Axiom Bank Reviews (%countItem)
Axiom Bank Rating
Address: 258 Southhall Ln STE 400, Maitland, Florida, United States, 32751-7457
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fundingbyallied.com
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A zero star should be available to describe this bank!
Since my last review on 7/20/2020, I didn't think it could get any worse, but it did. My services that I have on automatic payments are now all cancelled, including monthly warranties, due to the wonderful negligence of Axiom Bank.
I have symptoms of COVID-19, and Axiom failed to inform the customers that entered their bank, that there was an outbreak of COVID-19.
I received a letter telling me that they failed to properly credit my SS income deposit. But no letter telling me to self quarantine because I have been exposed to COVID-19. And no letter telling me they were closing. And no letter offering any options to access to my account.
***
I have continued to try to reach out to Axiom Bank, I finally reached a customer service representative (in which this situation is far above his pay grade) on yesterday morning, explaining the situation. I informed the bank that due to their negligence, I am now totally out of the most vital of my medications of which 3 of them are for high blood pressure. There was a failed promise to have a card overnighted to me.
There has also been no response from the filed complaint.
Irrespective of what happens to me, I hope this is dealt with under no uncertain terms, for the sake of others.
AXIOM BANK IS A SCAM!!!!
I have been using this bank and haven't noticed how sneaky they are. I go to *** to check my balance, and Axiom has been charging my account 2.00 for each inquiry for months!
I want a full refund on my fees!
Thank you for giving us your feedback on the fees you were charged. When using a non-Axiom Bank ATM for a balance inquiry, there is a $2 service fee. You can avoid that fee by checking your balance on our website or on your mobile app. You can also call our customer service center to talk with a representative who can give you up to date balance details. Thank you again for your feedback.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is in no way a response to me issue, as you can obviously see I'm using that feature. This rip off fee shouldn't even been done
After speaking with the customer, we came to an agreement to refund some of the charges he received. We also discussed ways to avoid the balance inquiry fee in the future. We appreciate and value our customers giving us feedback.
(The consumer indicated he/she ACCEPTED the response from the business.)
Direct deposit
This bank and optPlus prepaid card services have bad customer service they hold your direct deposit and don't deposit your funds until hours every time I receive my direct deposit is always late in the afternoon anywhere between 1 o'clock to 4 o'clock in the afternoon when I spoke to Customer Service today the representative told me my direct deposit was received but I won't receive it until 3 February I told him my Direct deposits always come three days in advance my direct deposit is scheduled for today at the earliest and he kept telling me I won't receive my direct deposit until February 3 and then turn around and tell me my direct deposit is not there after he told me 10 minutes prior that my direct deposit hit came through. He basically changed and switched up the story
I just want my direct deposit and I would like for my direct deposit's to be deposited on time at midnight like every one else direct deposit like a bank only prepaid cards make your direct deposit late in the air while every buddy else direct deposit comes at midnight
Dear Sir or Madam,
Please find this letter in response to the above-referenced matter. Thank you for bringing this customer's concerns to our attention, we take these complaints very seriously and are committed to providing a resolution.
Attain Finance, LLC dba Opt+ is a program manager for the Opt+ *** Prepaid Debit Card issued by Axiom Bank, N.A.
Customers can enroll in the Opt+ Direct Deposit program when they have the option to receive their paycheck or benefits via direct deposit. Customers of Attain may receive their direct deposits 1-3 days earlier than other prepaid debit card programs. Direct Deposits are received from Attain's issuing bank three (3) times a day. As an added benefit to a customer, Opt+ does not hold funds until the Cardholder's payday. How early a Cardholder receives their direct deposit funds can vary. If received early from the issuing bank, Cardholders could receive their direct deposit up to 3 days early. Attain's records indicate that this particular Customer always receives his direct deposits before the payment effective date.
In the event that the Customer has concerns or inquires for when his direct deposit will post to his account, he is encouraged to contact Opt+ Customer Service at 1-866-331-3063 for further research and more information. The Customer may contact Opt+ customer service with additional questions as well.
Sincerely,
Axiom Bank, N.A.
I had a $200k CD mature. Axiom choose to send the funds the slowest way possible with the least reliable carrier. I missed two large payments today $5k and $15k. Meanwhile, somewhere out there I have $200k funds that may or may not show up. In addition, I lose hundreds in interest as Axiom enjoys earning interest in the float.
We can appreciate the frustration that can come with unforeseen delays by the U. The U has provided us the tracking details which we were able to share with you in order to alleviate any concerns about the location of the funds. Although it was beyond our control, as a courtesy we will reimburse you for any interest not realized due to the U delay.
I appreciate your effort to provide some compensation. However, more accurately you are compensating not at the current market interest rate, but at the lower rate of the closed CD. So not fully covering lost interest.
In addition, I still have the issues related to the payments I missed, because the check did not arrive in a timely fashion. In fact, after 8 or 9 days of being in transit it was farther from the destination than when it started.
You selected USPS the worse option and then selected the slowest method at the worse option, where with a little effort better alternatives existed.
Axiom is also discouraging electronic transfers by their fee structure. So Axiom is either going to make money on the fee or on the float from a slow mail process.
As a courtesy due to the U delay we will be reimbursing you for any interest not realized during that delay at the highest interest rate we currently offer on our CD products.
Regarding their bank to bank transfer, says that the transfer is immediate but it's not true. It takes two days and they charged me an overdraft fee.
On 5/18/18 I made a purchase of $30. About five minutes later I did a bank to bank transfer to Axiom bank to cover the purchase previously made. The money that was transferred to Axiom didn't show in my account until 5/21/18 and on 5/22/18 I was charged an overdraft fee. I called Axiom bank customer service and requested to immediately be transferred to a supervisor ( I previously had another b2b transfer, I called and asked why did it take so long when it's supposed to immediate. They "assured" me that it was my other bank that cause the delay. With whom I've spoken to and they confirmed it is an immediate transaction). While speaking with the supervisor Pam, she told me that is was no way possible that my b2b was posted on 5/21/18 because on her side it says 5/22/18. I know $34.00 is not a lot of money but it Is when your living paycheck to paycheck.
I want the to reverse the overdraft fee on my account. I also want them to be upfront about their practices.
Dear Customer:
On May 22nd, 2018, you contacted Axiom Bank's Customer Care Department regarding a Person-to-Person transfer (P2P) originated on Friday May 18th, 2018 at 2:25pm with your other Financial Institution to cover a pre-authorized transaction of $31.51 on your Axiom Bank Debit Card.
According to our conversations, you gave permission to a third-party to use your debit card to complete a transaction for $31.51 and realized after the fact that you did not have sufficient funds on your Axiom Bank ("Axiom") account, therefore, you initiated a P2P transfer for $30.00 with your other Financial Institution to cover the pre-authorized transaction. Axiom explained that it received the direct deposit from the P2P on Tuesday May 22nd, 2018, nonetheless the point-of-sale transaction for $31.51 settled on Saturday May 19th, 2018. Before the transaction settled, your account balance was $2.38 and as a result, your account was overdrawn by $-29.13 and an OD/NSF fee for $34.00 was applied to your account.
Also per our conversations, you stated that your other Financial Institution confirmed that the P2P are transferred immediately. Axiom informed you that you were misinformed regarding the timing of the posting of the P2P on Axiom's side an ACH Report verified that the direct deposit received from your other Financial Institution was applied on May 22nd, 2018.
You requested that your Axiom Bank account be closed. Axiom provided you with closing instructions, including the clarification that Axiom is unable to close an account with a negative balance.
Please let us know if any other questions.
Regards,
Customer Support
Axiom Bank, N.A.
Setup account never got my debit card in somebody else did $5000 gone with no clean answer
Open account never got a debit card but somebody receive it in was able to make purchase without my knowledge reported to the police and the bank. Got call from the bank who say somebody contact them in report that somebody was had book of info about me in was able to taken my money out my account without my knowledge or approval. Then when into the bank to findout why my claim was denied in find out that said my number where I setup the card was the same number that I was calling from which was lie because I was calling from public phone then when I call into the bank that had there calls forward to another person cell phone. At the end I was our of money that I move from PNC think this was going be a great bank for me and my family in got taken up though there by a bank where my money should have been protected
I want my cash bank it's not fair to me I don't need a account in I will taken this all the way to the court system I have all the report showing somebody got my card in use it.
Dear Customer,
This letter is in response to your complaint regarding our decision on your EFT claim. On July 26th, 2017, we received EFT disputes for unauthorized transactions on your debit card totaling $4,272.97. In your statement, you claimed to have never received your debit card and therefore stated you did not activate your card or set a PIN. Our research determined that the telephone number that was used to activate and set the PIN on your card, was also the same number you continuously called from when calling into the bank's Call Center to check on the status of your claim.
You also stated in your EFT claim that the transaction processed on your debit card from *** Airlines on July 24th was unauthorized, however we received documentation from *** Airlines that the transaction conducted on July 24th confirms the purchase was for your flight on July 28th from Orlando to Atlanta.
Our investigation also determined that you assume several pseudonyms, i.e.***. Regarding the disputed transaction on July 23 from the *** located in Altamonte Springs, FL, the store provided documentation that confirms you supplied both your name and your registered email address of *** at the time of the purchase.
We can provide copies of the documentation mentioned above, as well as additional documentation used in making our determination. Based on the findings of our investigation, we stand by our decision to deny your claim.
Sincerely,
Axiom Bank Operations
(The consumer indicated he/she DID NOT accept the response from the business.)
There no way that number want my number ever after my investigation that same number you call it ring to the Managers number of the store at the *** in Sanford, also contact *** who let me that already mark that as fraud in the person never a board the fly and last that email not my email *** also received I never got any info from the bank since my account open I setup under*** till this day hasn't change I never receive the number if this bank don't do what's wrong I have the document showing everything I just said include voice recording showing proof everything I saying I will be forces to take this to federal govt and fill law suit I never in my life shop at *** store always purchase from *** I want a refund this nothing but fraud from a bank which should have been Protecting my heart on money leaving me bankruptcy I think you should look back in to this because I ever bring in copy of info from *** showing this info where I learn about the phone issue