In response to complaint ID# [redacted] When Mr[redacted] came into my store I did state to him that what I knew to be available was now made in ChinaI also told him he could check online and he may still be able to find some U.Smade productHe left the store and then returned a short time later to purchase the clothingUnknown to me, The company Proper, was still making the product in the Dominican Republic (considered USA)Because this company recently has switched much of their product to being made in China, I mistakenly thought the pants he was interested in were as wellWhen Mr [redacted] returned later to return the items he spoke with ***, who explained our return policy which is posted in the store and printed on the receipt: We allow for exchanges onlyMr [redacted] was irate and upset and before [redacted] could explain that he could order the same pants from the same company that he was getting from the other store at no extra cost he had exited the storeWe would be more than happy to replace the pants with what he would like, or at this point refund his money if he brought them back to the storeI made an honest mistake in not realizing we could still get them made in the Dominican republicIt would have been beneficial to Mr [redacted] to call us before ordering somewhere else if he new they were available so he could see if we could get them for him I do apologize for the misunderstanding and will contact him to get this resolvedThank you for your time, Sincerely, [redacted] AWOL ARMY SURPLUS Stand Up, Hook Up, Drop In 75th Street Kenosha, WI Phone: ###-###-####
I have been a patient of Advanced Chiropractic (renamed to Advanced Physical Medicine in 2013) for close to yearsI am exceptionally satisfied with the attentive care I receive at this clinic and the staff are very cheerful, positive, and helpful*** *** *** and *** *** *** are superbThey take a holistic and integrated approach to wellness medicineI moved away from the area, now living miles awayBecause I trust them so much, I drive that distance because of the extraordinary servicehttp://www.advancedchiropractic.us/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I now have enough BDU pants of the quality that I am accustomed to from my new supplier. Awol Army Surplus has allowed me to return their pants for a refundTHANK YOU for all your help
***
auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;">In response to complaint ID#[redacted]. When Mr.[redacted] came into my store I did state to him that what I knew to be available was now made in China. I also told him he could check online and he may still be able to find some U.S. made product. He left the store and then returned a short time later to purchase the clothing. Unknown to me, The company Proper, was still making the product in the Dominican Republic (considered USA). Because this company recently has switched much of their product to being made in China, I mistakenly thought the pants he was interested in were as well. When Mr. [redacted] returned later to return the items he spoke with [redacted], who explained our return policy which is posted in the store and printed on the receipt: We allow for exchanges only. Mr. [redacted] was irate and upset and before [redacted] could explain that he could order the same pants from the same company that he was getting from the other store at no extra cost he had exited the store. We would be more than happy to replace the pants with what he would like, or at this point refund his money if he brought them back to the store. I made an honest mistake in not realizing we could still get them made in the Dominican republic. It would have been beneficial to Mr. [redacted] to call us before ordering somewhere else if he new they were available so he could see if we could get them for him. I do apologize for the misunderstanding and will contact him to get this resolved.
Thank you for your time,
Sincerely,
[redacted]
AWOL ARMY SURPLUS
Stand Up, Hook Up, Drop In
5600 75th Street
Kenosha, WI 53142
Phone: ###-###-####
In response to complaint ID# [redacted] When Mr[redacted] came into my store I did state to him that what I knew to be available was now made in ChinaI also told him he could check online and he may still be able to find some U.Smade productHe left the store and then returned a short time later to purchase the clothingUnknown to me, The company Proper, was still making the product in the Dominican Republic (considered USA)Because this company recently has switched much of their product to being made in China, I mistakenly thought the pants he was interested in were as wellWhen Mr [redacted] returned later to return the items he spoke with ***, who explained our return policy which is posted in the store and printed on the receipt: We allow for exchanges onlyMr [redacted] was irate and upset and before [redacted] could explain that he could order the same pants from the same company that he was getting from the other store at no extra cost he had exited the storeWe would be more than happy to replace the pants with what he would like, or at this point refund his money if he brought them back to the storeI made an honest mistake in not realizing we could still get them made in the Dominican republicIt would have been beneficial to Mr [redacted] to call us before ordering somewhere else if he new they were available so he could see if we could get them for him I do apologize for the misunderstanding and will contact him to get this resolvedThank you for your time, Sincerely, [redacted] AWOL ARMY SURPLUS Stand Up, Hook Up, Drop In 75th Street Kenosha, WI Phone: ###-###-####
I have been a patient of Advanced Chiropractic (renamed to Advanced Physical Medicine in 2013) for close to yearsI am exceptionally satisfied with the attentive care I receive at this clinic and the staff are very cheerful, positive, and helpful*** *** *** and *** *** *** are superbThey take a holistic and integrated approach to wellness medicineI moved away from the area, now living miles awayBecause I trust them so much, I drive that distance because of the extraordinary servicehttp://www.advancedchiropractic.us/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I now have enough BDU pants of the quality that I am accustomed to from my new supplier. Awol Army Surplus has allowed me to return their pants for a refundTHANK YOU for all your help
***
auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;">In response to complaint ID#[redacted]. When Mr.[redacted] came into my store I did state to him that what I knew to be available was now made in China. I also told him he could check online and he may still be able to find some U.S. made product. He left the store and then returned a short time later to purchase the clothing. Unknown to me, The company Proper, was still making the product in the Dominican Republic (considered USA). Because this company recently has switched much of their product to being made in China, I mistakenly thought the pants he was interested in were as well. When Mr. [redacted] returned later to return the items he spoke with [redacted], who explained our return policy which is posted in the store and printed on the receipt: We allow for exchanges only. Mr. [redacted] was irate and upset and before [redacted] could explain that he could order the same pants from the same company that he was getting from the other store at no extra cost he had exited the store. We would be more than happy to replace the pants with what he would like, or at this point refund his money if he brought them back to the store. I made an honest mistake in not realizing we could still get them made in the Dominican republic. It would have been beneficial to Mr. [redacted] to call us before ordering somewhere else if he new they were available so he could see if we could get them for him. I do apologize for the misunderstanding and will contact him to get this resolved.
Thank you for your time,
Sincerely,
[redacted]
AWOL ARMY SURPLUS
Stand Up, Hook Up, Drop In
5600 75th Street
Kenosha, WI 53142
Phone: ###-###-####