Axess Law

Horrendous experience Went for them to witness / notarize a very simple document and the clerk started giving the most incredible reasons why they couldn't do it It didn't look he was trying to sell me their lawyer services either When asked about his supervisor, he told us that he didn't have a supervisor, nor anybody to report to when I rephrased the question It was almost a surrealistic I went to another notary public and had the service provided within minutes

*** The only time I got a timely reply from the lawyer/owner was the first time when he was trying to recruit businessEverything after was a messWe met at the Richmond Hill office a few days prior to closing and there was no privacy at allWe waited for minutes because the documents were not readyThere was another lawyer at the office and he didn't even bother to greet usAfter the clerk did the paper work he just stampedThen they messed up with the date of closing and they blamed on the fax being unclearOn the day of closing they had no idea when the key to the apartment wasThey said they would call me about the key and I had never heard from them afterI had to make so many phone calls and finally I got the key from the builder days after closingTerrible service***

Horrendous experience Went for them to witness / notarize a very simple document and the clerk started giving the most incredible reasons why they couldn't do it It didn't look he was trying to sell me their lawyer services either When asked about his supervisor, he told us that he didn't have a supervisor, nor anybody to report to when I rephrased the question It was almost a surrealistic
I went to another notary public and had the service provided within minutes

This place does not take their clients seriously

Horrible and Sad Story today: my wife will go out of country for months due to family reason and she want me to be her power of attorneyWe applied a mortgage for new home and I have to sign on her behalfI discussed this matter on the Axess Law central line and the man on the phone booked an appointment for my wife 2pm today for Scarborough Town Center locationThe man charged me on my credit card of $to ensure the appointmentUpon arrival Axess Law at Scarborough Town Center, my wife went in by herself and I was waiting in my car with kidsAbout minutes, my wife called me asking our new home addressI told her that we just need a simple POA for property (for banking only, the mortgage application sign on her behalf) and I do not know the new constructing home address Then the lawyer on site (named: Walter L.) started to loss his patient and rise voice to her, said to my wife: you should make clear before coming to the law office otherwise you should go back to make it clearYou need to come back again next weekMy wife told him that we do not have time next week, but Walter told her that: if you want to deal with lawyer, you should always make yourself freeAfter that, MrLrefused to issue a POA to herMy wife went out with tears in her eyes and told me why a lawyer could be that ***After hearing that, I went into the law office and want to talk to himWalter saw me and start yelling at me: I don't want to talk to you, you are not my clientI told him: I am sure do not want to deal with you, but since you could not provide the service, I want my money of $backWalter yelled to me again: I am not talk to you and you should call you wife backI told him: the money was charged on my credit card and under my name, my wife did not need to come for issuing a refundThen he decided to call his manager and want me to talk to his managerI repeated to his manager that I am requiring a refund because he could not provide the serviceThe manager agreed to issue a refundAfter hanging up the phone, I asked Walter to pay me back, he refused and told me the refund will be paid from his head officeI told him that I do not trust you and you could issue a refund to me (because the law office has a credit card machine & suppose charge another $once POA issued)He refused againI insist to issue me a refund and call his managerHe took the phone, instead calling his manager, he called the mall (with ***) security and ask security to throw me out of his officeI was so horrified and felt threaten and took out my phone to call for seeking some kinds of protectionWhile I was calling 911, security officer came and asked to talk with me outside the law officeI was calm and quietly followed the security officer walked out and explained the situation to himThe security office told me that he could not do anything but I could complain to the Axess Law head officeI agreedThe security officer went into the law office and got the Axess Law office information and name for meThe Security Officer Ian also gave me his phone number if I neededNow I am complaining to the *** and *** MrWalter Lat Axess Law Scarborough Town Center location and asking my money back