must allow technical support proper access to troubleshoot, and if we confirm that there is an issue that cannot be resolved, a full refund will be issuedWe are unable to determine that the software is not performing as advertised, and to this end, have extended multiple offers to assist with any necessary troubleshooting.At this point the customer filed a dispute with her credit card companyWhile generally speaking there would be an account reactivation fee at this junction, we are happy to waive the fee for this customer as well as extend her subscription to begin the year of service purchased from the date of reactivationTo take advantage of this offer, the customer should e-mail [redacted]

This person attempted to use our software in a manner contrary to our terms of serviceAccordingly, his purchase has been refunded and his account has been deactivated Having reviewed the correspondence with our technical support team, this individual did not have access to the computer he intended to monitor and he requested our development team assist him with remotely installing the software so that he could monitor the usage of an adult third party without her knowledgeThis is in clear violation of our Terms of Service, which indicate that the software be used in accordance with state and federal laws Furthermore, the individual stated his intention to submit several negative public reviews of [redacted] in order to “sway the CEO” to have our development team accommodate his request for an illegal remote install due to his lack of physical and administrative access to the computer he wanted to monitorFor obvious reasons, [redacted] does not offer "remote installs"The Awareness Technologies Terms of Service and End User Licensing Agreement require that you only install the software on computers that you own or have permission to monitor and that you inform all users of those computers (over 18) that they are being monitored To be clear, this is the reason we require the user to have both physical and password access to the computer for installation and troubleshooting Failure to do so may result in breaking of federal and state laws and it is our duty to cooperate with authorities in the investigation of any allegations of misuse To this end, the account information, including the IP address of the computer he attempted to install the software onto, will be turned over the [redacted] Police Department and the [redacted] State Police for further investigation

The customer believes that the software is not performing as advertised and we were unable to determine soPer our refund policy, taken directly from our website, [redacted] “if the software is not performing as advertised, please notify us within hours of your purchaseOur customer support staff is available 24/to resolve any issue that you may haveIf you have notified us within hours of purchase and our customer support staff is unable to resolve the issue within days of you notifying us, a Full Refund will be issued.” However, despite our numerous offers to troubleshoot, we have offered to make an exception to our refund policy and offer to convert the annual subscription that the customer purchased ($99.95) to a monthly subscription ($39.95) – issuing the customer a refund of $ The customer’s subscription would expire on 2/4/This offer, and all other offers as previously stated still standShould [redacted] wish to take advantage of this offer, we encourage her to e-mail [redacted]

Complaint: [redacted] I am rejecting this response because: This information is not accuratethey failed to inform you that I have sent over tickets, five emails, twenty Live Chats and two telephone calls to get this resolved and be issued a refund, No one respondedI purchased a renewal on 6/15/I was already logged in under my regular login: [redacted] The product failed to workI IMMEDIATELY asked for assistanceNo one was able to help meOn 6/18/15, I did do a live chat with a person named ***He said that there was a mix up with the accounts and that he would resolve thisThe next day I was able to log in successfullyThe following day I tried to log in and it said that all my subscriptions had expiredI called the number, left a message, sent more tickets and emails and Live Chat againThe only response I was able to get was Live Chat with [redacted] againHe assurred me that he will fix it again and it will be a PERMANENT fixThe product worked the next day, for one daythe following day, I logged in and it again said all my subscriptions were expired [redacted] LIED!!! It was NOT a permanent fixI sent more emails, tickets, and live chats and again the Live Chats were disconnected without getting helpI called and demanded to speak with a supervisorI was told no one was able to help me, and the only thing I could do is do the Live ChatSo I did that again and then the product worked again for a dayNone of my tickets were ever responded toNo one ever called me backI have been asking for a refund since day oneHad [redacted] told the truth and the product been fixed permanently, I would not be so upsetI have been a customer for three yearsI have no idea why they would confuse my email login if I was renewing and was using [redacted] the whole timeIt was their mistake that they registered the product to my other email addressI NEVER had an account with the other address, [redacted] , so wouldn't it be common sense that if I was RENEWING it would be for the account that I already had been using? That is pure stupiditySo, it was NOT my fault they applied a renewal to an email account that wasn't the one I usedSecondly, the product worked for one day, then stoppedthen they fixed it and told me it would be a permanent fixWell it worked for one day again!! I had to then again try and try and try to get someone to fix itThis is not the service I paid forI expected my renewal to work from day 1; not for it to work one day and then have to contact technical services to get it fixed, just to repeat this whole process againI DID NOT receive what I paid forI paid for a renewal that would work immediately and keep workingI have not attempted to log in for a few weeks, as I am tired of itI just attempted to log in and there is absolutely NO information available since 7/5/The product is NOT working, not tracking ANYTHINGWhy am I paying for a product that has only worked a few days since 6/15/15? It did NOT work every day since I paid on 6/15/15; which is what one would expect after paying for it Who knows what is wrong with it now? I don't even want to mess with it anymoreTheir customer service is ridiculous and they should not be able to get away with doing this to someoneNot responding to requests for assistance, not responding to requests for a refund, not fixing the problem permanentlyThis is okay? This product does NOT work I want a refund, as requested since 6/15/I am sure the company has records of the Live Chats and emails and tickets and phone calls that I madeThe bottom line is.......I did not receive the working product that I paid for and I deserve a refund Sincerely, [redacted]

WebWatcher account data is able to be viewed 100% of the time the device being used by the customer has [redacted] and a connection to the Internet Customer satisfaction is our top priority here at Awareness Technologies and to this end we have offered both a free alternative to this customer (independent of WebWatcher) as well as our own email service (to get around the [redacted] component) COMPLETELY free of charge for the remainder of her subscription Either or both of these offers will completely rectify the issue described by the customer but, per this correspondence and the correspondence with our customer support team, neither offer has been accepted by the customer Both of our offers still stand and we are happy to assist her anytime - our customer support team is available 24/7!

Per the attached transcript, a response to the customer with instructions to confirm the necessary device settings was successfully sent on 5/ As shown in this transcript, this response was sent successfully after two unsuccessful attempts that, as stated in this complaint, occurred as the result of a temporary server issue As there was unavoidable delay in issuing the response to Ms [redacted] 's inquiry that deterred our team from providing the efficient and quality support we strive to offer, a full refund of this customer's purchase has been approved

As advertised, [redacted] for [redacted] is an [redacted] monitoring solution Per Ms [redacted] complaint, the device she planned to monitor does not backup to [redacted] due to a lack of [redacted] storage, making it impossible for the [redacted] software to record data until the customer adds additional storage to the [redacted] account In her correspondence with our refunds department, Ms [redacted] was offered complimentary phone support to assist with the registration of her [redacted] license and to temporarily suspend her subscription until license registration takes place so as to ensure she receives the full year of monitoring service that she purchased In addition, our refunds team has extended the offer to convert Ms [redacted] for [redacted] license into store credit To date, Ms [redacted] has refused these offers All offers to assist Ms [redacted] in making the most of her [redacted] account still stand and our sales & customer support staff are available to help 24/ Additionally, since Ms [redacted] indicated she would like to view the [redacted] account from her mobile device, we would like to offer her our E-Notify service free of charge for her first year This service will email recorded data from her account on a schedule, so that she can view recorded data from any device that has email access

Oh my GOODNESS!!!! THANK YOU! I would like a refund and the conversion back to [redacted] for the remainder of the term Thank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Per the complaint, the customer asserts that he purchased subscriptions and that the software purchased for PC is unable to be downloaded and that the software for [redacted] is not clearly advertised as being [redacted] dependent Per the customer’s purchase history (see attached), he purchased annual WebWatcher subscriptions in The customer first purchased the software for PC in March of In November of 2015, the customer purchased an additional software subscription for PC (the same type of software he already had) and another subscription for his [redacted] device One of these subscriptions (WebWatcher for PC purchased in March of 2015) recently renewed If the customer no longer wishes to use this service, we are happy to issue a refund for the renewal of this WebWatcher for PC license ($99.95) To speak to the remaining subscriptions purchased in November of 2015, the customer contacted our support team for assistance with both his WebWatcher for PC and [redacted] licenses in April of The customer was not able to complete the installation of the software for PC using the instructions provided and insisted on requesting a refund Our customer support team has offered a complementary remote installation of the PC software by a technician to resolve the issue This offer was rejected Despite the fact that the customer is now months into his annual subscription and our refund policy (agreed to at the time of purchase) explicitly states that there is a day window to we will happily issue a prorated refund for the remainder of this subscription in the event the troubleshooting on his PC is not successful In regards to the customer’s claim that our [redacted] software is not advertised as an [redacted] dependent solution, please see the attached screenshots taken directly from our WebWatcher for [redacted] website http://webwatcher.com/iphone-monitoring It is important to note this information is not in fine print but rather on the main page of our website In addition to this website content, our team of 24/customer support professionals are available to address any questions or concerns regarding how the software works both prior to and following purchase All offers extended to the customer to convert this [redacted] license purchased in November to monitor an alternate device (PC, [redacted] ) for the remainder of his annual subscription still stand

This customer enrolled in a 7-day Free Trial subscription for WebWatcher for AndroidPlease see our refund policy, [redacted] policy.html: “The Free Trial program is intended to provide you with a no risk method to confirm WebWatcher works as advertisedAccordingly, if you have purchased WebWatcher via the day Free Trial program, no refunds will be issues as you have already confirmed the functionality of the software by manually upgrading to a paid subscription inside your accountHowever, you can cancel your subscription at ANY TIME to ensure your account does not incur any additional renewal charges.” Our records indicate that this customer manually upgraded their subscription to the paid version of our software to receive the full functionality of the features offered, that were previously limited during the 7-day Free Trial periodOur Terms of Service are clear that no refunds are issued for purchase transactions if the customer previously did a Free TrialThis is the exact reason we offer a Free Trial before purchasing – so a customer can make sure it works to their satisfaction before purchasing!

Complaint: [redacted] I am rejecting this response because:The response is patently false I DID speak to senior support staff for several hours After almost hours of tech help, their final response was that they didn't know what the issue was and they would take it back to their developers They are now lying and saying their senior support staff never talked to me Besides this, I've already found alternative solutions for blocking websites that work well so I don't need nor want their productI want and deserve a full refund Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Why would I receive a "discounted refund amount" if I didn't install it, didn't purchase it correctly, or try to use a discount code (both on savings.com and #AAgiven by a customer service rep) that didn't work? I need an immediate refund for the full amount Sincerely, [redacted]

Please see previous correspondence offering resolution A refund has since been issued to [redacted] on 2/27/ We must now consider this Revdex.com matter closed with this customer

Complaint: [redacted] I am rejecting this response because:I have actually never run into a business with so many Revdex.com complaintsThat in itself pretty much answers the questions of should you do business with this company and how honest are they as a companyThey essentially used blackmail saying that if I agreed to getting dollars back I was agreeing that I owed them the restNice tryI will take any of my money back I can get and I still am owed the restThe company advertises that their screen captures can be played back “video-style” the truth is they are played back one at a time at second per capture or slowerWith several thousand screen captures this is completely unusable and hardly a video style playbackYou cannot scrub the timeline either like you would be able to with video so you are stuck painfully clicking through one at a time to try to find a capture you wanted to see againIt's basically unusable unless you enjoy stabbing your eye with a fork, then it might be fun for you.I pointed out the advertising, asked for a refund, and uninstalled the software all within the hour time frame but somehow they think I still owe them money for services they can't even deliver on and they know itAfter repeatedly asking the question they did admit they know that's how the software runs and that its more like a slide show yet still no full refund because somehow I owe them $for nothingI also love how they are pretending they have offered me all kinds of other thingsThat's humorousI would imagine that the myriad of bad reviews have sufficiently warned you of the type of company this isAlso note that there is no google or yahoo review options for this company as those would allow people to openly review their companyIn fact, when I did some investigating I discovered that the good reviews that do come up are largely from companies that get paid when a consumer clicks throughThat should tell you something about how they operateNote all the comments under the sites that allow comments300+ comments about what a scam this isMight be time to set up a website that will allow some open reviews of webwatcherThey should ethically be giving me ALL my money back and act like they are doing me a favor by claiming I don't qualify and keeping half my moneyI also asked them to delete my credit card information which they claimed they did but magically they still had it when issuing this partial refundAsk yourself how comfortable you are with a company of these kind of ethics monitoring your personal devices and computers Sincerely, [redacted]

The software is not as advertised in my view After using it for less than a month I sent an email stating that I was not happy with the soft ware I explained that I am an [redacted] user and that their software does not support [redacted] or [redacted] and that we need to download an a different browser just to view the web page or spend more money to have them send you the information via email Both are ridiculous this day and age and it's all about a cash grab for them as the real solution would be to keep it simple use a modern day standard of HTML and have one fee for everything I sent them emails explaining that I was not happy with the experience and the software and was not as advertised They told be I only had days to ask for a refund which is in small print in a section that no one reads 3DAYS??? They strive for customer service?? days!!! I took a week before I even turned it on and when I did I was disappointed , but gave it a couple of weeks to see if I can get use to it They were polite but did not offer anything constructive I even told them to give me back a prorated amount for the less than a month I tried to use the software So disappointing and shame on me for not doing more home

Complaint ID #: [redacted] Response: Although this customer claimed it was an unauthorized charge, inside the account we can see that the name and information tied to this account is tied to this customerWe can see that they reached out to request a refund the day after the initial purchase of the Free TrialAt this junction, we have approved a full refund of this subscriptionTo this end a full refund of the purchase will be issued processed on our end within 3-business days

Thank you for your patience as we looked into this matter further Customer service is our top priority at Awareness Technologies and our dedicated team of support professionals are available 24/to assist the customer in getting the software up and running, and ensure the software is performing as advertised Upon further review of this customer's account, our records show that the customer reached out to us requesting troubleshooting support several times Unfortunately, despite our support team's attempts, the software was not properly recording data from the target device Per the terms of our refund policy, a refund will be issued in the event the software is not performing as advertised within days of the customer allowing us the opportunity to troubleshoot the issue To that end, we have issued the customer a full refund of their WebWatcher subscription Should the customer wish to try our software again in the future, we suggest that they reach out to us directly to properly install the license on the target device We offer monitoring solutions for all types of devices, including [redacted] *** We look forward to working with the customer in the future should they need to monitor a new device

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Jonah Kiser

This matter has been investigated and, as promised, a full refund ($97.00) via check was issued to this customer The check was sent from our corporate office on 9/1/ This issue has been resolved