A.W.E. Tuning

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: BBB of Metro Washington DC<[email protected]>Date: Mon, Aug 24, 2015 at 3:17 PMSubject: Fwd: issue resolved with AWE-TuningTo: [redacted] < [redacted] @mybbb.org>---------- Forwarded message ----------From: [redacted] * < [redacted] @***.com>Date: Fri, Aug 21, 2015 at 12:04 PMSubject: issue resolved with AWE-TuningTo: "[email protected]" <[email protected]>My name is [redacted] and I was finally able to resolve my issue with AWE-Tuning located in eastern Pennsylvania. I did not see a link on your site where I could click to let you know the issue was resolved.

From: Revdex.com of Metro Washington DCDate: Mon, Aug 24, at 3:PMSubject: Fwd: issue resolved with AWE-TuningTo: *** ***
---------- Forwarded message ----------From: * * Date: Fri, Aug 21, at 12:PMSubject: issue resolved with AWE-TuningTo: "[email protected]" My name is *** *** and I was finally able to resolve my issue with AWE-Tuning located in eastern Pennsylvania. I did not see a link on your site where I could click to let you know the issue was resolved

AWE Tuning retails this *** brand, and had represented an exact copy of the lowering (technical specs) as published by the vendorHowever, as enthusiasts ourselves, we certainly understand the frustration with this information not matching what you experienced first hand, and as such, are offering
a full refund, and waiving the restocking fee In the end, customer happiness is paramount, and we always aim to exceed expectations Don't ever hesitate to reach out should you need any additional assistance!

AWE Tuning retails this [redacted] brand, and had represented an exact copy of the lowering (technical specs) as published by the vendor. However, as enthusiasts ourselves, we certainly understand the frustration with this information not matching what you experienced first hand, and as such, are...

offering a full refund, and waiving the restocking fee.  In the end, customer happiness is paramount, and we always aim to exceed expectations.  Don't ever hesitate to reach out should you need any additional assistance!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Aug 24, 2015 at 3:17 PMSubject: Fwd: issue resolved with AWE-TuningTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: ** <[redacted]@[redacted].com>Date: Fri, Aug 21, 2015 at 12:04 PMSubject: issue resolved with AWE-TuningTo: "[email protected]" <[email protected]>My name is [redacted] and I was finally able to resolve my issue with AWE-Tuning located in eastern Pennsylvania.  I did not see a link on your site where I could click to let you know the issue was resolved.

Review: I have a chipped ecu that I needed to have work done on. Awe is a dealer of this product that I have on my ecu. I paid for them to do a reflash of a tune in it. I shipped it to them for this work and got it back in a non working order. They have essentially told me that they wouldn't do anything but try again and in the tuners words "hope for the best" and that's all they can do. And I would have to cover the cost of shipping again which I see as wrong because I already paid for the cost once only to receive a faulty product that was working before they worked on it.Desired Settlement: I would like for a refund for incomplete services or to have my ecu appropriately fixed and tested before sending back. And if awe decides to fix the problem they will cover the cost of shipping as well.

Business

Response:

As per the request, the client's issue was repaired as of June 24, 2012.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have a chipped ecu that I needed to have work done on. Awe is a dealer of this product that I have on my ecu. I paid for them to do a reflash of a tune in it. I shipped it to them for this work and got it back in a non working order. They have essentially told me that they wouldn't do anything but try again and in the tuners words "hope for the best" and that's all they can do. And I would have to cover the cost of shipping again which I see as wrong because I already paid for the cost once only to receive a faulty product that was working before they worked on it.