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Awning FX Inc.

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Reviews Awning FX Inc.

Awning FX Inc. Reviews (1)

Review: We contacted Awning FX regarding our awning installed 5-6 years ago back in [redacted] 2013. The representative came out here and saw it was ripped and said we are covered and wanted to see if the same material and color pattern was available. They did not call me back with that info. A few weeks after that spoke to Owner directly and informed him I was still waiting and wanted to make sure that I would still be covered. He said I was covered but asking manufacturer about valance and also entire awning since it is ripping more. We use our awning almost daily from spring to fall. He never contacted me since I called him in [redacted]. I have left several messages stating that if it would not be resolved, I would seek legal advice and file a complaint.Desired Settlement: I would like my awning replaced. It has ripped in several places and I want what was promised. I have referred to them so many customers and at least they should give me the decency to provide the service and call me.

Business

Response:

The details of the matter you sent Awning FX are embellished, in fall of the client, and I'm sure that's not a great surprise or new tactic by someone using the Revdex.com as a resolution mediator.

We will respond with our well organized documentation for your records. If needed, for future responses, we haw more records of multiple service calls, non-warranty repairs made (due to wind damage in 2008) and a full job folder of correspondence and dates

for all visits to the mentioned awning on premises. To be clear, there has not been many issues, considering the product is close to 7 yrs old and we haw always serviced

this and all clients in a timely manner. When a customer, any customer, asks for a new cover under warranty that would obviously take time to find the facts and get a response from the supplier.

Sorry it's not the response they were hoping for, but we did respond on September [redacted], 2013 by way of US mail with 4 options. Simply put a fabric awning needs fabric replacement at some point, just like a car needs new tires. It depends on size, proper usage and owrall care from the end user.

1) Complaint involves: contract disputes

* a copy of our signed contract/proposal is with this response -exhibit A­

* this is a legal signed document

* there is no extended, written warranty on the contract, at the time our standard warranty was 5 years

2) Customer's Statement of the Problem:

*yes the awning was installed late Summer of 2006

(that puts the product closer to 6-7 years old not 5-6 as stated)

* yes the client contacted us for a service call on 4/** of this year so 2 representatiws -..isited the job on 4/**/13

(2 days later, quick response)

* They did see and say it was ripped, never discussed or verbalized "it was cowred" and returned to the shop with their notes. Exact

notes from field visit read "needs cover flipped 40 x 16-6 and customer wants a new valance, unsure of warranty? Get prices to them first"

It is true we did not call back with that info as we were counseling our supplier

* I personally spoke to the customer, mid-summer, and said we were looking to our supplier for answers on her problem.

I newr stated anything was "covered", only that we're waiting on info from the supplier. Our supplier is Eclipse awnings,

they made the product for us to install.

* Upon receiving info from Eclipse that the awning in question is no longer under any warranty I typed up and mailed out a new proposal with 4 fair and discounted options

*a copy of that proposal mailed on 9/**/13 is attached and we did not hear back from them -exhibit B-

What is true:

-we were contacted 3 times; 4/**/2013 & 5/**/2013 & 8/**/2103

-all calls to our facility were answered and our response of pricing involved was mailed to their home on 9/**/2013

-their awning is no longer under warranty

and hasn't been since 8/**/2011 (unless they can provide, in writing or brochure, stating something to the contrary)

-we haw an excellent record with you and other agencies for sales and service of awnings

What is false:

-Purchase Price was not $18,000, it was far less

-Most of "statement of problem" documented by the client

-problem did not occur 4/**/2013 but rather occurred owr time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am very surprised at [redacted] response. When the 2 representatives left from my home in [redacted] upon inspection of the awning, the owner specifically said that we had a few months left in our warranty for this product he only needed to confirm if the color was still available if not we had other color options. When I called several times after because I was never receiving feedback, e assured me that they would take care of it and he would honor the warranty.

In addition, we never received the attached (EXHIBIT B) dated [redacted], 2013 as Mr. [redacted] states.

We find it a pure coincidence that he sent this a few weeks after my original purchase in [redacted] and that my awning was under warranty within these 7 years as he stated.

My husband has commenced legal action with an attorney and if this matter is not resolved we will pursue any available legal recourse to ensure that this fraudulent action does not happen to us or any other.

Up to this point, we have been completely happy and satisfied with Awning FX and when we needed certain repairs that were not covered under the warranty we did not dispute their charges and paid them immediately. But now that the owner himself has told us that he would take care of it and it was covered under the warranty and then lies with enclosed documentation and something I take serious and personal offense to and we will exasperate any cost to the extent needed.

Fl[redacted]

cc: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Mrs. [redacted] can choose to be "wry surprised" by my response but it won't change the facts. Simply put: The two representatiws that were there newr stated the awning was still under warranty

nor did I or anyone from our company. All along the homeowner knew we were consulting the supplier and unless they haw an extended written warranty {11.e already asked for

that to be produced in my 1st follow-up letter) they were done after 5 years. That was the warranty period of Sunbrella fabric used.

This is at least the second time the homeowner has threatened litigation. Once in a phone call here to our receptionist and now again in writing.

Please make sure a copy of my first letter, dated Oct **, and this response gets forwarded to [redacted],

[redacted] and [redacted]

LLP.

Knowing the threat of litigation was already on the table I regret not sending our estimate for the repairs/recover via certified

mail (exhibit B). I assure all parties it was mailed before we were contacted by the Revdex.com. I can not prove they receiwd it just like they can not prow anyone form our company stated they were still under warranty. They haw no case.

It it fraudulent consumer behavior to ask for a new cowr, at no charge, after 7 years of outdoor use. Even if it was cowred (again our request

is to prove we said it was or produce written documents as such) it would be pro­ rated and not close to the full amount. We're

not talking about a year or two later here. Our company's service record for them and all our clients is very good, they ewn admit so in their last reply.

The client can also feel free to "exasperate any cost to the extent needed" but there money would be better

serwd to hire us or another company for a new cowr. I don't feel threatened, and with each desperate response

to our facts it will be more and more difficult to ewr send a crew to their property again.

Sorry it has come to this. Our choices for resolution are clear in our proposal "Exhibit B" which they now haw

admitted to receiving

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Description: AWNINGS & CANOPIES

Address: 1383-B Spruce St, New Windsor, New York, United States, 12553

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