I spoke with both the guest and employee involved in the interaction The guest had a liquid substance on the front of his pants that was wet enough to soil the chair The guest was asked to leave the casino to change his clothes and agreed to leave the property The son of the guest became upset and used inappropriate language at the request This type of request is standard practice for guests with soiled clothing The guest's son made threatening remarks to the employee that were deemed inappropriate
Mr. [redacted], As discussed on the phone, I apologize that the manner in which our request was communicated upset you. We can not allow individuals with clothing that has the appearance of being soiled remain in the casino. The message was not meant as an insult and I will ensure that future requests are handled in a delicate manner. Thank you for letting me know how the message was received so future messages can be clarified.Kind regards, [redacted]Security Manager
I spoke with both the guest and employee involved in the interaction. The guest had a liquid substance on the front of his pants that was wet enough to soil the chair. The guest was asked to leave the casino to...
change his clothes and agreed to leave the property. The son of the guest became upset and used inappropriate language at the request. This type of request is standard practice for guests with soiled clothing. The guest's son made threatening remarks to the employee that were deemed inappropriate.
I spoke with both the guest and employee involved in the interaction The guest had a liquid substance on the front of his pants that was wet enough to soil the chair The guest was asked to leave the casino to change his clothes and agreed to leave the property The son of the guest became upset and used inappropriate language at the request This type of request is standard practice for guests with soiled clothing The guest's son made threatening remarks to the employee that were deemed inappropriate
Mr. [redacted], As discussed on the phone, I apologize that the manner in which our request was communicated upset you. We can not allow individuals with clothing that has the appearance of being soiled remain in the casino. The message was not meant as an insult and I will ensure that future requests are handled in a delicate manner. Thank you for letting me know how the message was received so future messages can be clarified.Kind regards, [redacted]Security Manager
I spoke with both the guest and employee involved in the interaction. The guest had a liquid substance on the front of his pants that was wet enough to soil the chair. The guest was asked to leave the casino to...
change his clothes and agreed to leave the property. The son of the guest became upset and used inappropriate language at the request. This type of request is standard practice for guests with soiled clothing. The guest's son made threatening remarks to the employee that were deemed inappropriate.