Awnings of Pittsburgh - Deck King USA

In regards to this customer, when we originally spoke with her about her problem, we informed her that it was a product that we do not deal with, and would be nearly impossible for us to fix. She asked us to try anyway and we quoted her a price of $50 if it could be repaired on site. Upon...

a site visit we discovered that parts were required. She asked us to take it downand see if we could locate the parts, we said we would try, but would only beable to repair it for her providing we could acquire the proper components to repair and that if could find everything we would get to it after our winter shutdown. We made several attempts to locate the correct pieces, but all wereincompatible. We then went into shutdown and when we returned in March, wetried again and were unable to find the correct products. Unfortunately by thattime we had a backlog beginning to grow. We tried once again in May to find theright components, we were again unsuccessful. All of this time that we haveinvested was done at no charge to the homeowner.We are more than happy to return Ms. [redacted]’s awning to her. Being that this is not one of our products and since we haven’t charged her athing, we feel that this report should be removed from the Revdex.com website.