Axe Auto Sales

First of allWhen you went on a test drive, you were driving and could have turned the radio offAs for people talking, there was only you and person from our business for insurance purposesSo the only talking would have been our representative talking to youYou did not come back asking to return the vehicleWe explained to you the noise your hearing is because of the aggressive tires on the suvYou claim to have taken the vehicle to several mechanics and they all say the issue is a bearingYou have provided no proof of being to other mechanicsWe have checked the bearings right in front of you and there is no bearing issueWe have been a Revdex.com accreditted business since and you are our first complaintWe even called and got you a great price on new tires, you say you need anyway since you are driving to Chicago, but you also refused our help thereOur record with the Revdex.com speaks for itselfYour claims are unfounded and not trueThe reason you were told to leave our place of business is because you accused us of breaking your power steering and scratching your vehicle on the 4th test drive we did trying to accomidate your claim of bad bearings.You then became beligerant and we had customers on site

To: Revdex.com: Regarding Complaint # ***My name is *** *** **I am the owner of Axe Auto Sales*** *** did purch*** a vehicle from Axe Auto Sales, which is a Cadillac STS.*** *** got almost payments behind and was told she either needed to start paying
the payments, or to return the carIf not, we would have no choice but to repo the vehicle which would result in a $300.00 feeThat is when her mother came up with a plan that would be an excuse why her daughter could not pay her paymentsShe claims she paid out all this money for the vehicle but could not provide any legitimate receiptsEven if she was telling the truth, (which she is not), the legal contract that *** signed, states that the vehicle comes with a day or mile warranty on the engine and transmission, internal lubricated parts onlyBalance of the vehicle “as is”. Also, we have no problem letting a potential customer take a vehicle to a certified mechanic for an inspection prior to buying itShortly after *** purch***d the vehicle, there was an electrical issue that was not covered under warranty, but Axe fixed the problem at no chargeWould your “trusted” mechanics do that? Mom also claimed that she didn’t know we would fix the vehicle at first, but that’s not what she stated in her responseMom said that there was a problem that still needed fixed and that her “trusted” mechanics quoted estimate was $We did inspect the vehicle and agree that there is a problem, but unfortunately it is out of the warranty period of daysWe told her we would do this repair for $Before we can do that *** needs to become current on her loanAlso, *** was the one who purch***d the vehicle, not her momWhen *** and her mom came in, her mom did all the talking*** sand not one word, but sat there with a smile on her face, while her mom barked out her ridiculous demandsI will not tolerate this abuse, and mom is not welcome at our place of business! Let’s be realistic, you buy a vehicle from a dealer, and you get the repairs done elsewhere, not even calling the dealer you bought it from and giving them a chance to repair the vehicle? I don’t think soAnd regarding the tire issue, I am not sure mom is telling the truth about blow outsThe tires looked fine when we sold them, and had plenty of tread on themOf course when you take a year old vehicle to a tire shop, they are going to try and sell you new tiresWe are not tire expertsIf they were dry rotted, we could not tellWe can get good used tires for $which includes mounted and balancedCan your “trusted” mechanics match that? That being said, this is what I am willing to do for ***, (not her mom)If she would like to get the $repair done, I am willing to add $to her next payments if that will help herBut like I stated, she needs to get caught up with what she currently owesYou may contact me on my cell phone for a ny other info on this issue, which is ###-###-####Las time I checked, I believe we had an A+ rating with the Revdex.com. There is a reason for that! I am very proud to be a Revdex.com member and try to always take care of all our customersI think it’s a shame that you have people like ***’s mom, who are always trying to get something for nothing. And what values and morals are you teaching your daughterShame on you mom!

From my understanding of what *** is sayingHe is acknowlodging the road noise from the tiresWe have told him this is the issue all alongAs stated before, we offered to get him new tires at our cost and he refused
He claims there is a misaliagnment and has provided no proof of this
He claims there is a mechanical noise and has taken the vehicle to *** ***, *** ***, *** *** *** and *** *** and they cannot find any issue with the vehicle
All this verifieshat the noise he is hearng is infact coming from tires as we ve told him all along
His vehicle was sold with a day or mile engine and transmsson ( internal and lubriated parts only) warranty, Tire noise, claims of misalignment and claims of mechanical noise which no one can find or verify would not be covered under the warranty regardless
We at Axe Auto Sales go above and beyond for our customers, but this customer has been impossible to work with and as a result of this, Axe Auto Sales does not want this customer to come on our property and will not offer any help in any wayAgain, our record with the Revdex.com speaks for itself

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You sent me the response from *** ***, senWhen drive the Ford Explorer at a slow speed, you don't hear very muchThe noise increases with the speed. There are speed limitsWithin minutes after the purchase, I returned to Axe Auto***, senwas goneI explained the problem to ***, junHe told me to come backI came every dayI explained *** and everybody, that I wanted to return the carI got ignoredI had to waitThe senior mechanic was gone. After weeks, I got an appointmentI was hoping, he would lift the Ford with the hoist and spin the wheelsHe worked on other cars. Nobody at Axe Auto checked the bearingsThey took my car to an other shop. Afterwards, they said, there was a noise at the right rear wheel. The tire makes a noise, but not because of a rough treadThere is a misalignment. The left tire got damaged badly on the insideAxe replaced this tire. There is a mechanical noise, tooWhen I went to other mechanics, I never mentioned "Axe Auto"I did not say, that the junior mechanic damaged the power steering. ***, sensaid itI always said, I wanted to return the vehicleI have to move to Chicago, because of some surgeriesThat's a long drive on the freeway (high speed)The Ford would be o.kfor somebody on a farm or reservationYou don't have to drive fast
At first, I talked to the assistants of Axe AutoThey painted a very positive picture of the company and it`s productsThey said, the senoir mechanic worked on the car. He was very competent and fixed everythingLater on, it turned out, that he was gone. I got only 1,$ for my old carI had the engine and transmission oil and the radiator fluid changedI got good tires for my old car. Axe Auto changed only one tire, because it was baldly damaged on the inside. The left front tire is years old and leaking, tooThe rear right tire is noisyThere is a misalignmentThere is also a mechanical noiseThat`s the problem. Because of the lubrication, I went to *** *** and ***Later on, I went to *** *** and *** ***I never mentioned Axe AutoIt was just a general inquiryNobody could deal with these problemsThe previous owner used the car (Ford Explorer) as a trade - inThe large dealers have the equipment, to check the cars I believe, they checked the car. I had to wait almost weeks, to see the senior mechanic When I saw him, he was teasing meMany people drove the carThere is a problem in the rear because of an accidentWhen you drive the car very fast on the freeway, it can get dangerousThe previous dealer should have sent the car to the countryside (farm, forest service, desert, reservation, etc). The junior mechanic says a bearing is o.k., as long, as it doesn`t squeakWhen a bearing squeaks, it lasts only a few daysIn his case, it's going to last a little bit longerBut I have move to ChicagoPeople tell me, I am not going to make it, because it`s a long drive on the freeway
The junior mechanic says, the Ford is very rigidThe kinetic energy equals the impact force times the deflectionThe deflection is small, the impact force is very large
Regards,
*** ***

First of all. When you went on a test drive, you were driving and could have turned the radio off. As for people talking, there was only you and 1 person from our business for insurance purposes. So the only talking would have been our representative talking to you. You did not come back asking to...

return the vehicle. We explained to you the noise your hearing is because of the aggressive tires on the suv. You claim to have taken the vehicle to several mechanics and they all say the issue is a bearing. You have provided no proof of being to other mechanics. We have checked the bearings right in front of you and there is no bearing issue. We have been a Revdex.com accreditted business since 2011 and you are our first complaint. We even called and got you a great price on new tires, you say you need anyway since you are driving to Chicago, but you also refused our help there. Our record with the Revdex.com speaks for itself. Your claims are unfounded and not true. The reason you were told to leave our place of business is because you accused us of breaking your power steering and scratching your vehicle on the 4th test drive we did trying to accomidate your claim of bad bearings.You then became beligerant and we had customers on site.

My name is George F. K[redacted] Jr.  I am the owner of Axe Auto Sales. This is the only time I have heard anything regarding this issue. Whyhas Gary L[redacted] not talked to me the owner? Dale is an employee of the company. He is the head mechanic. I talked to Dale regarding this issue.The job was...

originall done about a year ago. When he came back 6 months later, he was not charged a fee, because we value our existing customers. We do not warranty our repairs that our over 15 days or 500 miles. Also Dale gave the customer the opportunity to call meat ###-###-####. Obviously he did not make that attemp like he stated. This phone # is on my big sign for all to see. There is always 2sides of the story, and at this time I am not willing to give him his money back. He also refused Dale to give him a free look at his vehicle, to see what was wrong with it. Obviously, since he originally had the vehicle serviced here, he thinks every time it leaks fluid that it should be covered forever. It is a used vehicle and does not come with a lifetime warranty!

Review: I purch[redacted]d the vehicle from AXE and shortly after began experiencing major component breakdowns. The dealer, at the time of purch[redacted], tells the consumer that if they have issues with the vehicle that they can bring it back to the dealer's shop and will receive a discounted labor rate of $50 an hour. My trusted mechanic charges me the same rate, so I went to him for the repairs. I got 3 mechanic's estimates of what was wrong with the vehicle and all agreed that there were major component issues with the car requiring significant work. One of the mechanics was AXE Auto Sales in house mechanic and his assessment of the vehicle was done after the other two mechanics and some repairs. He did, though, confirm that there were major issues that needed to be repaired immediately, even after and aside from the repairs that had already been made. I have spent $1800 on repairs for this car just to keep it running, and the car needs significant additional work. When I approached the owner to explain the problems and find a solution, he not only raised his voice and talked over me, but he refused to offer any help. He told me to leave the car with his mechanic so that they could see if the car really needed repairs, which I did, and the mechanic confirmed some of the repairs and denied others that two independent mechanics have verified need repair (motor mounts and brakes). I asked if they would repair the car, not charge for the labor and I would cover the cost of the parts. They refused to do that as well. I asked if they would take the car back and apply the $1200 I had paid them towards the car so far towards the purch[redacted] of another car. They refused that solution as well. I asked if they could provide any assistance or solution and they said no. In addition to the mechanical issues, two of the tires blew within the first month of having the car. I took the car to 3 different tire dealers to have the two replaced and each told me that the tires on the car had been discontinued for 10 years and were so dry rotted that they could not replace only two of the tires, only all of them. They explained that if they put the car in their shop and officially began replacing those tires they would not be able to rele[redacted] the car without the other tires being replaced as that would make them negligent knowing that they were putting a vehicle that had been in their care back on the road in a dangerous situation.Desired Settlement: Either a refund of the money that I have paid towards the purch[redacted] of the car (I will return the car to them) or that amount applied to the down payment on another vehicle or for them to do the repairs needed to the car and not charge me for the repairs.

Business

Response:

To: Revdex.com: Regarding Complaint # [redacted]My name is [redacted]. I am the owner of Axe Auto Sales. [redacted] did purch[redacted] a vehicle from Axe Auto Sales, which is a 1988 Cadillac STS.[redacted] got almost 2 payments behind and was told she either needed to start paying the payments, or to return the car. If not, we would have no choice but to repo the vehicle which would result in a $300.00 fee. That is when her mother came up with a plan that would be an excuse why her daughter could not pay her payments. She claims she paid out all this money for the vehicle but could not provide any legitimate receipts. Even if she was telling the truth, (which she is not), the legal contract that [redacted] signed, states that the vehicle comes with a 15 day or 500 mile warranty on the engine and transmission, internal lubricated parts only. Balance of the vehicle “as is”. Also, we have no problem letting a potential customer take a vehicle to a certified mechanic for an inspection prior to buying it. Shortly after [redacted] purch[redacted]d the vehicle, there was an electrical issue that was not covered under warranty, but Axe fixed the problem at no charge. Would your “trusted” mechanics do that? Mom also claimed that she didn’t know we would fix the vehicle at first, but that’s not what she stated in her response. Mom said that there was a problem that still needed fixed and that her “trusted” mechanics quoted estimate was $600.00. We did inspect the vehicle and agree that there is a problem, but unfortunately it is out of the warranty period of 15 days. We told her we would do this repair for $300.00. Before we can do that [redacted] needs to become current on her loan. Also, [redacted] was the one who purch[redacted]d the vehicle, not her mom. When [redacted] and her mom came in, her mom did all the talking. [redacted] sand not one word, but sat there with a smile on her face, while her mom barked out her ridiculous demands. I will not tolerate this abuse, and mom is not welcome at our place of business! Let’s be realistic, you buy a vehicle from a dealer, and you get the repairs done elsewhere, not even calling the dealer you bought it from and giving them a chance to repair the vehicle? I don’t think so. And regarding the tire issue, I am not sure mom is telling the truth about 2 blow outs. The tires looked fine when we sold them, and had plenty of tread on them. Of course when you take a 27 year old vehicle to a tire shop, they are going to try and sell you new tires. We are not tire experts. If they were dry rotted, we could not tell. We can get 4 good used tires for $100.00 which includes mounted and balanced. Can your “trusted” mechanics match that? That being said, this is what I am willing to do for [redacted], (not her mom). If she would like to get the $300.00 repair done, I am willing to add $50.00 to her next 6 payments if that will help her. But like I stated, she needs to get caught up with what she currently owes. You may contact me on my cell phone for a ny other info on this issue, which is ###-###-####. Las time I checked, I believe we had an A+ rating with the Revdex.com. There is a reason for that! I am very proud to be a Revdex.com member and try to always take care of all our customers. I think it’s a shame that you have people like [redacted]’s mom, who are always trying to get something for nothing. And what values and morals are you teaching your daughter. Shame on you mom!

Review: On August 19, I bought a 2004 Ford Explorer at Axe Auto Sales. I was told, everything was o.k. with the car. People told me, the senior mechanic was very good. He worked on the car. He checked everything out. During the test drive around the

block at 30 to 40 mph, people talked very loud. The radio and the a/c was on. You could not hear anything. Immediately after the sales, I drove the car alone. There was a noise in the rear. Within 20 minutes, I wanted to return the car to

Axe Auto ( misrepresentation ). During the next three days, I tried to do the same. I got ignored.

It took me almost 14 days, to get an appointment with the senior mechanic. He didn`t do anything. The junior mechanic took the car with an assistant to an other shop ( without me ). When they came back, there was a problem with the power

steering. They confirmed, there was a noise on the right rear side. [redacted], sen. is the owner of Axe Auto. He got angry. He shouted at me and kicked me out. He pretended, that he got cheated by the seller of the Ford Exlplorer.

I paid the full price of 5,460 $ for the car, because everything was supposed to be o.k. . The transmission needs some work to. The car was in an accident. I went to repair shops. There are many problems. Axe Auto should take the car back.

I went to other dealers. They got the information thru the computer and quoted me a low price. I could lose 2,000 to 2,500 $

Business

Response:

First of all. When you went on a test drive, you were driving and could have turned the radio off. As for people talking, there was only you and 1 person from our business for insurance purposes. So the only talking would have been our representative talking to you. You did not come back asking to return the vehicle. We explained to you the noise your hearing is because of the aggressive tires on the suv. You claim to have taken the vehicle to several mechanics and they all say the issue is a bearing. You have provided no proof of being to other mechanics. We have checked the bearings right in front of you and there is no bearing issue. We have been a Revdex.com accreditted business since 2011 and you are our first complaint. We even called and got you a great price on new tires, you say you need anyway since you are driving to Chicago, but you also refused our help there. Our record with the Revdex.com speaks for itself. Your claims are unfounded and not true. The reason you were told to leave our place of business is because you accused us of breaking your power steering and scratching your vehicle on the 4th test drive we did trying to accomidate your claim of bad bearings.You then became beligerant and we had customers on site.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You sent me the response from [redacted], sen. When drive the Ford Explorer at a slow speed, you don't hear very much. The noise increases with the speed. There are speed limits. Within 20 minutes after the purchase, I returned to Axe Auto. [redacted], sen. was gone. I explained the problem to [redacted], jun. He told me to come back. I came every day. I explained [redacted] and everybody, that I wanted to return the car. I got ignored. I had to wait. The senior mechanic was gone. After 2 weeks, I got an appointment. I was hoping, he would lift the Ford with the hoist and spin the wheels. He worked on other cars. Nobody at Axe Auto checked the bearings. They took my car to an other shop. Afterwards, they said, there was a noise at the right rear wheel. The tire makes a noise, but not because of a rough tread. There is a misalignment. The left tire got damaged badly on the inside. Axe replaced this tire. There is a mechanical noise, too. When I went to other mechanics, I never mentioned "Axe Auto". I did not say, that the junior mechanic damaged the power steering. [redacted], sen. said it. I always said, I wanted to return the vehicle. I have to move to Chicago, because of some surgeries. That's a long drive on the freeway (high speed). The Ford would be o.k. for somebody on a farm or reservation. You don't have to drive fast.

At first, I talked to the assistants of Axe Auto. They painted a very positive picture of the company and it`s products. They said, the senoir mechanic worked on the car. He was very competent and fixed everything. Later on, it turned out, that he was gone. I got only 1,100 $ for my old car. I had the engine and transmission oil and the radiator fluid changed. I got 4 good tires for my old car. Axe Auto changed only one tire, because it was baldly damaged on the inside. The left front tire is 10 years old and leaking, too. The rear right tire is noisy. There is a misalignment. There is also a mechanical noise. That`s the problem. Because of the lubrication, I went to [redacted] and [redacted]. Later on, I went to [redacted] and [redacted]. I never mentioned Axe Auto. It was just a general inquiry. Nobody could deal with these problems. The previous owner used the car (Ford Explorer) as a trade - in. The large dealers have the equipment, to check the cars. I believe, they checked the car. I had to wait almost 2 weeks, to see the senior mechanic. When I saw him, he was teasing me. Many people drove the car. There is a problem in the rear because of an accident. When you drive the car very fast on the freeway, it can get dangerous. The previous dealer should have sent the car to the countryside (farm, forest service, desert, reservation, etc). The junior mechanic says a bearing is o.k., as long, as it doesn`t squeak. When a bearing squeaks, it lasts only a few days. In his case, it's going to last a little bit longer. But I have move to Chicago. People tell me, I am not going to make it, because it`s a long drive on the freeway.

The junior mechanic says, the Ford is very rigid. The kinetic energy equals the impact force times the deflection. The deflection is small, the impact force is very large.

Regards,

Business

Response:

From my understanding of what [redacted] is saying. He is acknowlodging the road noise from the tires. We have told him this is the issue all along. As stated before, we offered to get him new tires at our cost and he refused.

He claims there is a misaliagnment and has provided no proof of this

He claims there is a mechanical noise and has taken the vehicle to [redacted] and [redacted] and they cannot find any issue with the vehicle.

All this verifieshat the noise he is hearng is infact coming from tires as we ve told him all along.

His vehicle was sold with a 15 day or 500 mile engine and transmsson ( internal and lubriated parts only) warranty, Tire noise, claims of misalignment and claims of mechanical noise which no one can find or verify would not be covered under the warranty regardless.

We at Axe Auto Sales go above and beyond for our customers, but this customer has been impossible to work with and as a result of this, Axe Auto Sales does not want this customer to come on our property and will not offer any help in any way. Again, our record with the Revdex.com speaks for itself.

Review: February 04, 2015: Bought CarFebruary 05-17, 2015: Employed at [redacted] Sales, 8.5 hour work days. Asked daily (10 days) to have car repaired. They would not schedule a time to fix car, asked me to order materials with prices, and declined all parts because they were too expensive. February 25, 2015: Had car, (by local authorized Mercedes Benz dealer: [redacted]) their certified mechanic inspected, drove, and put the car on diagnostics machine. Took results to [redacted] Sales and was asked to leave because I was trespassing. Left the mechanics results with secretary. March 03, 2015: Stopped by business at 6:07pm waited 1 and 1 /2 hours, told me to bring the car back and they would take a look at it and then fix itMarch 07, 2015: Drafted 5 page email discussing dissatisfaction with both the car and the level of customer service. March 08, 2015: Communicated with owner, informing [redacted] Sales that I was returning the car due to mechanical failure, I had not received the license plates, nor any information from the DMV indicating that the proper paperwork had been submitted for processing. To date, I still have not received a bill or notice from any lending institutions that loan has been finalized. March 13, 2015: Followed-up with [redacted] Sales Owner, [redacted], I attempted to hash out a deal to satisfy both parties yet [redacted] (owner) refused to satisfy the terms and agreement of the contract. He was aware because he later shared that the car was a trade in from a family friend and the transmission was out. In addition to issues with the vehicle suspension, brakes, major oil leak from the engine, and cracked windshield. I informed [redacted] that I would be returning the car due to the vehicle not being operable and that the license plate was about to expire. March 16, 2015: Had face to face meeting with [redacted] Sales Owner, [redacted], it was still not determined that the car would be fixed to be in operable order as it should have been when it left the car lot. He and his mechanicDesired Settlement: March 24, 2015: [redacted] Sales emailed me (evidence enclosed). Still had not received physical license plate, the vehicle still had temporary plates which had expired on March 21, 2015. At this point, he still had not submitted the paperwork to the department of motor vehicle and as a result I could no longer drive the vehicle afraid of being pulled over for driving with expired plates. March 28, 2015: Returned car to [redacted] Sales. I met with [redacted] and place the keys directly in his hands and let him know I would like my money back so I can purchase a car. To date he has not contacted me or returned the funds.

Business

Response:

My name is [redacted]. I am the owner o* Axe Auto Sales at [redacted]. This complaint is against [redacted] Sales. The owners name is [redacted]. This business is next door to mine which con*uses most everyone, including you, the Revdex.com. We our 2 separate businesses, and have complete di**erent licenses. We are not connected in any way! We at Axe Auto Sales (chop prices, not quality), where as [redacted] (chops quality, not prices). We at Axe Auto Sales have an A+ rating with the Revdex.com and are very proud o* this. Please make sure in the *uture you do mix up the 2 businesses. Thank you.